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We finally received the merchandise, but was damaged when it arrived. I do have pictures of the damage.

Here is the deal with the bed frame. You have to take it out of the box and it was super easy to assemble; however, once we got it up one of the corners was damaged/broken. It is on the edge where the bed where the frame folds. It appears that the box might have been hit hard and broke the actual wood part of the frame.

It took us so long to get the bed frame as the delivery date kept changing. What can we do about this as there is a 3 year warranty, but probably will not be honored if we received it damaged. Please advise.

Thank you so much!! Kendel DeBlieck

Preferred solution: Let the company propose a solution.

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