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Shipping of Books

4.0
Details
My Amazon package arrived last night and was looking forward to open. The paperback book cover was ripped and pages bent. This is the fourth order from Amazon that had books that are being shipped out damaged or the books were damaged in transit. Customer service rep handled the complaint and replacement efficiently The reps has been pleasant. What is annoying is to have to always complain and call Amazon! Why do you not pack your books properly ANYMORE ie correct packaging and shrink wrap! I can not stand buying new books and they arrive damage. Fix the issue with your warehouse employees please.
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ID
#1691474 Review #1691474 is a subjective opinion of poster.
Location
Denton, Texas
3.0
Details
I work for a custom shop and order many unique items from Amazon daily. We receive probably 10-15 packages a week from amazon and 9/10 the drivers are rude and inconsiderate of business practices. Just today we had a driver go to our lobby area where our customers are...
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3 comments
Anonymous
#1790817

Shouldn't matter if Amazon contracts out delivery. Ultimately its their product and they are responsible for shipping.

How else would you get a shipment from Amazon????? Not like "we" the customer has a choice.

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ID
#1630940 Review #1630940 is a subjective opinion of poster.
Location
Denton, Texas
Service
Amazon Delivery Service
Pros
  • Product selection
  • Product price
  • Quick purchasing
Cons
  • Terrible customer service
  • Atrocious delivery drivers
Reason of review
Problem with delivery
Preferred solution
Get out of the delivery service industry or fix your hiring credentials... Maybe even have an automated service that would have use rate the delivery experience to hold your drivers accountable cause you clearly arent with the amount of complaints I see

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See below. The seller advised they can send me replacement cover. I went to the order details page as they directed but l see no where to leave them the recommended message. Please advise Ann Miller prime member Oregon WI 53575...

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