Not resolved

This is my first time ordering from Amazon. Ordered a part for my wife's car.

Seller (FU-Auto) sends the wrong part. As you can see from the picture below, there are no letters on the grill. The description says it's for a GTI and GLI. The one I received has GTI on it.

Wasn't expecting it to have any letters. I started the return process. Seller offers me $8. EIGHT!!!

Now I know what the FU stands for. Called Amazon b/c I don't know what's going on. I cannot understand a *** word the rep is saying. Also cannot hear what she's saying because of all the background noise AND she keeps breaking up for some reason.

So far Amazon SUCKS!!! I emailed FU to try and understand if I understood him/her correctly. That was just a few minutes ago.

I hope like *** they have better news for me.

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