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AMAZON OOPS

I placed an order on the 5th of June, was supposed to arrive 8th. By 13th, I called customer service. Got some *** who wouldn't verify my address because I said "number 3" instead of "apartment 3" and wouldn't help me. Not to mention, he spoke a barely intelligible English. Finally package arrived on the 14th. Right product: wrong size and color. BUT the packing slip was enclosed with the correct information. Again I called customer service, another non-English speakin representative. Amazon couldn't send replacement product. My guess is they didn't have the product in the first place and should have not even attempted to fill the order.
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Review
#866056 Review #866056 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Full refund

Amazon said one thing and then said oh well the other person shouldn't have told you that

2.0
Details
I made a purchase from Amazon based on what the Amazon employee told me on the phone. They said to call back if it didn't work out and they would make it right. It didn't happen and after hours on the phone and getting nowhere I am hoping you can help. I am an Amazon Prime member and buy most of the things online thru Amazon. Yesterday I was searching for dodgeballs. I found a site called http://dodgeballs.com/ It said that it was an authorized amazon associate. It even had the Amazon buy now button. Well I saw what I wanted at a great price http://dodgeballs.com/shark-skin-special-set-of-6/ I clicked the Amazon buy now button and it took me to the Amazon site http://www.amazon.com/o/ASIN/B004ZLTYJI/?tag=interestin018-20 The price was much higher. So I contacted Amazon online and chatted with Umang. Umang says that nothing they can do. I said I am not happy with that answer so I want a customer survey with comments. He said that when I click the end chat button the survey will pop up. I clicked end chat and no survey. I figured since he lied to me about that maybe he just didn't want to fix the problem. I contacted Amazon again thru online chat. I talked to Dave this time and cut and paste some of the previous conversation. He says that it can be fixed and that he would have someone call me to resolve the issue. I made it clear that if all they were going to do was tell me nothing can be done not to waste our time. He said no they our trained in this and will resolve it. When you resolve something to me that means they will make it right and not give the answer of nothing we can do. Especially since I said don't call me if all you are going to do is say sorry nothing we can do. The chat shows that Dave says they are calling. I said they called and I answered. He confirms that the call was connected and disconnected. I have the chat logs from Umang and Dave and I will attach them along with the screen shot of the item I wanted to buy. I thought about recording the call to make sure that everything was told to me would be help up on their end but I didn't. I cannot remember the name of the lady I talked to but she says that what probably happened is that someone just entered the wrong numbers in and I can either wait till they contact the seller or have them fix the price or I can purchase the item and then contact the seller asking for a refund. I was clear when I said so what happens if the seller says no? She said to contact them and they will contact the seller to work it out. I said and if that doesn't work? She said then Amazon will refund the difference out of their own pocket. They have a 100% AtoZ claim program. I said great sounds like I am covered. While she was on the phone I placed the order from dodgeballs.com and was sent to amazon again. I said does it matter that the site I started at is dodgeballs.com but on amazon it is sold by Great Lakes Sports? She said no that is probably a parent company and it is all the same. Ok good to go. I placed the order. I then contacted the seller thru the Amazon contact seller button telling them what was discussed with Amazon. Today they replied back and said that they are not affiliated with dodgeballs.com and cannot refund the difference. They received the order but they know nothing about dodgeballs.com. I then contacted Amazon and the trouble starts. I call and their message says they are recording call. When I talked to a person I said I wanted to record the call also. They hung up. I then contacted Amazon again thru their online order page and had them call me. I went thru the whole story and I was told that they have no authorized amazon associate program. He put me on hold and when I was on hold I looked the program up. There is all kinds of information on how to be an authorized amazon associate. https://affiliate-program.amazon.com/gp/associates/agreement/ I told him that and then he says that he was wrong. He says that they are not associated with Dodgeballs.com I said then you are going to put a report in and have them remove that from their website and the buy now button from their webpage. He says they cannot make someone remove that statement. I told him he is nuts if he thinks I am going to believe that if a company says they are with you and they aren't that you cannot make them remove that. I told him once again what the woman told me the night before about they would honor the price. He says that even if she did say that she was wrong and they don't have to honor what she said. I asked for a supervisor at that point and went thru all this again. It was pretty much the same thing. Oh well you shouldn't have been told that but we don't have to honor what we told you. I said I just want to make sure I am crystal clear that you are saying you guys can tell me whatever you want and then later tell me well that person should never have told you that. She said are you recording me? I hadn't but I was like sure why not and was about to when she said you cannot record me and she