I ordered a bunch of furniture and all came in different times. Two of the small furniture had paint stains and chipped.
When I received the last dresser, the box had only three tapes. It was a huge box, probably 4 feet and had very metal. All the staples were opened, It had only one piece of tape protecting the box. The whole product was wrapped in paper.
Only Paper!!! No styrofoam, plywood or any sort of safety measures were used to protect the product. Not only that, the product was not even anything that I had ordered. I understood during thanksgiving, shipments get dropped in wrong addresses, but this was not the only case.
The fact, the product was not properly wrapped and closed, The person who dropped the product even threw the snow shovel away from the door in anger.
I found it unprofessional and disrespectful. Disappointed!!
Preferred solution: Apology.
Location: Essex Junction, Vermont
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