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Resolved

Resolved: Amazon - Phone techinical support service sucks

1.5
Details
Hello I will never buy another prouduct from amazon ever again after the *** I went through trying to get my fire tablet working I restored it back to factory settings the thing locked up and put me on the  email address and password page I have my email ID but I did not have my password so I clicked on forgot password and the *** thing froze again It would not let me do anything it said contact amazon support so I called amazon and and told the person what happened so she put me on hold after about 10 minutes the she comes back on the phone and asked me for my email account information so I gave my info to the dummy and she said go online to your email and get the message they sent me I told dummy that I do not have a computer I have this tablet but I do not have access to a computer all I got was 30 seconds of nothing then she came back down to earth so she said she would transfer me to another dummy so on comes the music again I was on hold for another 10 minutes the next dummy gets on the line and said the exact thing to me the first numskull did Im Being Nice Here so this S&*%$ went on at least five more times oh I also was hung up on three times Im telling every one I know to never buy an amazon product ever if they have one to smash it into a million pieces and throw it away
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Review
#850077 Review #850077 is a subjective opinion of poster.
Cons
  • Phone tech support
  • Garbage products they sell
Reason of review
Poor customer service
Resolved
1.0
Details
Amazon - ANGRY RIPPED OFF SENIOR CITIZEN
Amazon - ANGRY RIPPED OFF SENIOR CITIZEN
TO ROCKMOUNTAIN BOOKS AND AMAZON AS A SENIOR CITIZEN ON VERY LIMITED INCOME FROM NOW ON ALL OF MY CORRESPONSE WILL BE THROUGH THE AMAZON SITE. I TRIED TO SETTLE THIS DISPUTE WITH YOU ABOUT YOU SENDING ME THE WRONG ITEM/BOOK AND YOU ARE NOT LISTENING. I DON'T THINK THAT...
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5 comments
Jus2Ibony
#1125973

No it is not. The one that my priest has is a different book. Any way I paid the postage and sent it back. On the back of the book when it was brand new listed $9.95--they ...

Review
#800789 Review #800789 is a subjective opinion of poster.
Cons
  • Very unethical and nonprofessional
Reason of review
Wrong book
Loss
$2599
Preferred solution
Full refund
Resolved
I am on the 30 day trial for Amazon Prime, and THE 1st order I made is already two days late. I was supposed to get 2 day shipping for free. It was shipped by the seller on the 4th. Amazon says I won't get it till the 9th. WTF! Good thing I did not purchase Prime at...
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2 comments
Anonymous
#1109058

There is a support # and you can get it from Amazon.com. It does take a little clicking around to find it (you have to be signed in). I know this because I've called it twice ...

Review
#785951 Review #785951 is a subjective opinion of poster.
Reason of review
Problem with delivery
Resolved

Resolved: Amazon in Fort Lauderdale, Florida - Great Company That Now Has Become Awful

