Amazon Reviews and Complaints
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34
ISSUES RESOLVED
2.3K
TOTAL REVIEWS
$3.2M
CLAIMED LOSSES
$4.1K
AVG LOSS
300K
PAGE VIEWS
What's your story with this company?
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Cons
- Poor customer service
- Customer service
- No manager follow up
Pros
- Product selection
- Ordering online
- Ease of checkout
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- Latest review first
- Most helpful reviews first
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Amazon - My how the mighty has fallen.
I have been a loyal customer of Amazon for over 19 years having bought books back when that is all they sold. Fast forward to today and all of the screwed up orders and delayed deliveries. 4 ORDERS IN A ROW! Needless to say I am not going to be a customer any longer. I have cancelled my prime membership and am taking my business elsewhere. Way to loose a good customer. Keep it up and you'll be out od business fast. 3 orders with incorrect items and one not delivered as promised. I even took the slower shipping option rather than 2 day.
Review
Service
Cons
- Messed up orders with incorrect items in them
Reason of review
4 orders in a row with wrong items or not delivered
Preferred solution
I already cancelled my membership.
Racism from Japan Amazon
The story is so confusing... The truck was supposed to delivery my goods but I wasn't home so they left a note with a phone number that went through to the driver. I called three times and no one answered. SI am American so even though I slowly pronounced each letter with a "d as in dog" or desu (Japanese word), it took him over 30 minutes and we had still not gotten to the end of the e-mail address. He pretended that he could not understand my accent, but because I direct both theater and film in Japanese, it occurred to me that he was just being racist. There is no one to complain to. Amazon does not want to hear it or know about it.
Review
Service
Pros
- Wtf
Cons
- Censorship of poor review
- Way they treat customers
- Return policies
Reason of review
Poor customer service
Preferred solution
I cancelled the order and now want money back, but rudeness and racism are unacceptable.
I haven’t been able to access amazon video and I paid a year. When contacted customer service through chat, they sent me through several people. One in particular had me de register my device knowing that you cannot register it again until the app opens and Shalini...
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Review
Service
Reason of review
Poor customer service
Preferred solution
Fix the problem and give me access and a credit to my account
Tags
What kind of crap is this? I have written reviews on Amazon and other sites without any trouble. Now it seems these uber-successful companies such as Amazon and Facebook have taken it upon themselves to be in charge of how we say things. You get no warning, no chance...
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Review
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution
Tags
Amazon - Texting and calling me plus popupd
I get texts everyday from idiots for free amazon crap.im on the do not call list but these *** text everyday. Im on the donot call list for a reason. I dont want to be bothered. All the free *** aint free evev ic it is I DONT WANT IT.
Review
Service
Reason of review
Texting me every day im on the do not call list
Loss
$11
Preferred solution
Stop contacting me
I've been an Amazon customer since 2006 and last year they banned me for no apparent reason. I was so incensed that I called their customer service and asked for the reason and for them to review my account, the CSR only said I violated community guidelines but won't...
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Review
Pros
- Fast delivery
Cons
- Banning indiscriminately for no reason
- Entire horrible customer experience
- Poor service listening skills
Reason of review
Banning
Preferred solution
Review from Amazon on procedures from banning
Tags
Amazon in Hollywood, Florida - Driver continues to make mistakes
I have my items shipped with Amazon many many times over this past yr but my items have gone to the wrong address several times. Amazon customer service is very nice about it and will replace the item if I can find it in one of my searches up and down the street but that doesn't excuse the carelessness of the driver. I have my house numbers posted in two different places on the front of my home.
Review
Service
Reason of review
Problem with delivery
Amazon - TRYING TO GET EVERYONE ON PRIME
I ORDER AT WALMART ALL THE TIME..GET MY ORDERS WITH FREE SHIPPING IN AROUND 2 DAYS..I PLACED AND ORDER ON AMAZON AND TO GET FREE SHIPPING WITHOUT JOINING THEIR PRIME , IT HAS BEEN 7 DAYS TODAY AND ORDER HAS NOT EVEN BEEN SHIPPED YET..I AM A SENIOR AND HAVE NO NEED FOR PRIME..I THINK AMAZON DOING THIS ARM TWISTING TO MAKE YOU JOIN PRIME IS WRONG !! I WILL GO BACK TO WALMART FOR ONLINE ORDERING !
Review
Service
Pros
- Good variety of products
Cons
- Poor delivery service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
Amazon - Disappointed/ not honouring price reduction
So upset about amazon.ca not honouring a price reduction three days after purchase and told me to pack up a heavy large printer to return and all that entails to correct the price. It was 50 dollars adjustment. I spend thousands. I’m so tempted to shop. I think I will Shop locally for now.
Review
Product
Pros
- Amazon prime prime service
- Very dissatisfied
Reason of review
Pricing issue
Loss
$50
Preferred solution
Refund 50 or cost of price reduction
Tags
Resolved
Update by user Oct 08
Amazon could not offer a refund of the restocking fee, but they refunded my entire Prime payment for the year, but left Prime active. This was a very good solution and I am very pleased.
I feel that Amazon appreciates me as a customer. I am very thankful to Pissed...
Review
Product
Pros
- Speedy delivery
Cons
- Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$90
Preferred solution
Full refund
Tags
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