State: Texas City: Dallas Product: Amazon Shipping Service Clear all filters (3 of 237 reviews match)
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Amazon in Dallas, Texas - What a Joke!

For a company hailed for its excellent customer service, my experiences has led me to believe quite the opposite. The lovely email responses you receive from them appear written by a computer...very generic and patronizing. Look-if I am pissed the last thing I want is someone to apologize deceivingly and futher more offer no true solution to my angst. Instead, a generic response is fabricated and directions to guidelines concerning the issue. In other words, they do what they want and your just *hit out of luck. SO goes the problem with online retailers such as Amazon that do not have true box locations. Your stuck fighting with an iinternet entity who could really care less and there is nothing you can do about it in person. The so-called plus for Amazon- free shipping for orders over $25- is also a total scam. I suggest doing a little comparison shopping before buying from Amazon. Wal-mart has a very good online service and I have experienced true customer service through them.
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3 comments
Arlethia
#798935

I personally think Amazon is testing out their drone system by first replacing their customer service with drones. I had a recent rather large issue with Amazon and all I got were generic responses, copy and paste repetitions of the same exact messages.

You feel like you are getting no where and just running around in circles.

Personally, due to my circumstances, I will most likely be boycotting Amazon completely.

John N
#548550

Anyone who would tout WalMart as an example of good service over Amazon.com and give no specifics of a complaint is not to be taken seriously.

Anonymous
#548545

The problem with this kind of complaint is that you give absolutely no specifics!! XXXX company is bad!

WTF? If you can't actually explain the issue, why should anyone take your vague complaint seriously?

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Review
#348452 Review #348452 is a subjective opinion of poster.
Service
Amazon Shipping Service
Loss
$34
I ordered from Amazon, opting out for the FREE (?) shipping (this "FREE" does not calculate the expense of mental frustration associated with FedEx=InEpt!!!!). The order was placed on 16th--shipped on the 17th-- 18th came within a stone's throw of the designated...
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3 comments
Anonymous
#586744

Same thing happened to me. The package arrived in Hebron Ky a half hour from where i live , sat there for 3 days , then shipped to Grove City Ohio 2 hours away from my house .The next step is they are going to drive all the way from Columbus to Cincinnati with the package and drop it off at the U.S Post Office and have USPS finish the last leg of delivery.

Next time I'll pay the extra few dollars and use USPS or UPS to avoid these bozos. The thing is when you select standard shipping for anything ordered from Amazon they don't tell which carrier they will use.

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Review
#290482 Review #290482 is a subjective opinion of poster.
Service
Amazon Shipping Service
Loss
$130

Amazon is a great company

I always order stuff from amazon.com and when I had issues with shipping they always fix it or give me a refund. I have refered other people to buy from this website they have nothing but great stuff to say about the service they provide, I am addicted to amazon.com, why wouldnt I be they always have the best prices in town they beat out any retail stores thanks amazon for caring about your customers! I even bought a baby car seat for a baby shower we threw at work it was a success thanks to you amazon.com!
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2 comments
Anonymous
#145808

Buyer, if you buy an item and the seller have comment on it, unless you buy it from the price offers page (most buyers do not), you will never see that comment nor you will see it in the check out page or the order final confirmation detail page...

After you buy it you will see it in the order detail page... buy then you are stock and have to pay to return it on your own expense because seller will tell you I had that info in the item seller comment.

Be careful when buying from Amazon... too many issues!

Anonymous
#145807

Customers be aware, when sellers update handling days Amazon does not currently reflect that causing you to think you will get items with extended handling right away but you will not... do not blame the seller, blame Amazon.

Also beware if you buy items fullfilled by Amazon, if you need help or support from the seller, Amazon will refuse to get you in contact with him and force you to send it back... make you unhappy customer and also unhappy seller too :(

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Review
#179665 Review #179665 is a subjective opinion of poster.
Service
Amazon Shipping Service