4.0
Details
Addendum to my 1 st letter to Mr. Raghavender- I have researched the promotional balance- of $34.75 all over Amazon. I have discovered that there is no record of this amount-and this would account for the lack of Amazon being able to apply this -my balance due to me-to any product I purchase-regardless of whatever manner you stated- state-or will state in the future. I did discover I do have a promotional balance-see attached: As you can see I am owed $26.00 in the Amazon MP3 Category- $25.00 in the Amazon Video Category- $25.00 in the Kindle Editions Category. Total = $76.00. All this when I was never able to view any prime videos in 2015- never bought any music- nor bought any kindle books. I gather-this must be a ploy- as to entice me to spend additional monies -then and only then will I ever see the $76.00 refer below in black and white- only if I spend money to buy other Prime video/music/kindle products. Kind of a coercion process- I suspect. Again- the $35.75 owed- appears nowhere- so how can it be applied- since no one knows of it's existence besides you and I- and remember I have your e-mail that validates this amount. I did not pull it out of hat. I am forwarding this all for your review- and assessment. My impression is that there is something terribly wrong here- and should be addressed. Since you are the Assistant of Mr. Bezo- you probably are the person to do so. Unless you prefer I forward all the above - in the form of a Presidential Complaint- and notify others- which I rather not do-in lieu I am sure this is a computer glitch-and an obvious over site by your Organization. I have now spent an enormous amount of time- reading all your correspondence about policy of Amazon- the products that change- and that it would automatically be applied at the appropriate time. Well Sir- since no one knows of this besides you and I- I can't see it ever being applied to anything-and the fact that $76.00 is owed me in the Prime area- you may want to reconsider your 1 month extension of Prime services-not that I really need it-since if I buy something it shall always be over $35.00 and the shipping shall always be free. I suggest you review your position on this matter- and come up with something equitable-otherwise-I shall contact the FCC- and other Government Agencies-and consult an Attorney about this matter-and the manner your firm does business. Govern yourself accordingly
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Review
#764894 Review #764894 is a subjective opinion of poster.
Pros
  • Customer service
Cons
  • Horrible customer service
  • Promises- failure to execute
  • Corporate office executives do not speak to their customers
Reason of review
Poor customer service
Preferred solution
Full refund
Resolved
1.0
Details
LaserShip said they said they delivered, I never received item. Even after 3 calls and assurances from customer service....Thank you useless Amazon Prime for ruining my xmas surprise for my 5-year-old. And of course Amazon provides no way to contact them if this...
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2 comments
bobs2015
#1084812

Stop with the "class action" nonsense. This must be the new "thing." If you were wise, you charged the item with a credit card. Dispute the charge.

Review
#759458 Review #759458 is a subjective opinion of poster.
Cons
  • False amazon prime claims and lasership
  • Lasership
Reason of review
Problem with delivery
Loss
$37
Preferred solution
Full refund
Resolved
Currently I am modifying my method of payment from credit /debit card to Amazon gift card as a method of payment for Amazon online shopping. For some reason Amazon's Customer Service has not made this change. My purchase of a Samsung remote control unit on 8/28/15 has...
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Review
#691547 Review #691547 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved
2.7
Details
"Amazon 3rd party seller bigfish1980 is based in China and sells several products on Amazon. I don't know the quality of all the items sold by bigfish1980, but the stainless door sill protectors I purchased for a 2015 Honda Accord Sedan are garbage. The 3M tape strips...
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Review
#687593 Review #687593 is a subjective opinion of poster.
Cons
  • Received defective product
Reason of review
Damaged or defective
Loss
$28
Preferred solution
Full refund
Tags
  • amazon Seller Feedback
Resolved
I usually love Amazon, but recently I ordered a product online and that changed my entire view about them. product never arrived from amazon seller! I will never order from Amazon again, next time I will go with ebay! I usually love Amazon, but recently I ordered a...
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1 comment
Anonymous
#928067

You should contact Amazon... They generally refund quickly for orders that were never received.

Review
#576800 Review #576800 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Full refund
Resolved
I rented a textbook from apex_media through amazon. The book was fine, but when I returned it (on time), I was charged full price for the book because it had "binding damage". This concerned me, because I didn't damage the book (and I went overboard in packaging it...
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4 comments
Anonymous
#1609908

Possible way to resolve Amazon Rental claims of damage... First I got the following email: Dear ..., Thank you for returning your rental. We were not able to accept your retur...

Review
#533401 Review #533401 is a subjective opinion of poster.
Reason of review
Textbook scam
Loss
$332
Preferred solution
Full refund
Tags
  • Renting
  • illegal
Resolved
I ordered an office chair through the merchant. The merchant sent an email that the product was shipped.I received confirmation of shipment via email through Amazon.com. On the late afternoon, on the very last day of the estimated delivery period, I received an email...
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Review
#395113 Review #395113 is a subjective opinion of poster.
Loss
$292