State: Washington Clear all filters (46 of 2390 reviews match)
filters
State:
City:
Show
Product:
Show
2.0
Details
Amazon cancelled my order for a Galaxy S5 due to "availability", but strangely the product still shows for sale by the same 3rd party vendor that I ordered it from. A chat with customer service says it is because the vendor is selling it in a different manner...
View full review
3 comments
Anonymous
#1259449

I just had this happened to me! I am DONE with Amazon's business as of today and third party seller's on there. Nothing but scam city!

View more comments
Review
#579024 Review #579024 is a subjective opinion of poster.
Service
Amazon Membership
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Amazon review in Seattle, Washington: Seller gone unpaid

4.0
Details
I am a licensed resaler and seller who is owed by amazon over $200.00. I took the time write a polite inquiry slash grievance and their auto reply was to say the least frustrating. I gave up. I USED to be seller (or at least I) could Confirm Shipment on a new order then after that, get a Transfer- and all of it, no holdbacks. For the last three months 'transfers' have been only trickling in. I sold a sewing machine. Its sage to make sure its shipped properly with a delivery confirm. So I chose UPS. $70.00 cost to me. That's fine, but amazon has not even paid me for the sale. I do NOT have this heartache with ebay. Ebay one of the bigger troubles is non paying bidders but ebay/paypal always comes 'thru for me. I did a search on amazon seller complaints not only for my own quasi assurance but to also assure other vendors they are not the only ones going without. I was very specific in my I need to Be Paid message to them but its seems a roundabout process. Sellers may want to actually call to speak to someone.
View full review
Review
#565984 Review #565984 is a subjective opinion of poster.
Pros
  • Ease of checkout
  • Product selection
  • Good sellers
Cons
  • Witholding seller earnings
Reason of review
Problems with payment
Loss
$20595

Amazon Prime: "Get this item by..... " HA! Fooled ya!

1.5
Details
Amazon prime is NOT what it used to be. Clearly stated below an ad: Get this item by Thursday if you order before..... Then you order, and what shows up??!! Your order is guaranteed by Thursday xx- Friday XX. Uh? WTF !! Im Leaving Thursday and want the part when I specified! Otherwise Id NOT Order it!! Jerks. Bait and Switch !! If they would Just SAY you'll get it No later than Friday, but hopefully Thursday, That would be honest! its assumed that *** happens in shipping, but now Amazon prime "expedited" service is a Week! and two days, could be 5 days, as they are now taking up to 3 days to Just ship the order! HOW is that 2 day service??!!!! Bait and Switch is very clear, too, when your order details get switched in the delivery date.
View full review
Review
#551946 Review #551946 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Ease of checkout
Cons
  • Deceptive delivery time
Reason of review
Problem with delivery
Loss
$22
Preferred solution
Let the company propose a solution

AMAZON.COM SUCKS! DO NOT BUY FROM THEM!

I had an incredibly exhausting and frustrating experience with Amazon. I will shop from Walmart and other online retailers from now on. When I placed my order, there was no message of a delayed availability of the product. I was not communicated of the delay either. I had to go on line to check on delivery status. Then, when I made the query to customer service, I was given a standard template for delay policy. Trying to coverup after the fact doesn't help! And when I called to complain, they offered to price match and to pay the difference for me to go find alternatives locally which puts the ownership and the work on me to resolve. And when I asked for Amazon to offer alternatives, options were put into my cart to select from. Great, except when I decided on an item that was cheaper at Walmart, I'm told Amazon doesn't do price matching and that the rep that told me that would be reprimanded and by the way, here's $10 for your trouble. Really? I've been a customer for over 10 years and that was offered? It's not my issue that Amazon has internal communication issue. And when I asked to talk to a 'supervisor,' it doesn't help to talk to a kid who tries to nickle and dime me for the cost difference of $40 for a replacement item. Ridiculous. Amazon just lost a long term Prime customer.
View full review
Review
#493845 Review #493845 is a subjective opinion of poster.
Loss
$40

Resolved: Amazon review in Seattle, Washington: Falsely reported item was shipped.

Update by user Mar 23, 2013

I have the redacted correspondence available in PDF, how can I attach?

Original review posted by user Mar 23, 2013

I ordered an office chair through the merchant. The merchant sent an email that the product was shipped.I received confirmation of shipment via email through Amazon.com. On the late afternoon, on the very last day of the estimated delivery period, I received an email stating the shipment was cancelled. I had no idea why it was cancelled. It was very upsetting because I kept trying to track the package, but tracking was unavailable because it was sent through the USPS.I thought I accidentally clicked on something that cancelled the order. I had to visit "Amazon.com>My Account>Merchant-Customer emails>" to discover that a message was posted earlier that they were out of the product and they suggested an alternative. If I didn't respond after a few days they would cancel the order. I never saw it, but this does not make the email go away that stated my product was shipped. The order was cancelled and they are claiming I will be refunded.
View full review
Resolved
Review
#395113 Review #395113 is a subjective opinion of poster.
Loss
$292
I ordered a computer from amazon and Nothing ever came. When I contacted them to get a refund I was given the run around. I then contacted my credit card company and they stated that Amazon claimed that I had received the computer and would not reverse the charge. I...
View full review
3 comments
Cassie
#650853

Sorry, Roxy.

