I am sure I am not alone with this issue. I spent way too much time finding just the right Christmas gift for my daughter.
I had many options of where I could purchase it online, but Amazon Prime was the only one who promised a 2-day delivery. Since you cannot move the date (as in December 25th), I went with them. Guess what? They missed the deadline.
No notice, no nothing. So, this morning (the day after delivery was promised), I log into my account and read: "We're sorry your package is late. We don’t have a new delivery date, but we recommend waiting as it’ll usually arrive within a few days. Please come back Thursday if you still don't have it and we'll help you out.
Was expected Friday, December 22" What?! Who thinks this is okay? Really? What kind of lame-o customer service is this?
I realize the USPS is unreliable, so get a reliable carrier! OR - BE HONEST AND DON'T PROMISE DELIVERY WHEN YOU CANNOT FOLLOW THROUGH
Reason of review: Problem with delivery.
Monetary Loss: $50.
Preferred solution: Deliver product or service ordered.
I didn't like: Lack of delivery, Late delivery, Broken promise.