State: Texas Clear all filters (75 of 2273 reviews match)
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3.0
Details
I work for a custom shop and order many unique items from Amazon daily. We receive probably 10-15 packages a week from amazon and 9/10 the drivers are rude and inconsiderate of business practices. Just today we had a driver go to our lobby area where our customers are...
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2 comments
Anonymous
#1739548

Amazon delivery drivers are contracted out. Amazon Does Not directly hire their delivery drivers.

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Review
#1630940 Review #1630940 is a subjective opinion of poster.
Pros
  • Quick purchasing
  • Product price
  • Product selection
Cons
  • Atrocious delivery drivers
  • Terrible customer service
Reason of review
Problem with delivery
Preferred solution
Get out of the delivery service industry or fix your hiring credentials... Maybe even have an automated service that would have use rate the delivery experience to hold your drivers accountable cause you clearly arent with the amount of complaints I see
Tags
  • Delivery Drivers
3.6
Details
Received a damaged item contact Amazon immediately. Requested amazon resend item that was broken. Representative was very nice and stated that I discard the broken Item and new item would be sent. Days later received an email from amazon stating that I needed to return...
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Review
#1597182 Review #1597182 is a subjective opinion of poster.
Pros
  • Products
  • Stuff they sell on their website
Cons
  • Customer service is poor
Reason of review
Poor customer service
Preferred solution
An actual apology for their mistake and theft, not an “apolo-lie” to get me off the phone
Tags
  • amazonexposed

Never Arrived--Amazon is Shielding JHG Corp from my comments

1.0
Details
Amazon won't let me post this review about my order from JHG Corp: If I could give zero stars, I would. I ordered "The West" on June 29, 2019. It is now July 11,2019, and I still do not have this item. Amazon says that it is "lost." USPS says that they are waiting to receive it from a partner facility. What is going on? I am filing a complaint with Amazon. My local post master looked into the situation and said that the package was never received from the partner facility.
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Review
#1587523 Review #1587523 is a subjective opinion of poster.
1.8
Details
On 11/25/18, I ordered the Ring Video Doorbell/Echo DOT 3rd Gen for $139.00 and I received the order confirmation. I use my gmail account only for Amazon Orders so there wasn't a need to go to my gmail account. On 11/26/18, I logged in Amazon account to see the status...
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1 comment
Anonymous
#1610569

LOL... I love the people who want to speak to the "supervisor." You people think they're a magic person who will override the computer/policy for you.

Of course these people are going to tell you the same thing verbatim, that's the ruling and your insipid whining won't change that. Who knows why they cancelled the order, perhaps the seller was taking a bath on the price or ran out of product to sell.

At the end of the day, you are entitled to deek. Great on them for shutting your silly pie hole and hanging up in your face.

Review
#1409163 Review #1409163 is a subjective opinion of poster.
Cons
  • No honoring an order cancel due to their system issues
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered

Amazon in Fort Worth, Texas - Delivery date is extended even with one day shipping

1.1
Details
Item I first ordered with one-day shipping apparently did not exist or was lost in space. Amazon said that order was cancelled. So I ordered the same item again. Scheduled to be delivered almost a week from my first order. They are quick to take your money for items that don't exist or can't be delivered as promised.
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Review
#1398818 Review #1398818 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
3.1
Details
Over the last few months delivery problems are almost expected, first ordered a Moto 6 phone waited on a Saturday for delivery first e-mail said delays 2nd that it was lost or damaged received full refund but expected phone to use on Vacation and flying out the next...
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1 comment
h.kitchener
#1560472

Who actually was supposed to deliver the packages from Amazon? Most are given to a third party carrier like USPS, UPS, etc.

You can find out who is going to deliver it by clicking on the order and tracking information.

It will tell you how/who the deliverer is. You can complain to Amazon about the deliveries by clicking on the order and looking for the relevant buttons concerning the package and your satisfaction, etc.

Review
#1355670 Review #1355670 is a subjective opinion of poster.
Cons
  • Overall lousy experiences with amazon
  • Do not respect custoner
Reason of review
Problem with delivery
Preferred solution
training of drivers so they understand the customer counts
Tags
  • Lousy Delivery Service
As with others, I was blocked without even being told exactly what I had done. I have not written any bad reviews because I got some really good items. I got the standard we have found you guilty without a trial or even being told exactly what I did. Really! You don't...
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Review
#1417841 Review #1417841 is a subjective opinion of poster.
1.0
Details
I pay for Amazon Prime. I ordered two items, both said Prime Free Same Day Shipping. I even screen printed each page that showed that. I put items in cart, went to checkout - shipping charge showed for Same Day! Ordered items anyway, accepted 2 day, the only free...
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1 comment
h.kitchener
#1585318

Amazon likes to tout their fast deliveries, but it "ain't" always so, especially since they farm out much of their deliveries to the USPS, not the most reliable delivery service.

Review
#1385892 Review #1385892 is a subjective opinion of poster.
Cons
  • False advertising
Reason of review
Poor customer service
Having made another Amazon purchase got a teaser offering a free gift. The "free" gift had a $1.99 "postage" fee....fine. By the time I completed the process the free gift fee had risen to $9.95 S&H. I usually like Amazon for all the great reasons. But I should've...
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2 comments
FertileCarp998
#1595136

They bait and switch with prime one day delivery too. It will be there on the order summary before you pay and then disappear afterwards.

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Review
#1395180 Review #1395180 is a subjective opinion of poster.
Reason of review
Pricing issue

Contact Amazon Customer Service

Mailing Address:
Amazon.com, Inc.
P.O. Box 81226
Seattle, Washington 98108-1226
United States
Phone:
(866) 216-1072
All Amazon Contacts

I have problem with amazon. I wrote reviews and amazon erase

3.3
Details
I am buying all time online. I bought more that 3000 items from eBay and never had any problem. In Amazon I bought many items too and today I saw that all my reviews was erased. I am very disappointed because I lost my time for nothing. Amazon sent to me mails to ask for this reviews and after that erased all!!! This is disrespectful for buyers!
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Review
#1270125 Review #1270125 is a subjective opinion of poster.
Reason of review
Poor customer service