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The bus issued to us by the Red Bus Service through AmazonPay Prime customer has been sent to another bus instead of the bus that was issued to us. The rating of that bus is not in line with the rating shown at the time of booking.

The fare in respect of the sleeper ticket of that bus has been given by the local New Khan travel boarding agent is Rs 450. But at the time of online booking through you, the entire bus was shown to us empty.

At the same time, I called the Red Bus representative for information about the bus cancellation, but after talking to the owner of the bus operator, we assured us of no bus cancellation but that The bus has been sent in place of another. The fare and rating of the bus casts doubt on the transparency shown in terms of bus booking through AmazonPay.

Location: Jaipur, Rajasthan

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