New York, New York
Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
1 comment

I didn't buy used books, but 2 cameras that cost more than $3000. I ordered 2 xt3 Fujifilm cameras, one day delivery to do my business on Wednesday, an order to be fulfilled by Amazon.

I had to use these cameras on Friday night, and I didn't get them. I spent my Friday morning talking to representatives and their supervisors. When I called the first representative he sent me an email in the middle of the conversation saying that my item will arrive next Tuesday (almost a week late). During the weekend I had to do shooting.

I lost the job and money... On Friday morning they guaranteed me to deliver the item on Saturday. It is Saturday noon, and still the items are not marked as shipped. I spent my Saturday morning talking to representatives who couldn't do anything, but saying sorry.

They cannot communicate or send a message to the warehouse, and they can't do anything. I told them, you guys messed me up, send it in 4 hours with a taxi driver, or order it from b&h or Adorama for me, to go and pick it up. My only way of paying for these expensive cameras was to use the Amazon Store Card, which is not accepted at B&H or Adorama. I asked them to call the warehouse and speed them up.

The Amazon supervisors couldn't do anything but say that they are sorry. I have a headache... I payed for other accessories from other companies for one day delivery (atomos V recorder for the cameras, cables, batteries) and I got them on time, but I can't use them... because the cameras are the core part.

So I payed one-day shipping to them for these accessories, loosing money as I was unable to use them. One of my first use of these cameras will be to make a video, discouraging people from using Amazon services, and I will post it on youtube, Vimeo, social media, on my website, etc...

Product or Service Mentioned: Amazon Shipping Service.

Reason of review: Problem with both customer service, delivery, and much more....

Monetary Loss: $600.

Preferred solution: They ruined my business, compensate for the loss..

Amazon Pros: I was able to talk to people.

Amazon Cons: These people i talk to.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

You need a little bit of savy to be a business person, which you clearly do not have. You can't order anything - one day shipping or not - that you ABSOLUTELY MUST HAVE online.

The postal service, couriers, etc. are too unpredictable. Anyone with a brain should know this.

Amazon needs to refund the one-day shipping charge, that is all. Be better prepared and make better decisions.