Stahlstown, Pennsylvania

Update by user Jul 12, 2016

I don't like that I was liked to so they would make a sale, I was told when purchased the warranty was a year , THAT IS THE ONLY REASON I PURCHASED, I WOULD HAVE NEVER PURCHASED AN ELECTRONIC ITEM SUCH AS A TABLET IF THE WARRANTY WAS ANYTHING LESS THAN A YEAR , and then I purchase it and a few months later of course it breaks with no abuse and then when its time to warranty my item their story all of a sudden is no you only have 3 months, BUT THEN after that chat with customer service HE SENDS ME A EMAIL SAYING SORRY YOUR ITEM IS OUTSIDE OF ITS 1YEAR WARRANTY RANGE. I message back in about that and customer service tells me oh that was a mistake, WELL HOW MANY MISTAKES IS AMAZON GOING TO MAKE THAT I HAVE TO PAY FOR ?

Update by user Jul 11, 2016


Original review posted by user Jul 11, 2016

i purchased a Simplehuman butterfly lid step trashcan for $120+ ,I bought when we was renovating our kitchen to have it when we was done. so i had the can sitting around for almost a month before i ever opened the item.

when i did open it there was 2 huge dents on the sides and the main thing is the lids were pinched together and don't want to function and paint is scuffed off and the inside of the can has gouges in it from the lids being pinched it. You can tell the can is brand new and i have pictures of it still sealed in the factory plastic and it still has the tags on it and the stickers so you can tell its brand new, i also have the brand new garbage bags and manuals ect in the can, clearly never used and I ALSO EVEN REGISTERED THE CAN ON SIMPLEHUMANS WEBISTE WHEN I BOUGHT IT , YES I REGISTERED IT . When i opened and discovered the damage i took the item back to the store i bought it from and they told me it was past their return date and was a factory warranty issue .

i message simplehuman for an exchange and tell them my situation with the store and they tell me its not their problem that i need to handle it with the store and i explain even so that i bought it from a store it is the store SELLING SIMPLEHUMAN ITEMS FOR SIMPLEHUMAN they are still REPRESENTING SIMPLEHUMAN .

Either way they kept saying they aren't reliable , and because i bought it at a store they aren't reliable , and then it changed to they needed to know the store i bought it from, then after they confirmed that they wanted a order number i gave them my receipt and still no info on how to exchange , i will be filing with the BBB TODAY !

I didn't like: I was lied to.

Review #880374 is a subjective opinion of a user.

Product or Service Quality
Delivery Service
Additional Fees
Billing Practices
Turnaround Time
Advertised vs Delivered
Privacy and Data Security
Exchange, Refund and Cancellation Policy
Price Affordability
Diversity of Products or Services
Customer service
Discounts and Special Offers
PRODUCT OR SERVICE Simplehuman Trash Can
Preferred solution Not specified

Had an Experience with Amazon?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Amazon - Amaozn holding my money for more than 100 days! Having the same issue, THEN DO THIS!!! Amazon "Amazon as a money transmitter and Amazon’s payment services is governed by each State's Money Services Act. I have been selling on Amazon marketplace for the last 8 month as..." Read more Amazon seller DS18 Amazon "My complaint is not with amazon directly, but a seller of amazon that was really shady and dishonest. When i tried to voice my opinion, amazon would not post my..." Read more Very disappointed in Amazon - service going downhill FAST Amazon "To anyone who has not yet signed up for or been pushed into Amazon Prime by Amazon itself, DON'T DO IT! Delivery is unreliable - over the last month more..." Read more Amazon's Unethical Practices Amazon "Amazon Gift Card for $75 was lost and even with purchase receipt and authorization receipt, Amazon refused to compensate. Retailer won't reimburse either and advises to contact Amazon. Vicious cycle!..." Read more Hoverkicks - Very disgusted Hoverkicks "Paid $150 for these for my son's birthday yesterday and the orange light doesn't work. I ordered these in May, and I'm aware the return policy is only good for..." Read more Lulu Hypermarket - Didn't expect this!! Lulu Hypermarket "We are regular customers of Lulu hypermarket. Yesterday when we went shopping there was good offers and discounts related to eid festival, and we came across these berry section and..." Read more Resume Now - They Stoled money from my bank account also Resume Now "They first charged me $1.95 for 1 time use for resume builder and i told them i do not want to be a member and they charged me 2 more..." Read more Harley Davidson - Treated like i have Leprosy Harley Davidson "oregon city oregon went down to harley here today was told they dont service anything under a 1999 i wanted 2 rims mounted on new tires and a sprocket. told..." Read more