Amazon San Francisco, CaliforniaComplaints and Reviews

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2.3 Based on 381 reviews
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I have been ordering for years. The first incident happened a year ago when I was not Prime. They took 72 hours just to charge my card, let alone get it fulfilled and packed and shipped! It was blamed on me being non-Prime. In a back-and-forth lengthy email exchange, I was offered a year of Prime for Free (I have it IN WRITING). They rescinded that offer and said that the CSR was out of line and they cannot do that. I therefore paid for... Read more

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  • From mobile
  • Jul 21, 2015
  • #669348

On Amazons self proclaimed black Friday I ordered a watch. The watch I received was different from the one order. Amazons solution is to refund my money but I dont want a refund I want the watch I paid for. Not such a good deal after all. The photo of the watch they dont have is still on the site but the part number belongs to a different watch...a classic bait and switch. Not happy at all!

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Amazon's false listing of recalled book
1 of 3

Due to publisher's mistake, book printed missing about a dozen illustrations were circulated before the problem was discovered by author who presented a perfect and complete MS in PDF to be published. When the mistake was corrected by the publisher and correct printed copies were made available, Amazon and some other retailers did not send in old copies (ISBN # ending in 6 with print date of Oct,2013). Amazon is still selling the incorrect... Read more

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I just got off a call with amazon customer service and I was really impressed with their efficiency and courtesy. I had a package that was marked as delivered on my account page, but I never got it. So I waited a few days and then called- the customer service page has a form to indicate the issue and then at the bottom is a button labeled 'call me.' I was put in touch w a rep almost immediately. She said that bc it was delivered through amazon... Read more

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For over 4 months, Amazon has been unable to restore my account to normal status despite dozens of phone calls with them, 3 way call with Amazon and my credit card company verifying that my card is valid, following instructions in their emails to me and more. Fall 2012, someone used my credit card for fraudulent purchase. I worked with my credit card company to cancel the card and issue a new one. This was the same credit card on file with my... Read more

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My Kindle stopped working when just outside warranty and Amazon will not repair or replace the device at no charge. They are offering that I can buy a replacement at a slightly reduced price. Talking with customer service now and have been escalated twice. Seems like a big waste to turn off a loyal Amazon customer for more than 14 years who would have continued buying from Amazon forever. This company claims to be a credible player in the... Read more

Was this review helpful? 2 3

I have made an order with amazon.com on January 7th. Its now feb.....no product. I have never seen shipping estimates of 1-21 days, and gurantees money back in over a month. All it took was one click to take my money. Amazon needs to restructure its marketplace practices. Requirements of shipping and tracking info should be implemented to better serve and protect comsumers. One month of waiting is absurd and time consuming, to file a A-Z claim.... Read more

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I have made an order with amazon.com on January 7th. Its now feb.....no product. I have never seen shipping estimates of 1-21 days, and gurantees money back in over a month. All it took was one click to take my money. Amazon needs to restructure its marketplace practices. Requirements of shipping and tracking info should be implemented to better serve and protect comsumers. One month of waiting is absurd and time consuming, to file a A-Z claim.... Read more

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I have ordered a ps3 Jan 7th 08!! I was emailed order was shipped on Jan 9th 08. Its now Jan 27 08, no product!! Amazon C. service states because I have purchased from the marketplace I have to wait till Feb 1st 08 for filing a claim. All I want to know is, Why have a shipment date, yet no type of proof of shipment has been surfaced to me. I have emailed 18 times, and no replies from this seller. C. Service states they can't help me until... Read more

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Amazon send me an email to inform me that they have closed my account due to a violation to their company policy. I responded the email, requesting an investigation on WHAT policy did I violate ? NO ONE fm Alliance responded to me or ANY ONE fm the Customer Service will help me resolve this. Amazon disrespect seller and they do NOT care or even to admit that they may make a mistake on my account. At least explain what is going on. But Amazon... Read more

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