State: Texas Product: Amazon Customer Care Clear all filters (5 of 213 reviews match)
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3.6
Details
Received a damaged item contact Amazon immediately. Requested amazon resend item that was broken. Representative was very nice and stated that I discard the broken Item and new item would be sent. Days later received an email from amazon stating that I needed to return...
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Review
#1597182 Review #1597182 is a subjective opinion of poster.
Service
Amazon Customer Care
Pros
  • Products
  • Stuff they sell on their website
Cons
  • Customer service is poor
Reason of review
Poor customer service
Preferred solution
An actual apology for their mistake and theft, not an “apolo-lie” to get me off the phone
Tags
  • amazonexposed

Amazon in Conroe, Texas - No refund after price dropped about 25% from order date to arrival of ordered item!

2.7
Details

Update by user Sep 29, 2016

sorry, it is dollar 50.00 difference ;-)

Original review posted by user Sep 29, 2016

I purchased an item and the price dropped by 56 dollars (about 25%) before the item arrived.I asked for a refund and was told it was to late they only refund on TV's. I was told I could return the item and purchase the item at the discounted price. this is NONSENSE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHY should i send it back and then order it again? just a lot of costs! they just don't give a *** about there customers and have customer service people from INDIA (just a guess) what also give a *** about customer service.
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Review
#928106 Review #928106 is a subjective opinion of poster.
Service
Amazon Customer Care
Pros
  • Ease of purchasing
Cons
  • Refund policy
Reason of review
Pricing issue
Loss
$50
Preferred solution
Price reduction

How my private information was obtained by one of Amazon's sellers?

4.0
Details
I had a missing item from a order, and I was scared to receive two calls from China (the seller also left a message). She emailed me, too. Emailing is one thing, but calling is the other for me. How did she obtained my private information? I contacted Amazon's customer service to ask what happened, but Amazon thanked me "for taking time to share [my] thoughts about this issue," and said that my "comments and suggestions" would help improve Amazon. How can Amazon call my questions "comments and suggestions"? I was upset. I asked questions, not provided "comments and suggestions." And, Amazon also said "customer account security is a priority for us and we ensure that the account details of our customer is secure," and "your personal information are safe and are never shared with anyone." I wonder if the customer service actually read my questions? How can Amazon say such things when my private information was used by one of its sellers? I wonder if I am the only one. Have any of you had this kind of experience?
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2 comments
Anonymous
#1164770

This is in the Terms of Service:

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Anonymous
#1164768

When you purchase from a third-party on Amazon, the seller is given your contact information for customer service purposes. Check the "Shipped and Sold by" info.

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Review
#854676 Review #854676 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Personal information theft
  • Charged without telling me
Reason of review
my personal info obtained by the seller
Preferred solution
Let the company propose a solution
Tags
  • Personal Information Theft

Bad Amazon

1.0
Details
second order #102-5388198-9312244 Latory Swanson 469-345-9499Latory_swanson@yahoo.com From: Tory Swanson Sent: Wednesday, August 19, 2015 1:24 PMTo: 'jeff@amazon.com'Subject: Worst Experience Ever Jeff, I have had the worst experience with ordering. I never want to order with them again the bad customer and the order always wrong. I spend a week trying to get one order right then spend three hours on the phone with customer service and then corporate office. I am anger and *** off. I called and then you can barley understand them. First -Order # 115-0243167-4687442, was wrong twice after replacement all I needed was a queen size but they keep sending a king size and then I contacted Amazon they tell me I have to get in touch with sender, then why even use amazon if they let the seller mistreat the buyers.Then I had even worst experience, I call spoke, to Catherine E. who very rude and unprofessional. First when I called her to tell her the shipment address just need to have a suite number added since the first person didn't do it correctly on August 17, 2015. Catherine E. asked me," well what do you want me to do about it?????????? " -Really your job! Then after I give her the suite number, she deletes the address and now just has a suite number but then I asked - "where is the address to shipped, it only shows zip code and suite number...She lied and was like it showing on her side, I told her it can't be because I’m looking on amazon's order page. I finally just asked her to put a manager on the phone she refuse for a few minutes and pretend to put a manager on the phone but it was obviously her. So I just hung up and called back again then this rude Catherine E. woman, CANCELS MY ORDER! For four hours I am transfer to different people and no one can replicate the order because it was a promotion. I call corporate office and took 5 calls just to get someone to enter the right address. Finally I realize it wasn't worth spending another minute ordering with amazon and I would never order again with them Never!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!What a terrible experience, I almost cried BECAUSE I WAS SO STRESS LOST HALF A WORK DAY.The worst ordering experience ever! Tory Swanson
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Review
#685615 Review #685615 is a subjective opinion of poster.
Service
Amazon Customer Care
Pros
  • Jeff in corporate office customer service
Reason of review
Order processing issue
Loss
$80
Preferred solution
Let the company propose a solution

Amazon in Arlington, Texas - Closing my account due to return merchandise

Hi, I have shopped with Amazon.com a lot. But this morning I suddenly received email from Amazon that they closed my account due to return merchandise, I have other Amazon accounts which all were closed. Its so ridiculous that they said because one of my account was closed, other accounts which were involving would be closed also. Im wondering if they took a look that I purchased a lot so I returned quite many, and when I requested a return, the system still allowed, how could I guess that it hits their policy ( honestly I have no idea what a limit of return merchandise ). Why didnt they state it at the first place or when I were processing the return than suddenly closed my account while I have one order is on the way and few returns are processing. Its like they took my money enough, now they trash me like they no longer need me as a customer so they dont care. I always raised Amazon as a nice place to shop although their merchandise often didnt come in very good condition, but I liked their flexible exchange/return policy so I thought I were in good hands and confidence to shop. But the things they did today against what they have claimed about a great place to shop. I shop around a lot, but only at Amazon, I was treated this wrong like Im guilty when returning merchandise. They should of improve their quality control center than blaming customer who return their smashed snack or broken bowls.
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Review
#644735 Review #644735 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Deceptive customer service
Reason of review
Poor customer service