The chat was very helpful on the first mistake. It told us to order and it would refund $5.
We received the second. It was still the black and white paint pens. We ordered colored ones. Apparently, the number is incorrect on your site.
So, I called. The agent spoke way to fast for an elderly me. He kept saying he understood but repeated it back to me 2 times incorrectly. I tried to get him to check the order for the colored ones.
However, he said he could not order nor check why we ordered colored ones and received black n white.
I was FRUSTRATED AND PISSED. If they DO NOT ENUNCIATE ENGLISH , then THEY MUST SLOW DOWN, which I did ask him to do.
No colored paint pens.
Waiting for the refund.
Amazon has ALWAYS given me THE BEST SERVICE. However, this order was HORRIBLE.
Thank you for understanding.
User's recommendation: Do not buy colored paint pens.
Location: Downingtown, Pennsylvania
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