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After all the years that I've spent thousands of dollars with this company, the treatment I received today is absolutely horrifying. I had to create a new account, because my Prime, through T-Mobile was messed up.
Once I finally got it fixed, I ordered $631.81 worth of merchandise, and not only did they cancel my order, but they suspended my account as well smh. I can understand precautions, as it relates to the possibilities of fraud. But, for these companies, your mobile number, in so many ways, mimics your SSN, and we're talking about a Fortune 500 company, you mean to tell me, there's no system in place to cross reference accounts; regardless of the difference between emails and delivery addresses being used, while traveling. MY PHONE NUMBER has remained constant throughout the entire time.
Never ever again will I allow anyone to get me crying mad, the way these reps did me today. I'm actually begging you to allow me to spend my money with you??? I'm the idiot lol lls ... But, I just didn't feel like sitting down and surfing the web all over again, with another merchant.
But, seeing that the day is gone, and mind you, my order was placed EARLIER, without resolve, looks like I have no other choice.
I just hate that I lost Prime Video, and to keep it , I doubt I find that same Mother's Day birthstone necklace elsewhere, but I can't force them to cross check their own obviously out dated system, to work with a loyal customer, opposed to being a tremendous hindrance. Nonetheless, I'm comfortable within, that I waited long enough, and for whatever reason, it just wasn't meant for me to spend with them, and I'm okay with that
Product or Service Mentioned: Amazon Customer Care.
Preferred solution: You'll never hurt me again nor get my coins #PERIODTT .
Amazon Pros: Cheap prices, Free delivery, Fast delivery.
Amazon Cons: Amazon is so evil, Account service, Outdated system, Customer retention not important.