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1.8

The following is correspondence between a three Amazon rep's and myself. This is a tactic they use. I am sure that nothing was escalated. please be careful if you are thinking about paying for Amazon prime.

___________________________

They tried to manipulate me in canceling the order.

They admit in the email that it was 500 mask. They never said they were out of stock. They didn't want to sell it to me. Will this be resolved?

Will I receive my 500 mask for the price agreed upon by both the seller and myself? Again why do I pay for Amazon prime if I don't have any protection from dishonest sellers?

Hello? Are you still there?

3:04 PM

Kunal | Customer Service

yes

K3:04 PM

Will I receive my 500 mask for the price agreed upon by both the seller and myself? Again why do I pay for Amazon prime if I don't have any protection from dishonest sellers?

3:05 PM

Kunal | Customer Service

So you were about to get them for $20 right?

K3:05 PM

That is what they were advertised for. And agreed upon.

3:06 PM

A

ANKIT HAS JOINED &;;;;;;;;;;;;;;;;;;; WILL BE READY TO CHAT IN JUST A MINUTE.

Item: 500 Disposable m-Ask Filters Bacteria Breathable Beauty Medical 3 Layers

Seller - Starto

Order

CountProduct Name and ASIN

1product image500 Disposable m-Ask Filters Bacteria Breathable Beauty Medical 3 Layers

3:07 PM

Ankit | Customer Service

Hello Mario, my name is Ankit. Please give me a moment to review the previous correspondence.

A3:08 PM

Okay

3:08 PM

Ankit | Customer Service

This order is cancelled and refund issued on 4 April in your card. It will be credited in 3-5 business days

Is that fine with you?

A3:09 PM

NO

I want what I paid for. Did you review the previous correspondence?

3:10 PM

Ankit | Customer Service

yes but that is not possible

Amount is refunded

A3:10 PM

Why

3:10 PM

Ankit | Customer Service

there is no point in arguing in this

A3:11 PM

Excuse me

3:11 PM

Ankit | Customer Service

This is the right of seller

he can cancel order anytime

your amount is refunded

A3:11 PM

It is the right of the seller to take my money then changetheirr mind.

3:11 PM

Ankit | Customer Service

yes

he has refunded the amount

A3:11 PM

I don't get to cancel my orders

Anytime I want

I'm. Told the opposite

Can I cancel myAmazon Primee membership and get a refund? And cancel all current orders.

What the *** is going on?

Why am I getting the run around?

3:13 PM

J

JOSIE MAE HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.

Josie Mae | Customer Service

Hello, my name is Mae. I'll be helping you today. Allow me a moment to review your account and see previous correspondence.

J3:14 PM

Everyone that I have chatted with has cut me off and sent me to someone else

The last person was rude

As an Amazon prime member I guess this is normal?

3:16 PM

Josie Mae | Customer Service

I'm sorry to hear about the problem with your Order and that rude attitude of the previous representative. We'll surely escalate this further.

So far a refund of $20.77 was posted to your original payment method on file..

J3:17 PM

I'm not entirely confident that it will get resolved.

As I don't a refund I want what I orginally ordered and paid for.

The last person said there's no point and the seller has the right to do that

Ankit | Customer Service

there is no point in arguing in this

A3:11 PM

Excuse me

3:11 PM

Ankit | Customer Service

This is the right of seller

he can cancel order anytime

your amount is refunded

A3:11 PM

It is the right of the seller to take my money then change thier mind.

3:11 PM

Ankit | Customer Service

yes

he has refunded the amount

3:19 PM

Josie Mae | Customer Service

I fully understand that you really want this item delivered to you instead of having the refund however this particular seller couldn't ship it anymore. I suggest you may reorder again the item and choose a different seller.

I can see it's available right now through the seller named: UNSHOU.

J3:21 PM

Can I cancel all my current orders and cancel my Amazon prime membership and receive a refund for my amazon prime membership?

Hello?

3:23 PM

Josie Mae | Customer Service

If you wish to cancel the pending orders and the prime membership, sure I can process it for you. This concern is not really expected to happen.

The previous rep has been also escalated for the rude behaviour..

Would you like me to proceed with the cancellation already right now?

J3:26 PM

How do I get a refund on my Amazon prime membership?

The previous rep. said it's my right

3:27 PM

Josie Mae | Customer Service

The refund for the Prime Membership will be posted on the original payment method on file which is your credit card.

Refunds typically show up on your credit card statement within 3-5 business days.

J3:29 PM

________________________________

I guess I'm no longer an Amazon prime member. but that's okay. Because this is what you pay for.

Product or Service Mentioned: Amazon Customer Care.

Preferred solution: Let the company propose a solution.

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