Not resolved
Customer service

I purchased an item through Amazon with a warranty.The seller was removed from Amazon, and I was unable to file a warranty claim.

I was told by two Amazon agents that Amazon would cover the warranty or replacement since the seller could not respond. I waited for the refund as promised..which never arrived. I filed a complaint with the BBB. I also provided a chat transcript of the agreed refund.

I also requested Amazon to produce the audio recording of the second agent's promise, which they did not.

Of course, no refund was issued, buyer beware.I will never purchase from Amazon again.

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $166. This person is overall dissatisfied with Amazon. The most disappointing about nokia lumia 1020 at Amazon was deceptive customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Amazon.

Check out the best and the worst companies in Auctions and Internet Stores category for more informed decision or compare Amazon to other companies on our site.

Had an Experience with Amazon?

Write a review


Terms of Service
Post Comment

I agree that Amazon is the worst customer service ever.It took me 30 minutes just to find a way to contact them.

then I was shunted from department to department (I will transfer you...) After half an hour, I got the simple answer I needed.I'm paying for Amazon Prime?


Money was without consent debited (stolen) from my credit card for some or other prime membership which I DID NOT KNOW ABOUT OR APPLIED FOR I have reported it to my bank, and my request to Amazon Prime is to do an adjustment as to money owed to me as soon as possible !! please make contact with me soonest

You May Also Like

Amazon - Extreme Example of Bad Customer Service! Amazon " I ordered a set of Cuff Daddy cufflinks from Amazon on August 29, 2016 for $39 along with few other things. On August 30, 2016 Amazon sent me an..." Read more Very disappointed in Amazon - service going downhill FAST Amazon "To anyone who has not yet signed up for or been pushed into Amazon Prime by Amazon itself, DON'T DO IT! Delivery is unreliable - over the last month more..." Read more Amazon - Package Not Received but shows delivered! Amazon "Amazon uses USPS to deliver packages. On July 10, 2017 USPS tracking (on Amazon site) shows 2 packages delivered that morning. No package. I called USPS uhhh how many times..." Read more Amazon - SIMPLEHUMAN DO NOT HONOR WARRANTIES Amazon "i purchased a Simplehuman butterfly lid step trashcan for $120+ ,I bought when we was renovating our kitchen to have it when we was done. so i had the can..." Read more Resella Pharmaceuticals - Fake company , please local police should arrest them Resella Pharmaceuticals "in july i bought 5x Calcium Hydroxyapatite Microsphere Gel with order number #2635 with track number UA377288431US and UA377288431US using usps, however my package never come until now, i try..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals,, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Mattress Firm - Great salesman, lousy mattresses Mattress Firm "Phil Hudson, the manager of the Plymouth, MA Mattress Firm, has been wonderful and solicitously professional, trying his best to get me not only a good deal but a good..." Read more Oceans6 - Racially harassed by this sleaze-bag you employ Oceans6 "Truck parked illegally at McDonalds so I tell the guy in the pics that the truck shouldn't be parked there. He started up by telling me to go back to..." Read more