Show reviews that mention
order account customer service customer service money card refund item delivery
Filter review

Amazon - Customer Service Review from Gleed, Washington

What people don't understand is that employees that work for Amazon have their hands tied as to what they can and can't do for customers. They make a minimal wage of $10 an hour and always have to work overtime. Every time a customer answers a survey with a NO it affects their job performance. It's not the employees fault that the policies are what they are. If an employee goes against the policy they are written up. Every no an employee gets drops their performance level and gets them closer to being fired. Even though it's the policy that the customers upset with not the employee. So when you customers answer no to the surveys you are getting that employee one step closer to being fired even though it's not their fault they can't help you. Employees that desperately need that income.
View full review
1 comment

Based on this, I will always answer the survey with "no" regardless of policy. If they fire people, they will just have to hire and train more, which costs them more money. Thus Amazon will lose financially because of their consumer-unfriendly policies.

#850029 Review #850029 is a subjective opinion of poster.
Gleed, Washington

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

Amazon Products and Services Reviews

Product or Service Reviews
Free Trial  2.5 14
Prime Membership  2.5 337
Delivery Service  2.5 238
Account  2.8 368
Membership  1.9 150

Related Companies

Company Reviews
Amazon UK 809
Amazon Prime Video 454
Ring Security 215
Amazon Logistics 208
Audible 205
See all related companies

Compare Companies

7435 reviews
9268 reviews
Compare Amazon vs WalMart

Latest Question

Exchage item

Dennis lingo shirt exchange this item.medium size. I want to small size item.

Amazon Questions