State: Washington Product: Amazon Customer Care Clear all filters (4 of 214 reviews match)
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1.3
Details
Amazon.com is a dishonest company in the worst possible way. Overcharged for billing error made by Amazon. They refused to take responsibility.
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Anonymous
#1631631

Very poor customer service. Regularly missed the deliveries. {{Redacted}}

Review
#1443554 Review #1443554 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Unprofessional people and not helpful customer service
Reason of review
Poor customer service
Loss
$976
Preferred solution
Full refund
Tags
  • No Refund At Anytime
  • Over Charged
  • No Real Customer Service
1.0
Details
Amazon - Lack of Service and Do not want to give me an refund
Amazon - Lack of Service and Do not want to give me an refund
i order an items from Amazon.com. I order an Georgia-Pacific Standard 92 Multipurpose 8.5 x 11 inches 1 box of 3 packs. The order number is 113-4004279-1935430. I order on September 2, 2018. And They want me print out the Return Label. The amount of the items is...
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Review
#1348157 Review #1348157 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Hoprrible a-to-z guarantee claim
  • Refund
Reason of review
Poor customer service
Loss
$22
Preferred solution
Full refund
Tags
  • Amazon Customer Team
2.1
Details
They randomly charged a card on my account that wasn't the default payment card, and the purchase amount of $1400 got declined because they used an old card that they weren't supposed to use. So, I got an email saying my order was canceled because the payment didn't go...
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Review
#1299065 Review #1299065 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Only customer service office is in the philippines
  • Customer service was bad
  • Messed up
Reason of review
Poor customer service
Loss
$623
Preferred solution
Price reduction
Tags
  • Mismanagement

Hassle with Amazon over TV Replacement

3.1
Details
On September 19, 2016 I ordered a Samsung UN65KS8500 Curved 65-Inch 4K Ultra HD Smart LED TV (2016 Model) from Amazon.com [Order# xxx-xxxxxxx-xxx5007]. The web page from which I placed the order says “Ships from and sold by Amazon.com.” It was only when I started tracking the shipment that I noticed the disclaimer “Sold by Electronic Express”. Since I pay the premium for Amazon Prime, I was somewhat annoyed by the week-long shipping time. I was even more annoyed when they said it would arrive sometime between 9AM and 9PM; a 12-hour service window is something not even my cable company imposes. I was further annoyed when only one person showed up to deliver the TV, despite the promise in the shipment email that “A two-man team will deliver your TV into room of choice.” At my age I am no longer confident in my ability to handle heavy items. But I did. When I discovered that the TV was damaged, I was disappointed, but not angry. Those things happen. I refused the shipment, we put the TV back in the box, loaded it on the truck, and off it went. Then I logged in to Amazon to arrange a replacement, and that’s when I became enraged. After talking to four different agents, here is what I learned: 1. Since the TV was actually sold by Electronic Express, and not Amazon, they could not arrange an exchange. They could only issue a refund, that I could then apply to a reorder. 2. They could issue the refund only after Electronic Express notified them that the TV had been returned, a process that would take about two weeks. 3. They could do nothing about the change in price of the TV. It was going to cost me another $100, and that assumes that prices don’t go up again. 4. Then it will take still another week to deliver the replacement TV, for a total of 4 weeks since the original order. And all the agents could say was “Oh, I’m so sorry, but that’s our policy.” Well, my policy from now on is not to order anything expensive from Amazon. I’ve learned my lesson. I wish Amazon could do the same.
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Review
#927445 Review #927445 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Resolution was only a half-hearted and delayed apology
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • 3rd Party Sale