I bought 2 gift cards and sent them electronically to my family's email. when they went to redeem them, it said they had already been redeemed.
apparently amazon let a random email (not my family's email) redeem them. I called three times and spoke with them and chatted online twice and in the end they said "take it up with your bank. there is nothing we can do." I have been a customer for years... no longer!
One of their "nice" representatives said that this random email had bought a lot of stuff with gift cards... which makes me assume that this happen a lot. If a company knows this is happening and they have the address to where all of the stuff is shipped.. why can't they handle it?
Why do I need to be bothered to take this issue up with my bank?
I didn't get hacked... THEY DID.
Product or Service Mentioned: Amazon Gift Card.
Reason of review: Order processing issue.