State: Washington City: Seattle Clear all filters (17 of 2217 reviews match)
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I was charged as a Amazon Prime member when I am not one.

1.0
Details
On July 7 2019 I was charged the Amazon Prime membership fee, when I am not a member. I even went so far as to check online right after the transaction. When I contacted someone on their customers service line, they informed me it would take 3 to 5 business days to correct a $13.09 mistake this billion dollar business made. When they had no trouble withdrawing the funds from my account right away.
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Review
#1579808 Review #1579808 is a subjective opinion of poster.
Cons
  • Amazon takes my money without consent
  • Unauthorized charges
  • Shady business practices
Reason of review
Return, Exchange or Cancellation Policy
Loss
$13
Preferred solution
Let the company propose a solution
1.3
Details
Amazon.com is a dishonest company in the worst possible way. Overcharged for billing error made by Amazon. They refused to take responsibility.
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1 comment
Anonymous
#1631631

Very poor customer service. Regularly missed the deliveries. {{Redacted}}

Review
#1443554 Review #1443554 is a subjective opinion of poster.
Cons
  • Unprofessional people and not helpful customer service
Reason of review
Poor customer service
Loss
$976
Preferred solution
Full refund
Tags
  • No Refund At Anytime
  • Over Charged
  • No Real Customer Service

Amazon in Seattle, Washington - Contacted HP

Software is not coveredd by warranty. One year warranty shown was only for equipment....not clearly stated.
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Review
#1414186 Review #1414186 is a subjective opinion of poster.
1.0
Details
Amazon - Lack of Service and Do not want to give me an refund
Amazon - Lack of Service and Do not want to give me an refund
i order an items from Amazon.com. I order an Georgia-Pacific Standard 92 Multipurpose 8.5 x 11 inches 1 box of 3 packs. The order number is 113-4004279-1935430. I order on September 2, 2018. And They want me print out the Return Label. The amount of the items is...
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Review
#1348157 Review #1348157 is a subjective opinion of poster.
Cons
  • Refund
  • Hoprrible a-to-z guarantee claim
Reason of review
Poor customer service
Loss
$22
Preferred solution
Full refund
Tags
  • Amazon Customer Team
2.1
Details
They randomly charged a card on my account that wasn't the default payment card, and the purchase amount of $1400 got declined because they used an old card that they weren't supposed to use. So, I got an email saying my order was canceled because the payment didn't go...
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Review
#1299065 Review #1299065 is a subjective opinion of poster.
Cons
  • Messed up
  • Only customer service office is in the philippines
  • Customer service was bad
Reason of review
Poor customer service
Loss
$623
Preferred solution
Price reduction
Tags
  • Mismanagement
Signed up for Prime and then placed two Prime orders to be delivered in two days. On the delivery day, received messages that delivery was “attempted” but failed. Huh? Never had this problem. Came home to find one item had been delivered after all in mailbox. Contacted...
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1 comment
Anonymous
#1470095

I don't understand the problem. If it was attempted but failed, then you weren't home to get your package. End of story.

Review
#1238851 Review #1238851 is a subjective opinion of poster.
Reason of review
Order processing issue

Amazon in Seattle, Washington - Prime

1.8
Details
Amazon Fresh-You now have to spend $299 to use Amazon Fresh. I use it about four times a year. Who in their right mind would pay $300 a year to have groceries delivered four times? There is no way to opt out. Other grocery delivery places charge $10 per delivery unless you order over a certain amount. I spent 2 1/2 hours navigating their site only to find out at checkout that I had no choice but to cancel the order or sign up get my groceries and cancel. It took me another hour to reach someone as I originally thought due to their advertisement that this was some sort of add-on to Prime Now that allowed you to pick a set # of items you usually have to restock weekly and have it delivered. Imagine my surprise when I found out it was actually more of a delivery fee. I'm already a member of Prime and am growing more discontented with it as the 2 day free shipping is now more often than not ineligible for the items I purchase and the prime video changed their connection so now you have to scroll through all of their movies in no particular order to find something you actually want to watch. There used to be a lot of good shows and movies on it, they've removed a lot of them and you have to rent them now but the B movies and *** no one wants to watch is still on there. Amazon was doing so well for a while. They were anticipating our needs and growing in those areas. I don't know who is in charge of all the Prime stuff but they are seriously screwing it up and I'm about to cancel all of my membership here.
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Review
#762246 Review #762246 is a subjective opinion of poster.
Cons
  • Horrible customer service
Reason of review
Too big for your britches
Preferred solution
If you want to branch out into service delivery, then you need to make it easy for customers to access your stuff and not get charged a ton of money for it.
Amazon - Huge Price Increase on Previously Purchased Item
Amazon - Huge Price Increase on Previously Purchased Item
On 11/17/2015 I ordered: Cheetos Cheese Snacks, Jumbo Puffs, 0.875 Ounce (Pack of 104) Sold by: Amazon.com LLC $26.76 Clicked on Buy it Again today (12/30/2015) and see this: Cheetos Cheese Snacks, Jumbo Puffs, 0.875 Ounce (Pack of 104) 4.8 out of 5 stars (9) Sold by:...
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Review
#761214 Review #761214 is a subjective opinion of poster.
Reason of review
Pricing issue

Lost a TV in Amazon world

4.0
Details
I am a prime member and ordered a TV during Black Friday deal. It was supposed to come by Saturday 5th Dec 2015. They missed it and rescheduled it on Tuesday 8th Dec 2015. They missed it on this date as well. Now I don't know where it is and by when it will be delivered to me. I tried to contact them to their cust care during the day time. I have waited for 12 minutes then disconnected the call. My order number is # 108-7938253-2976247.
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Review
#747833 Review #747833 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1100
Preferred solution
Deliver product or service ordered

Contact Amazon Customer Service

Mailing Address:
Amazon.com, Inc.
P.O. Box 81226
Seattle, Washington 98108-1226
United States
Phone:
(866) 216-1072
All Amazon Contacts
1.0
Details
I filed the following report with Amazon as a "consumer review", but Amazon refused to publish it stating that it did not meet their "criteria". The report was about an Indigi smart phone manufactured in China but sold by Digimax LLC in California. The report follows:...
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10 comments
Anonymous
#1580751

Yes I would. I'm in the process of looking for a "New" smartphone.

I've been researching on line for my choice. I was looking at the Indigi brand. I've never heard of them and that's how I stumbled on this very informative and helpful review. I will not be purchasing that brand or from Amazon.

I have never researched the seller, just the product. For that Amazon rep to be so flippant about the customers concerns is uncalled for. And shows that they need to be retrained on "Quality" customer service. When I chose "NEW" on Amazons selections for unlocked phones, refurbished models came up as well.

There are 2 things that Consumer Reports tells you to never buy refurbished, phones and pc's. Thank you for the truthful review of the phone and the sellers. Once again buyer beware. And shame on Amazon for not standing behind you.

We may be little fish in their big pond; but there are a lot of us little fish in that pond.

As long as we talk about our experiences; good or bad, it'll make a difference. Good luck in the future to you.

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Review
#586127 Review #586127 is a subjective opinion of poster.
Cons
  • Product review policies
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution