Amazon
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I am trying to lose weight and my sister bought one of these and she love I would recommend this to family and friendss it and it has everything on it that I need..
I received a card in the mail asking for a review of the Fit watch. I sent the order number, a screenshot, and did a review, but I did not receive a $16 gift card.
- No pros
- No cons
Preferred solution: Deliver product or service ordered
User's recommendation: I would recommend this to family and friends
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
White Plains, Maryland
Long, long process. Had to call several times. Was misinformed about reimbursement on shipment.
Had to call several times before I could get my refund. Was misinformed about reimbursement for shipment.
Was told several times that I would get reimbursed by an agent in the end I was not.
If I knew I wasn't going to get reimbursed I would have opened the package and try to make it smaller, so the shipping would've been more affordable. Have prime membership can and couldn't see what the company actually paid for shipping because it says zero, but I paid over $100 to return the package.
User's recommendation: no, I would not. In fact, as soon as this credit is used up, I’m gonna scale back on using Amazon.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Where did my money goCant find order
I ordered an Oculus charging station for my grandson. It was supposed to be delivered on December 10th.
They said my payment was declined, so I fixed it. It is supposed to be here on the 13th, yet they are still telling me the payment was declined. However, I have my receipt that shows it was completed. I was told I would get a full refund, but now they said I would not be getting my refund.
I paid $31.28 and I want either my money back or the product I ordered. It's a present for my grandson.
I'm really upset and angry. It's not right what they did.
- Ive never had issues with them
- Not standing by what was promised
Preferred solution: Full refund
User's recommendation: Be vigilant with your orders
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vila Velha, Amapa
Refound my order
I have made a purchase with amazon.
#112-659****-105****. It was more than usd 1200.
The order was canceled by you!
I have received an email with this info only.
Attached 2 files with the emails. Amazon told me that somebody will call in 10 minutes. It was 12 days ago, and nobody calls from your side.
Im at the airport in Orlando,flyin the way back to my country, so there is no more time to receive the goods.
Ive received until a refund of 200,00 and 117,00 only. When are you going to refund the balance?
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Verified Reviewer |
Houston, Texas
Unlock my account
I can't log into my account; it has been locked. I changed my payment methods, then they locked my account.
However, I have even bought something. I've made all payments on the account.
- 153
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Bay Minette, Alabama
Always a bad shopping experience
I already called the company and I got absolutely nowhere with them. I was on the phone with them for over an hour, talked to several agents who were unhelpful bc I am hearing impaired and I had to keep asking them to repeat things.
I was hung up on 4 times. Please if you don't speak English very well why in God's name are you a C's agent?
After bringing the box in, I noticed it was damaged both on the side and bottom so I wanted to see what the contents looked like. OMG, I wish I hadn't bc there was absolutely no packing material in my the box and the pop tarts were completely smashed bc they were on the bottom along with my licorice On top of them was cereal, a box of 24 pouches of applesauce, 6 cans of chunky soup and a gallon bottle of juice. It looked like everything had just been thrown in the box. Everything was damaged in some way.
Pop Tarts were completely smashed, cereal boxes crushed, licorice mashed, ECT. I called Amazon and spoke to someone called Oscar who told me I would get a refund. 5 days later I still haven't gotten it so I called them and 4 times they hung in up on me. I even sent them pictures of some of the items and the outside box.
That wasn't good enough. The ones I spoke with wanted pictures of every single item and more pictures of the box. I don't keep boxes bc I have limited space so they get broken down and taken to the dumpster. I was shuffled from agent to agent with no success.
They were not going to refund my money despite the fact that I have a confirmation email to the contrary. So I don't know what to do now.
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Verified Reviewer |
Port Angeles, Washington
Resolved: Damaged package
Company fixed the issue and I have been provided with apology. I was given a full refund.
Then I reordered. But of course I didn’t get when I needed it!!!
Post office delivered my package damaged and liquid empty. P.O.
Said I had to notify Amazon with my problem. What are you going to do as I have already paid for it!!
User's recommendation: Not good!!!
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Verified Reviewer
Lied to by representative
I received this email, but no refund. After multiple calls, I'm being told it was misinformation/false promise. How is that okay? Why would one agent say something's done when it isn't and once pointed out, why is it that the supervisors don't care to do anything about it?
Hello,
Greetings from Amazon!
I have initiated a refund of $50 as a token of apology.
It will reflect within 5 to 7 business days in your original payment method.
Also, thanks for letting us know about this. We're going to look into it to prevent this from happening again.
I hope I was able to provide the best customer experience and understand you properly.
May you have a wonderful day ahead and always stay safe.
Best regards,
SAM
Thank you.
Amazon.com
- Fast shipping
- Service
Preferred solution: Apology
User's recommendation: If your order doesnt appear dont expect them to care. Expect to be called a liar, get told the police report isnt valid then once they finally call and validate it, sorry we cant do anything about the inconvenience
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Verified Reviewer
A Amazon employee leave packages outside the office and some can stealing
Please My name is Yolanda Mojica the Prime Amazon employee leave package outside the office building in here coming persons that not live in here some ones can stolen those packages please this apts is in Flanders street Westborough Ma Ellington Metro West Tomorrow office will be open your employees please need pick those packages please. Is coming holiday . Happy Thanksgiving to owners and employees
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Verified Reviewer |
Manaus, Amazonas
Undeliverable item
1~21~25 finally spoke to someone a couple of days ago that knows how to make things happen hopefully. She said after reviewing all of the chat/correspondence she was going to recommend a full refund!