hung up. The Amazon website says your call has ended if you want to call back click here. I tried to click again to have them call me and it kept saying ooops cannot complete the call. I tried many times. I had to call back thru the general number. I get someone on the phone again and I have to go thru the *** again. I ask for a supervisor he kept saying he can take care of it. I mentioned about recording the call and he said that by policy we cannot record their calls. Yeah right. Their policies cannot tell me what I can or cannot do. I asked for them to send it to me. What do you know they can't. Anyway after asking many times to speak to a supervisor they transfer me. I tell the story again and the woman says you cannot record me. I said I am not. But I wanted to know why I can't since they can record the calls. They said they do it to record for business transactions and for training. I said great because I want to record this call for the same reason. We went round and round about that. I kept asking her why I cannot record the call. Is it because you guys have learned from Comcast that you guys will get burned for saying wrong things? She kept saying I do not consent to recording the call. I got irritated and told her are you having a difficulty with the word why? I want to know why and I already told you 3 times I am not recording. I wasn't getting anywhere because her answer was well they should not have told you that I would be reimbursed the difference because they cannot price match. I said she never called it price match because it was supposedly from an authorized seller. She said that it would be reimbursing because of the price mix-up. After she kept saying the same thing over and over I asked for her supervisor. She once again said I cannot transfer you if you are recording the call. I said see this is why I would want to record the call because obviously you cannot understand the words I am not recording the call. She was more worried about being recorded then the actual issue. After being on hold for about 10 minutes (maybe they thought I would hang up but I was already at 59 minutes on that call) Chris R. answers. All he would give me is Chris R. I could not get an employee number or anything else to differentiate him from any other Chris R. It was like talking to the previous person. They could not give an answer on why I could not record them but they could record me. He kept saying that the woman last night should never have told me what she did but it didn't matter because they won't do it. I said so you are saying that your employees can say whatever they want and it doesn't matter? The customer is hosed? He says that they will address the issue with the person I talked to last night and train them on what they said was wrong. I asked for that person's name so I could have a record of it. He says that there is no record of the call or who I talked to. It only shows that I talked to people today and to people online last night. No phone call last night. I said the online chat logs show that Dave says they are calling me now and that I will hear some hold music. I then told Dave that they called and I am on hold. He confirmed they called me and then he left chat. So how is it that those logs show the call was made to me but the call that shows you guys told me I would be reimbursed is missing? Pretty coincidental isn't it? I said see this is why people want to record conversations with companies because it's a he said/she said. He said that they would train the person and I said how you can do that when you have no clue on who to train or what exactly they said other then what I said. He said we have our ways. I said so then you have the log of the call? No. Then how can you train anyone when you have no idea what department they work or who they are. He says I am not going to discuss with you how we train people. I said yeah because obviously the only training you guys get is how to say I do not consent to you recording this call and hang up. They have since cancelled the order but I lost all that time dealing with them and if I had limited funds I would have to wait till the funds were cleared back so I could go to make another purchase at a different website that is cheaper than amazon. Why would I make a purchase at Amazon and pay more than buying the same item from Walmart for cheaper than but not as cheap as the dodgeballs.com that linked to Amazon. It irritates me that they will hang up as soon as they think they are being called but announce you are being recorded every time you call. The biggest thing that irritates me is that they think they can tell customers whatever they want and not be held accountable for it. They just say oh well they should never have told you that. I asked Chris R. what would have happened if I didn't email the seller right away. What happens if I waited a few days and by the time they got the email they had already shipped the item? Would I be stuck with paying the much higher price because of what your employee told me? Or would you refund me the difference? He says I am not going to answer a hypothetical question. I said you should because I would like to know how screwed I would be if I listened to anything else one of your employees would lie about. If you would make me pay the higher price even though an employee said it would be reduced then that says never to buy from you. If you would reimburse the difference then that means you can do it but you are refusing and that I should never buy from you. All I wanted was them to honor what the woman told me on the phone. That all I would be paying is the 37.99 and not the 94.99 per set.
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Review
#626402 Review #626402 is a subjective opinion of poster.
Cons
  • Do not honor what they said
Reason of review
Poor customer service
Loss
$175
Preferred solution
Price reduction

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