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Amazon review in Shelton, Washington: Lied about having shipped my purchase

I purchased a dvd from first line dvds.They sent a tracking # and said it had shipped.5 days latter after I stayed at home waiting for the mail I got an email stating the product I had orderd was out of stock.I wasted my time and amazon said they would make it right with me but I had to reorder the I tem and they would reimburse me at that time.I have purchased 1,500 in the last few years minnimum.I was shown the worst customer service I ever encounterd.I decided to go with Barnes and noble.at least they shoud have shipped theused dvd and shipped it to me free for my time.They lost a customer and in this economy thats bad?
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1 comment
Anonymous
#396136

I just had a similar thing happen to me! I was issued a UPS tracking number for my item, and it even said that my package was delivered on the UPS tracking site.

I called UPS to find out where my package was, and they had a very odd response. The UPS customer service agent said that Amazon prefers that the customer contact them instead of UPS in these situations. Now why would I do that? According to UPS, my package was delivered.

So, I call Amazon and they tell me that the item is actually out of stock and that they will offer me a refund. Now how is it possible to ship something that they do not have, with a tracking number, and for UPS to supposedly deliver it, mark it as delivered on their website, and then after the fact Amazon tells me that it is out of stock??? Something does not make sense here and is very shady.

Both the UPS customer service and Amazon customer service reps seemed reluctant to answer my questions when I started digging a little bit. Very strange.

Review
#273127 Review #273127 is a subjective opinion of poster.
Me:I placed an order and I got a cancellation email that said due to the product was out of stock, but the product is still listed, but at a highly inflated price. I feel like this is fraud ie. bait and switch. Dheeraj:Hello, my name is Dheeraj. I'll be happy to...
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8 comments
Anonymous
#1673769

Here it is 8 years later and the same kind of thing STILL appears to be going on! Ordered a textbook at a great price, cheaper than most from among the 3rd party sellers.

The seller cancelled the order almost immediately, and Amazon's automated email said the cancellation was due to "a technical issue." I called Amazon to inquire and to check on the status of the refund. Long story short, I got conflicting information from two of Amazon's customer service reps on chat. The first asked me if I wanted a 'price match' for the item. I agreed.

Then the chat was transferred to someone in the 'concerns' department, who told me that they do not offer price matches! So why did the other guy suggest it? Then the second rep says that he would have to transfer the issue to the 'concerns' department. Say, what?

That was supposed to have been his department! He also went on to say that Amazon's prices change frequently and that's why they don't offer price guarantees. Huh, say what? Once a sale has been made, that's a contract!

How are they getting away with such disreputable tactics? Bait and switch on prime shipping rates (check out some local tv news posts from the CA bay area on youtube for illustrations) and permitting third party vendors to cancel sales just to extract higher prices. Atrocious.

Absolutely atrocious! Why isn't there a class action suit yet?

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Review
#237881 Review #237881 is a subjective opinion of poster.
Product
Amazon Website

Amazon.com/Tech Supply Center/J. Hutson

On March 6, 2011, I placed an order on Amazon to purchase a New Television that was listed as new. Upon receiving it, I noticed the stand had been partially assembled. I hooked up the television and it had a portion of the screen at the lower left that was black and some dead pixils at the bottom of the screen. I sent an e-mail to the seller using Amazons mail system requesting a new television since this one apeared to be used and was not working right. Mr Justin Hutson of Tech Supply (the seller) responded with a message that he had received the unit with some damage to the carton, and admitted that it might have been used, but said he did not have time to check out each item they sell. I requested that he replace the used television he had sold me with a new television, he then stated that they did not have another unit and I could return the unit to him and he would return my money (at that stage I started to wonder if he would or not). I again requested that he replace the television with a new unit, which he refused to do. At this time I still have a used and damaged television that they do not intend to replace! I have offered to accept a new television of equal quality from the seller, but he said he will not replace this television, and he has stated he has no obligation to do so. This was a clear case of fraud on the sellers part, ie, he sold a television that he was aware was used and not new as he listed it on Amazon. All that I want from this seller and Amazon is simply what I paid for, that is the new television that I paid for!I will be happy to provide copies of all e-mails to and from Justin Hutson/Tech Supply, upon request.
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3 comments
Anonymous
#521708

File a claim against the seller via Amazon stating that the item was not as described. Do not deal with the seller. Amazon may ask you to return the item, but you will be refunded fully.

Anonymous
#506253

There is no way to talk to Managment, employees do what ever they want because there is not way to complain. I have an issue with Amazon for over 4 weeks and I have not been able to resolve it, because they don't care.

