Amazon
Reviews and Complaints

In January, I ordered an oversized king California bed set, which I never received due to it being left at an unknown location. Thirteen days ago, Amazon promised a refund, and I still haven't received my refund.

My bank keeps saying Amazon hasn't completed the refund yet.

I have sent photos showing proof. I want my refund now.

I called Amazon on [date] because my order from [merchant] (amount [amount]) arrived with only the box and the item (a watch) missing. The agent attempted verification and asked for the order number, but we were unable to complete locating the order during the call.

I am requesting a replacement or a full refund and written confirmation, including a case/reference ID and the timeline for resolution.

Evidence I have: tracking number [tracking #], photos of the package and packing slip, and the order confirmation email. Please confirm next steps and provide a case ID.

I didn't get my refund, 24.83 for never break 9H+ hardness for iPhone 17 Pro on 20 March. I don't have 24.83 pending in my account.

Ive been a tremendous client Amazon, but its not taking my orders and I wanna know why.

The last couple of weeks Amazon will not take any of my purchases and Ive been using Amazon for at least 15 years and Ive been a tremendous customer and I want to know why Amazon is playing these games with me. Ive always paid and Ive never been late in the payment so Id like to know why Im being treated so terribly.

I get a message via email that my package had been delivered, and so I left a job that I was doing to go and pick up this package. Since I was not too far from my home at the time, I figured that I could go and get it, put it in my place, and head back to work. But when I arrived, it wasn't there, and when I asked for a picture of delivery, Amazon stated that they can't supply me with a picture.

Fire pit for deck item arrived with the glass top shattered. It cost to have it shipped to me .

I am disabled and can not handle shipping the large item back so i wanted to ask if I could just get the glass top replacement instead of refund but they wouldnt give me any option but to pay shipping and send it back.

I dont know what Im going to do. I have a broken item that I was willing to settle for just a replacement part but they dont care that I am unable to handle shipping it back.

The lady was very rude to me. She hung up on me and I asked to speak to her supervisor and she said she was a supervisor and I could not talk to no one else.

Im being a customer for over 10 years with Amazon like many people have and I did not appreciate her rudeness.

My problem was not solved. I spent over $100 on this WebCam and Id like to be contacted by Amazon.

I cant believe I being trying for 4 days to get back my gift card balance then my account get blocked I would love to get back my account please

My package was delivered on the upward steps of our apartment building. I live on the bottom level.

You have to go downstairs to get to my apartment.

When I I got home, the package was no longer on the stairs and sadly whoever took it, didnt leave it at my door. As small as the package was (necklace), it couldve been delivered via USPS.

Purchased the tanning chair through Amazon last summer and it only lasted for 3 months. The side of the chair ripped. I would think that it would last for a few summers..

The supervisor hung up in my face and told me that the money had not come from my account to Amazon, and I have the proof from my bank statement, so my bank resolved the issue, not Amazon, after being called a liar and hung up on.

An open bottle of cologne was sent to me. No box, no cover on the bottle, and a completely wrong item. This is so insecure to use regarding health issues.

I was supposed to get a pair of headlights for my Lexus instead got levels. I got the wrong item they want me to pay 172 dollars for shipping when is not my fault and is against amazon policies.

J'ai pas trouvé mon produit , et je ne pas accès amon compte , depuis la 3sieme Jou démon ordre, le pir c'est que ont m'a fait payé les produits, En disent que le 1avril pour la livréson, mes produits, c'est un livre, et un jeux d'enfants deracine volent