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Amazon - Customer Service Review from Gleed, Washington

What people don't understand is that employees that work for Amazon have their hands tied as to what they can and can't do for customers. They make a minimal wage of $10 an hour and always have to work overtime. Every time a customer answers a survey with a NO it affects their job performance. It's not the employees fault that the policies are what they are. If an employee goes against the policy they are written up. Every no an employee gets drops their performance level and gets them closer to being fired. Even though it's the policy that the customers upset with not the employee. So when you customers answer no to the surveys you are getting that employee one step closer to being fired even though it's not their fault they can't help you. Employees that desperately need that income.
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1 comment
Risha
#1195425

Based on this, I will always answer the survey with "no" regardless of policy. If they fire people, they will just have to hire and train more, which costs them more money. Thus Amazon will lose financially because of their consumer-unfriendly policies.

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#850029 Review #850029 is a subjective opinion of poster.

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