I purchased an item through Amazon with a warranty. The seller was removed from Amazon, and I was unable to file a warranty claim.
I was told by two Amazon agents that Amazon would cover the warranty or replacement since the seller could not respond. I waited for the refund as promised..which never arrived. I filed a complaint with the BBB. I also provided a chat transcript of the agreed refund.
I also requested Amazon to produce the audio recording of the second agent's promise, which they did not.
Of course, no refund was issued, buyer beware. I will never purchase from Amazon again.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $166. This person is overall dissatisfied with Amazon. The most disappointing about nokia lumia 1020 at Amazon was deceptive customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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