I called service dept. And got a guy from India i couldn't understand that he was saying.
Had me go to my computer and try a bunch of stuff then he took over control of my computor and tried to make it work. Had me press button on top for 5 seconds several times. Then put a paper clip in bottom for reset button. Still didn't work.
Then said he would call engineering dept. Now he asked me for 99 dollars on a credit card. After an hour on the phone with this nonsense. I just gave up and wrapped the cord around it and placed it in the closet.
Stay away from this device. It was obviously put on market before fully developed.
Product or Service Mentioned: Amazon Technical Support.
Reason of review: Poor customer service.