Amazon Customer Care Reviews in Dallas, Texas
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second order #102-5388198-9312244 Latory Swanson 469-345-9499Latory_swanson@yahoo.com From: Tory Swanson Sent: Wednesday, August 19, 2015 1:24 PMTo: 'firstname.lastname@example.org'Subject: Worst Experience Ever Jeff, I have had the worst experience with ordering. I never want to order with them again the bad customer and the order always wrong. I spend a week trying to get one order right then spend three hours on the phone with customer service and then corporate office. I am anger and *** off. I called and then you can barley understand them. First -Order # 115-0243167-4687442, was wrong twice after replacement all I needed was a queen size but they keep sending a king size and then I contacted Amazon they tell me I have to get in touch with sender, then why even use amazon if they let the seller mistreat the buyers.Then I had even worst experience, I call spoke, to Catherine E. who very rude and unprofessional. First when I called her to tell her the shipment address just need to have a suite number added since the first person didn't do it correctly on August 17, 2015. Catherine E. asked me," well what do you want me to do about it?????????? " -Really your job! Then after I give her the suite number, she deletes the address and now just has a suite number but then I asked - "where is the address to shipped, it only shows zip code and suite number...She lied and was like it showing on her side, I told her it can't be because I’m looking on amazon's order page. I finally just asked her to put a manager on the phone she refuse for a few minutes and pretend to put a manager on the phone but it was obviously her. So I just hung up and called back again then this rude Catherine E. woman, CANCELS MY ORDER! For four hours I am transfer to different people and no one can replicate the order because it was a promotion. I call corporate office and took 5 calls just to get someone to enter the right address. Finally I realize it wasn't worth spending another minute ordering with amazon and I would never order again with them Never!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!What a terrible experience, I almost cried BECAUSE I WAS SO STRESS LOST HALF A WORK DAY.The worst ordering experience ever! Tory Swanson
Amazon Customer Care
- Jeff in corporate office customer service
Reason of review
Order processing issue
Let the company propose a solution
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