Amazon Reviews and Complaints
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34
ISSUES RESOLVED
2.4K
TOTAL REVIEWS
$3.2M
CLAIMED LOSSES
$3.9K
AVG LOSS
300K
PAGE VIEWS
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Cons
- Poor customer service
- Customer service
- No manager follow up
Pros
- Product selection
- Ease of checkout
- Most of their products
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(244 of 2390 reviews match)
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Amazon review in Holly Ridge, North Carolina: Rebill after item received
Laptop purchased December 2018, returned within 3 days, never used. Issued a refund, within 10 days. Four months later Amazon rebills the credit card, saying they never received item back. Now, the mailing receipt is expired, they claim it is invalid...refuse to refund the the $349.99. Now, interest for item for 9 months and Capital One is involved. They do nothing, except side with Amazon....won't be paying the balance of credit card. Sue me, Cap. One I wish they would.
Review
Reason of review
Problems with payment
Amazon is now consistently late with shipping; some orders marked "delivered" just disappear; Prime is a joke; customer service is a vain attempt to understamd someone who also does not understand ME; and prices are no longer the best..l have been a customer for 14...
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Review
Pros
- Ease of checkout
- Way i was treated by cs prior to this incident
Cons
- Delivery time
- Brush off customer and take no responsibility for their service
- Inconsistent policies and promises
Reason of review
Damaged or defective
Ordered items two consecutive days, both orders offered 'guaranteed delivery' the following days. For both shipments, at 8:00 pm, I received an email stating that the items were delayed. So the items ordered on Friday with guaranteed delivery of Saturday, arrive on...
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1 comment
If your acknowledgements show your order shipping via UPS or USPS there is a pretty good chance you will get them on time. Seem like their big problem is when they handle the delivery themselves. They seem to loose a lot more orders than they should.
Review
Reason of review
Problem with delivery
I contacted Amazon Prime, about an item, that I ordered last Friday, and it was supposed to arrive today (Monday). According, to the tracking, it hadn't even been shipped yet. I went through eight, different representatives, in foreign countries, who refused to let me...
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3 comments
Why are people calling for customer service? I see complaint after complaint about the cs when calling in.
I do it online via e-mail and have a response in less than 24 hours with complaint resolved every time. Get with the computer program folks.
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Review
Service
Amazon Shipping Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I Ordered 2 Toshiba Hard Disks (MK5056GSY - 500GB 7200RPM 16MByte Cache) , While I Received (1 Toshiba 1TB MQ01ABD100 + 1 Fujitsu 320GB MHZ2320BH, Both 5400RPM 8MByte Cache). Problem Is Items Being Shipped To Virtual Address In Germany Provided By Freight Forwarder...
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Review
Service
Amazon Customer Care
Pros
- Diversity of products
Cons
- Deprive me right to return wrong items against refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$160
Preferred solution
Full refund
Tags
My Amazon account was hacked for several purchases totaling over $1000 worth of Kyle cosmetics. I refused payment for these charges through my credit card and had my card number changed. In turn Amazon had placed a hold on my account pending an "investigation", but...
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1 comment
All, and I repeat ALL large corporations now have terrible customer service. Amazon is a giant and usually, things go well with them, even though they seem to rely on the USPS for deliveries and ignore it's unreliability.
They may or may not eventually get back to you.
Good luck. Find another online retailer to shop with.
Review
Product
Amazon Account
Reason of review
Poor customer service
Loss
$500
Preferred solution
Unfreeze my account and generously prorate my Prime membership
it was part for my lawnmower that I rushed delivery. grass is now going 3 weeks not being cut. I can't talk to anyone, just have to send back wrong part and have no idea ho to get ne part without ordering again with no idea whether credited for first or not. can people...
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1 comment
Hi, I do not know which country you are using Amazon under but the site you use should have same as the UK one. Search for the About Exchanges & Replacements and it tells you what you need to know about replacements
Review
Pros
- Price and availabilty
Cons
- No one to contact for help
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Deliver product or service ordered
Amazon review: DON'T EXPECT ON TIME DELIVERY
I ordered a chaise lounge with a guaranteed delivery date of Mon Aug 19th. It didn't show up - maybe it will show by FRI . So now I have to take TWO DAYS OFF OF WORK TO WAIT FOR IT WITH NO PAY! I took Monday off and sat at home waiting until 8 pm - because it was guaranteed to be there. Amazon's response was to tell ME TO CALL THE CARRIER and OOPS SORRY. This is the third order in 30 days that they have screwed me over on.
Review
Pros
- Wide selection
Cons
- Treats their prime members like dirt
- Does not care about missed delivery and inconveniencing customer
- Ignores complaints
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Price reduction
Tags
Amazon review: Possible Deception
I ordered 4 RIDDEX Electronic Pest Repellers that plugs into walls. Paid for RIDDEX brand. I received 4 electronic repellers but they were not RIDDEX. They sent a brand made in China called NOASTORE. The packing slip statedd just like RIDDEX as seen on TV. I do not like Amazon swapping brand name products for one I did not ordered. If I ordered and paid price for RIDDEX brand, then I should have received what I ordered.
Review
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution
Beware of what you buy on Amazon, Their quality control is weak
My rejected Amazon review is below for Allegro coffee I ordered that was supposed to be decaf, was not decaf, but had a paper label saying it was. Amazon said the review fails to meet their review criteria. Beware of this coffee I ordered decaf french roast and the product arrived with a paper sticker that said it was decaf french roast, but the pouch stated the contents were breakfast blend and no markings for decaf. When I opened it and saw and smelled the coffee. I knew it was not french roast as it was a light blend. Thus, they sent me coffee with caffeine disguised as decaf. This is a big deal if your on decaf for medical reasons.
Review
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I have received shipment from Amazon via USPS. I have also experienced delayed shipment without prior notice or $25 gift card.
One time, I was suppose to receive another package from Amazon. It stated that it was delivered but it was not there. I looked everywhere that it could be placed, but it was not there. I contacted Amazon via the web chat function they have.
The customer service was rude and unwilling to help.
They kept passing me around to different agents, claiming they can't help. Eventually, I call the customer service help line and they helped me resolved my problem.