An in 5 to 7 business days my checking account should reflect reimbursement! So, we'll see♂️
I placed an order on December 27th for 5 items, and received 4 fairly quickly. I stopped the delivery of the 5th item on January 10th, 2025, after it supposedly sat for 4 days at the post office.
The post office was closed for 2 of those days due to holidays, yet according to the tracking number, it was out for delivery. Now, bear in mind, I never received this package that was marked undeliverable.
According to Amazon's policy, my refund may be subject to partial payment due to damage, which I had nothing to do with. This constitutes very bad business practices!
- Hard to find items reasonable priced
- Multibilliondollarcorp
Preferred solution: Full refund
User's recommendation: Only if the item can't be found anywhere else!!!
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Verified Reviewer
Resolved: Damaged item
Company fixed the issue and I have been provided with product replacement.
My first call when the rep couldnt help me and I asked for a supervisor he hung up on me. I am a very good customer as can be seen by my history.
I was absolutely furious after being held on hold for over 30 minutes. I called back and spoke to Vaishnavi. She very quickly pleasantly and efficiently took care of my issue. She was wonderful and should be commended.
Im sorry I didnt get the first reps name. He should be fired
- Excellent quality
- Terrible costumer service
Preferred solution: Replacement for damaged item
User's recommendation: All reps should be properly educated and ready and willing to help customers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
They need to come and pick up one of their products
Not too good they haven't responded to my letters.
I just received one of your products an hour ago and when I opened the box it looked like it fell out of a plane and it's very heavy so I need and I'm an older fell and I need them to come back and pick it up if they want it back I give you guys so much business between my wife and I we appreciate this taking care of ASAP thank you Michael Maria
Preferred solution: I would like them to pick up the product that was damaged and replaced it with a new one.
User's recommendation: Good luck
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fraudulent advertising
I ordered a pallet of opened items returned to Amazon. I received a single item - earbuds that look like Apple but do not indicate this on the packaging.
One item does not constitute a pallet! I want my money back but reaching them is sketchy at best.
Finally, from the Facebook ad, I was led to believe that I would be dealing with Amazon Outlet. Nope!
- Fraudulent
Preferred solution: Full refund
User's recommendation: STAY AWAY!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grand Prairie, Texas
It been 2 months that I returned a table top and I have talked to several representatives that said my refund should take 5 to 7 days to receive. Two months later, I still haven’t received my refund.
Not good and very upset that I still haven't received my refund after two months. I don't know what's going on and have spent a lot of money with Amazon.
- Usually good
- Not this time
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Vaughan, Ontario
Undelivered item
I ordered a toy for Christmas in November 26 and it has not been delivered. I have sent many emails with no response.
Please take care of this issue.
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just dial to amazon custom service headquarters at +.I.(602) Eight Two Three- 2008 they will look into this as soon as they receive your reply..
"Always a bad shopping experience" The definition of insanity is attempted the same thing over and over, hoping for a different outcome. If you don't like your generic tarts crushed again, shop elsewhere.
My way-- A success because I managed to get the entire amount of the order refunded. So it might have taken longer, but I achieved my objective and that's what I was after. Moral: The squeaky wheel always gets greased.
You got me lingerie Duane
just report to amazon headquarters (858) Six Four Four 2499 they will look into this as soon as they receive your reply
you are in good company. FIRSt: Amazon has been turning into a nightmare for the past 2 years.
ever so slowly, boxes 25 x bigger than items being shipped, with little to no packing. things arriving broken. in the past, we were able to cancel on the site, get a refund. the NEW methods Amazon employs is to combine your orders , deliver some of them, and then tell you that you can't cancel, while they are sitting on your cash - NO refund, No ability to CANCEL!
- it's like they just hang on to your money as long as they can --- sickening. not to mention the 9 times I had to Get on a phone support call and spend hours trying to get the items refunded and more importantly CANCELLED! (OTHERWISE: they told me I should wait for the delivery some time in the future --- and then return it for a refund (that takes 5 - 7 days )...
I am so done. have been ordering on Walmart site - might take a few days longer to arrive but hey, it shows up - and if you want to return it, there's a walmart a few miles away --- ridiculous!
I've become Amazon's worst nightmare bc I'm hearing impaired and I take exception to how disabled people are treated not just by Amazon but by every big company. When I get treated like crap and I don't say anything about it, that's like saying that I'm condoning what they do and I'm not okay with it especially after I go through the trouble of sending photographic evidence to back up my statements.
I'm not going to waste my time being politically correct when they hung up on me 4 times especially when I didn't do anything to warrant it. I emailed their corporate office and yesterday I got an answer from them. They say they're going to give me a refund but I've heard that one before from one of their customer service reps. In fact, I have a confirmation email from that same rep saying I was going to get a full refund.
Well, that was more than 5 days ago and no refund. When I called them, that's when all the trouble started. I will wait and see if I actually get the refund but I don't have much faith that I will. What I have started doing is drastically reducing the amount of money I spend on Amazon.
We have a Walmart in town and although it takes longer, they're more likely to accommodate me. It's also easier to return something if I need to. I have to keep my Amazon membership bc I get medical supplies that Walmart doesn't have or is too expensive. My pen needles are 8.98 on Amazon for 100 and locally they are $40.
Big difference. But I'm not shopping there as much as I did.
As a hearing impaired person myself, I'd like to ask why you think the telephone would be your best option ? It is the worst for me. No need to scream in print with the all capital letter format, either.