YOU CONTINUE PUTING MY ACCOUNT IN HOLD (very unprofessional) I am planning to bring to your Managment this type of actions. I have called several times to your customer service and they promises they will put a note in my account, so they don't put my account in hold again but guys disregard any notes and continue PUTING my account in hold. I am sencirelly believe that the problem in your company is the account specialist department, every time I call they open a request to the account specialist and they claim that he/her will call me within the next 24 hours, it never happen I have never received a call from an account specialist.

I have a log of all the nightmare that I have with you guys, I am planning to send all this proof of very bad service to all the executives including Jeff bezos. I have requested for a supervisor to call me, and never received a call. I AM REQUESTING AGAIN FOR A SUPERVISOR OR A MANAGER TO PLEASE CALL ME MY PHONE NUMBER IS XXX-XXX-XXXX

Every time you put my account on Hold I buy from EBay and other places, so your company looses the business, but I think your company don't care, that is a bad business. Check my account and see the activities I have in the past.

My credit card number was stolen in Amazon, the bank Issued a new credit card, I provided the new credit card number to Amazon for some previous charges, my account was put in hold for weeks now. When I call amazon, they claim i will be call with in 24 hours, I have never received a call from them. I have send several emails, no response. They don't care because there is no way to call a resolution department or complain to Managment.

Anonymous
#275129

no complent. I just looked up the ones who sell the dean martin variety show.This is not sold by amazon..I looked it up under the better bussines burly. Gurthy&Renker.Arden N.C BIG RIP OFF DO NOT ORDER FROM THEM

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Review
#229585 Review #229585 is a subjective opinion of poster.

Amazon review in Tacoma, Washington: Lost my order

Ordered from Amazon.com - Tracking my order online, I read that a delivery attempt was made. I did not find a notice anywhere to confirmed this. Next day again,no notice. I called Amazon,a very unfriendly rep instructed me to call the carrier, On Trac. I called On Trac to inquire - 2 hours later On Trac called to inform me that they lost my order and I have to call Amazon to report this and get a replacement or cancel my order. Amazon claims they will re-send using the very same carrier. Not impressed. Contacting Amazon customer service was not readily accessable, had to search for contact info. All in all a very unpleasant experience. Will not order from Amazon again.
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3 comments
Anonymous
#264349

My Chinese Bamboo Flutes got lost in my order! I had to reorder them which did not make me happy, and they said that it is now "supposed" to arrive March 23, 2011.

well... where is my order now!?

Anonymous
#215466

I bought one Kindle from Amazon, I waited during one mounth. Nothing!

Afterwards I telephoned and asked where is my gadget. They responded: seems that your order got lost.

Amazon never more! I do not faith them !

Maverick
#214652

i had problems with an amazon order and they refunded my whole order, about $300. The package showed up about 4 weeks later at a neighbor's house, i called amazon to let them know and they told me to keep it for free for all my trouble.

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Review
#208226 Review #208226 is a subjective opinion of poster.
I bought a satellite antenna from Amazon.com (sold by igotyourneeds) for $495 at the end of Feb., 2010. when I received the package, I immediately become suspicious of the package which looked like it was tempered. I tried to return it to Amazon.com (igotyourneeds)...
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7 comments
Anonymous
#476411

Amazon has become a flea market, many "venders" are selling stuff through amazon. I work at a fulfillment center I see the *** that comes in that folks couldn't sell on ebay. Don't buy stuff that is third party only from amazon.

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#180382 Review #180382 is a subjective opinion of poster.

Amazon review in Sammamish, Washington: Wakes up the neighborhood at 3 AM!

Amazon Fresh delivery trucks wake us up repeatedly at 3AM. The trucks are bang over speed bumps, open and slam doors, open customer boxes, and generally make a racket. Then they start of the engine and the back alarm goes off: beep, beep, beep. Then they drive next door and so the same thing. There's no sleeping through it. The city says that Amazon Fresh won't even respond and basically ignore them. Like construction trucks they should only deliver after 7AM. If Amazon is really a consumer oriented company, they will take into consideration their effects on others sleep.
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1 comment
Anonymous
#574408

I too have a beef with the amazon delivery trucks stopping in front of my next door neighbors house at 3am. What could be so important that it has to get there while people should be sleeping.

Even though the guy seemed to be trying to be quite at 3am any noise seems louder when it is the only one. I was especially disturbed this time because I know my neighbors are out of town.

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#177840 Review #177840 is a subjective opinion of poster.