Amazon
Reviews and Complaints
Amazon Collective Complaints
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Verified ReviewerReturn issue
I had returned the amber fog lights using the box that I had bought the white fog light in. Now I'm being told that I have not returned the amber fog lights. Apparently, no one checked to see what was returned in the box.
- I like amazon and the ease of shopping
- Quality control
Preferred solution: Credit for the returned item.
User's recommendation: Check what’s inside the box first
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I want to unlock my fire tablet
Ok, my device serial number is GN434J0232930C7C. I haven't been able to register my Amazon tablet, and I just now got the notification that it might have been reported as stolen, but I'm pretty sure the device was purchased from a third-party seller.
However, I don't have the seller's contact info. Is there a way for y'all to help me register?
- Got good stuff on there
- Expensive
Preferred solution: a way to register my amazon tablet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Empty package got out of mailbox why not signed for as I called an specifically asked for my items to be signed for changed it and everything on the app so I can’t understand why this keeps happening
The company could most make sure that packages are packaged right and not to be freaking open when you unlock the box in my mailbox to get it on top of that the incident we previously had I I told you guys I wanted my things signed for and that yet has to be done obviously I will be calling to talk to someone in customer serivice but hire up this is unbelievable truly I want to know who delivered this ps5 red controller was supposed to be
User's recommendation: Do. Or order from them I order sooner 200$ to Christmas had no one sign for the items nothing got stolen ofc thank GOD they fixed that issue it seems with them is always something goes wrong and to behinestbjhjad a feeling and called to try and cancel this is bs fr
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery driver hit my mailbox and drove away.
Came out to get my mail and my mailbox was bent back in a 45 degree angle.
I looked at my front porch and saw an Amazon package. Most Amazon drivers back into my driveway and one hit my mailbox.
Preferred solution: Apology
User's recommendation: Look out for Amazon drivers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken item, water jar I would like a replacement
Damaged item received today on my order the water jar for the refrigerator was cracked. I would like a replacement.
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Verified Reviewer |Resolved: To complain about quality of items
Products are getting bad. Quality is not there
This is the fourth thing I have gotten that has been damaged. I like Prime Video and that's the only reason I am using Amazon.
- Timely
- Quality of product
Preferred solution: Full refund
User's recommendation: Beware of quality of products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Somebody stole my package
Company fixed the issue and I have been provided with full refund. The snowblower was delivered but when I got home it was gone. I just want my money back.
I just want my money back to feed my kids. We really need some food, and they really need food. I need gas to take them back and forth to school.
Preferred solution: Full refund
User's recommendation: It’s ok
I just needed clarification if I was billed for the resent bedding. CS was reassuring I did not get billed nor need to return something I never received.
I never received an item. It was not in the 27 lb box.
I have photos. You sent me another one but want me to return one for credit?
Preferred solution: It’s been resolved by CS
User's recommendation: Awesome CS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Yard damage to delivery driver
Company fixed the issue and I have been provided with settlement agreement. Reimbursement for damaged property. Direct contact.
Satisfied with response and follow up. If the driver is truly banned from my property as promised, I will be very satisfied.
Driver turned around in rain soaked grass yard instead of ample parking pad that is obviously for that purpose. He was verbally instructed not to do this and deliberately repeated the turn around the next day causing numerous ruts in the yard. All on security camera.
User's recommendation: Watch out for irresponsible, incompetent drivers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Damaged liquid soap unable to return vendor terminated by amazon
2-gallon containers of liquid soap punctured in transit, leaking. The shipper put in a plastic *** which also leaked.
Amazon states the vendor was discontinued. How do I get a refund?
- Conveinent and quick 99 percent of the time
- Delivery
Preferred solution: Full refund
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Open box
Company fixed the issue and I have been provided with full refund. Full refund.
Box came opened and torn. One tablet coating was punctured as well. I will not give my animals anything that has been tampered with.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCareless delivery
Two orders shipped together were delivered yesterday at a secure location which was not the case. The driver dropped the package on the side of the main highway instead of delivering to my house.
By the time I saw the notice of delivery and went to retrieve said package it was gone. On the side of the road is not a secure location by any means! Because of an irresponsible delivery,I have lost my shipment.
How do I get replacements? If you can access the photo of the do-called secure location you will plainly see it lying on the ground by the highway.
- Fast delivery and ease of shopping
- Unsatisfactory delivery causing lost items
Preferred solution: Deliver product or service ordered
User's recommendation: Be specific where you want your package delivered.
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Verified Reviewer |Very disappointed and package not on time at all
I was disappointed when I never received my package that was delivered Dec 8th, and it wasn't in the mailbox or key box either. I need to know where my late, late, late, really late package is that I never received in my mailbox.
I need to track my package, please. I am not happy and disappointed with Amazon's bad shipping job again. It sucks because my package never arrived, and I never got my package because all I ever got from you guys was my printing ink; it was the only thing I ever received. I did order more things but only received my printer ink and nothing else.
It's kind of sad when receiving packages online from Amazon for weeks to a couple of months and never receiving your packages. I've only received one package and I am giving up on Amazon until Amazon trucks no longer use the post office anymore.
- Never received my merchandise
Preferred solution: My package
User's recommendation: I never received my really late package that should have been here Dec. 8 not happy
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Verified ReviewerWrong part
Received the wrong part. Now Amazon is saying I can't get a refund.
The part received is way smaller, so it can't be used.
- Large variety
- No good customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Faded pink comforter
Bought the comforter in August 2025. It's pale pink, which has now turned to gray with spots.
It looks terrible and needs to be replaced. I tried to contact Amazon every way possible, but to no avail.
I'm a very frequent customer on Amazon, buying almost everything we need from them. If this doesn't get resolved, I'll have to find an alternative place to shop.
- Easy
- And some good selections
- Fast
- Items that are not what you ordered
- Poor quality on certain things
Preferred solution: Another comforter but a different brand and color.
User's recommendation: Don't purchase this pale, pink comforter. It fades quickly and looks terrible
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It’s probably a different culprit. Not the Amazon delivery person.