I've just been screwed over by Amazon.

Lesser amount, but it's taken 2 months, and no refund. Nada.

Big run-around, e-mails with links to more links, contacts that are useless.

Contacted everyone, just this morning received e-mail saying "our records shows that your refund was processed".

Guess what.

My account shows that YOU entered my account # incorrectly, and therefore it could NOT be processed.

I've been telling you this for weeks.

My heart goes out to the person who TRIED to purchase the $600 computer through Amazon - especially being on a limited, fixed income.

This company is crooked. Plain and simple.

We can all swing in the breeze as far as they're concerned.

Take that to the bank, Amazon.

I have been telling you

View more comments
Review
#381192 Review #381192 is a subjective opinion of poster.
Loss
$600

Amazon review in Seattle, Washington: Undesired Marketplace/Seller account charges for 1 year+ without support

I never ever signed up for a Marketplace account for which there is no possible way to talk to a human at Amazon to opt-out. I thought I was reimbursed by the bank when I complained to them, but it was only for 1 month out of the 12+ that I've been paying for, something like $40/month!!! I NEVER used these so-called services, never opted-in and only tried calling, chatting and emailing them 20 times with no success due to their automated system and browser incompatibility. I need help to get back what they've been sucking me dry for because I have been getting stomped on all over, with so many *** products and accounts being offered that Amazon itself cant keep up with its broken promises, non-stop problems and automated charges that should be ILLEGAL. This is no good for a billion + dollar multinational corporation.
View full review
Review
#374799 Review #374799 is a subjective opinion of poster.
Loss
$500

Amazon.com-Bad service can't be submitted if issued a credit.

I placed an order on Amazon.com on December 15, 2012. The company Hot Topic took my money and sent me an email that item was shipped. When the item never arrived, I emailed them twice. When they finally responded, they said the order never went through and that they didn't have my size any longer. Since they gave such terrible service, I wanted to complain so other shoppers know what bad service Hot Topic provides. However, you are not allowed to rate a seller if they give you a refund. So Amazon might have thousands of unhappy customers out there that have no place to warn other customers of their bad experiences!!
View full review
Review
#371225 Review #371225 is a subjective opinion of poster.

Amazon review in Seattle, Washington: 2 day delivery...BALONEY!!!

I have been an Amazon Prime member for many years. My paid membership entitles me to 2 day delivery. TO MY DOOR. Up until recently I have been very happy with Amazon. Now they are delivering most of my packages via FedEx Smart Post, which means the items are delivered to the post office, not my home. The problem is I do not have US Mail delivery to my home. Therefore when Amazon sends items via FedEx Smart Post, this adds an average of 2 to 4 additional days to the delivery time, because the post office doesn't know what to do with it since I don't have US Mail delivery to my home. This also means I have to drive 10 miles one way to the post office to pick up my package. I have complained. Even though they could ship my packages via UPS or the normal Fed Ex services as they did in the past, they refuse to help me. Their attitude is "tough cookies" basically. After that, I asked in my email correspondence to speak with a supervisor or manager, and was told the matter was finished. How is this decent customer service?
View full review
Review
#364335 Review #364335 is a subjective opinion of poster.
Service
Amazon Membership

Amazon stole my money!!!

I will apologize in advance to all my friends for future posts about Amazon. I placed a simple order for around $20 around 30 days ago, and the first shipment went to my old address, even though we stated to ship to new address in WA. I called, and Amazon took responsibility, and transferred me to the third party, and they proceeded to blame Amazon, I am sure you all saw that one coming. Now, after two more weeks, still nothing, so I decided to contact Amazon, and ask for a refund, and was told that they needed to file a claim and it would take two more weeks for my refund. I stated that Amazon has had my money for long enough, and I expected a refund within 24 hours, and would post this message on Facebook, Twitter, Linkedin and every consumer blog I can find for the equivalent timeframe. Customer service has become more about policies, and less about customer retention! I guess when you deal with a company that promoted a book about pedophilia, you are dealing with a company that has little respect for the customer!
View full review
1 comment
John N
#370404

what does pedophilia have to do with this? Are you looking for children yourself or complaining about Amazon. You need to decide which one you prefer---and soon.

Review
#273226 Review #273226 is a subjective opinion of poster.
Loss
$20