This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQVerified Reviewer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQNew Reviewer
Bought a oculus 2 quest.So works great or worked great. had it for like 2 months and was fantastic till the left controller stopped pairing.
Did all the troubleshooting. No physical damage to the unit. Just defective. Ater 4 straight hours of a massive amount of back and forth between amazon and occulus support , Amazon said they were willing to replace the unit but I have to ship it to them from SA out of my own pocket.
Simply wanted a replacement controller that wouldnt cost me a arm and a leg. Support was terrible. Kept passing me from person to person. Kept having to repeat everything.
Why am I paying out of pocket for defective under warranty products? NOT IMPRESSED AT ALL! Tried ALL their tips and tutorials on how to possibly fix it and now I cant use the headset at all.
Factory reset made it so that I cant log in without my left controller.So now I just have a piece of expensive plastic. Thanks guys.
User's recommendation: CHECK THE WARRANTY AND YOUR SUPPORT IN YOUR COUNTRY...THEIR SUPPORT SUCKS!
Monetary Loss: $504.
Preferred solution: Deliver product or service ordered.
Thank You for Your Reply! We are processing your message.