I rented a textbook from apex_media through amazon. The book was fine, but when I returned it (on time), I was charged full price for the book because it had "binding damage". This concerned me, because I didn't damage the book (and I went overboard in packaging it safely). I was also being charged over $100 dollars more than the book was worth.
Renting book: $20
Buying new: $180
Amount charged to me because of "binding damage": $312
I filed a complaint with amazon because this was ridiculous, and I was skeptical that the book had any actual damage.
Amazon said they would refund me the money within 3 to 5 business days, but that time is up and I still have not been refunded. They also hinted that the book may have been damaged in transit (so it's still "my fault").
Today I received the rental book back (because of the "damage", it was automatically purchased, so it's mine), and found that there was NO DAMAGE. I repeat, this book was NOT DAMAGED in any way, and I was charged over $300 for returning it without damage.
This is an absolute scam. In the terms and conditions, they say it is up to their sole discretion to determine whether a return is in acceptable condition. So basically they can say any book is damaged and need no proof. Renting from amazon is the equivalent of buying a used book for way more than it is worth new. And they have direct access to your bank account so it doesn't matter what you think.
Thanks Amazon and Apex_Media for your totally respectable business practices. I hope you go bankrupt for pulling stunts like this.
Product or Service Mentioned: Amazon Account.
Reason of review: Textbook scam.
Monetary Loss: $332.
Preferred solution: Full refund.