Skip to content
  • Login
Amazon

Amazon
Reviews and Complaints

www.amazon.com
What is your customer experience with Amazon?

Amazon Collective Complaints

Aenea M
Aenea M
Madison, Wisconsin, United States
Collecting Signatures

Unfortunately I can’t get into my account and they don’t have a easy way to retrieve my account

0 supporters

I am experiencing difficulties logging into my Amazon account, and unfortunately, there is no available recovery option. This situation is particularly frustrating as I have pending orders that I am unable to access due to the inability to log in. I kindly request that this issue be resolved as soon as possible. It is highly inconvenient to have to navigate this process repeatedly when accessing Amazon services. I would appreciate it if you could address this matter promptly to prevent me from discontinuing my use of your company. Sincerely Aenea Martino

Show reviews that mention
order customer service account customer service package refund item card phone
Filter review
Sort by
David H Ilc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon - Return issue

I had returned the amber fog lights using the box that I had bought the white fog light in. Now I'm being told that I have not returned the amber fog lights. Apparently, no one checked to see what was returned in the box.

View full review
Pros:
  • I like amazon and the ease of shopping
Cons:
  • Quality control

Preferred solution: Credit for the returned item.

User's recommendation: Check what’s inside the box first

Kiara B Fja

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sangre Grande, Sangre Grande Regional Corporation

I want to unlock my fire tablet

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon - I want to unlock my fire tablet

Ok, my device serial number is GN434J0232930C7C. I haven't been able to register my Amazon tablet, and I just now got the notification that it might have been reported as stolen, but I'm pretty sure the device was purchased from a third-party seller.

However, I don't have the seller's contact info. Is there a way for y'all to help me register?

View full review
Pros:
  • Got good stuff on there
Cons:
  • Expensive

Preferred solution: a way to register my amazon tablet

Brittany G Rpu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Lebanon, Ohio

Empty package got out of mailbox why not signed for as I called an specifically asked for my items to be signed for changed it and everything on the app so I can’t understand why this keeps happening

Amazon - Empty package got out of mailbox why not signed for as I called an specifically...
Amazon - Empty package got out of mailbox why not signed for as I called an... - Image 2
Amazon - Empty package got out of mailbox why not signed for as I called an... - Image 3
Amazon - Empty package got out of mailbox why not signed for as I called an... - Image 4

The company could most make sure that packages are packaged right and not to be freaking open when you unlock the box in my mailbox to get it on top of that the incident we previously had I I told you guys I wanted my things signed for and that yet has to be done obviously I will be calling to talk to someone in customer serivice but hire up this is unbelievable truly I want to know who delivered this ps5 red controller was supposed to be

View full review

User's recommendation: Do. Or order from them I order sooner 200$ to Christmas had no one sign for the items nothing got stolen ofc thank GOD they fixed that issue it seems with them is always something goes wrong and to behinestbjhjad a feeling and called to try and cancel this is bs fr

Featured
Jeff W Miy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delivery driver hit my mailbox and drove away.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon - Delivery driver hit my mailbox and drove away.
Amazon - Delivery driver hit my mailbox and drove away. - Image 2
Amazon - Delivery driver hit my mailbox and drove away. - Image 3
Amazon - Delivery driver hit my mailbox and drove away. - Image 4

Came out to get my mail and my mailbox was bent back in a 45 degree angle.

I looked at my front porch and saw an Amazon package. Most Amazon drivers back into my driveway and one hit my mailbox.

View full review
Loss:
$300

Preferred solution: Apology

User's recommendation: Look out for Amazon drivers

1 comment
Guest

It’s probably a different culprit. Not the Amazon delivery person.

Meztli Rzm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken item, water jar I would like a replacement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon - Broken item, water jar I would like a replacement

Damaged item received today on my order the water jar for the refrigerator was cracked. I would like a replacement.

View full review
Resolved
Dawn C Vew

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Adel, Iowa

Resolved: To complain about quality of items

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon - To complain about quality of items
Updated by user Dec 30, 2025

Products are getting bad. Quality is not there

Original review Dec 29, 2025

This is the fourth thing I have gotten that has been damaged. I like Prime Video and that's the only reason I am using Amazon.

View full review
Loss:
$50
Pros:
  • Timely
Cons:
  • Quality of product

Preferred solution: Full refund

User's recommendation: Beware of quality of products

Resolved
Curtis M Rkq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milwaukee, Wisconsin

Resolved: Somebody stole my package

Amazon - Somebody stole my package
Updated by user Dec 31, 2025

Company fixed the issue and I have been provided with full refund. The snowblower was delivered but when I got home it was gone. I just want my money back.

Original review Dec 15, 2025

I just want my money back to feed my kids. We really need some food, and they really need food. I need gas to take them back and forth to school.

View full review
Loss:
$169

Preferred solution: Full refund

User's recommendation: It’s ok

Carolyn G Tqs
map-marker Manahawkin, New Jersey

I just needed clarification if I was billed for the resent bedding. CS was reassuring I did not get billed nor need to return something I never received.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon - I just needed clarification if I was billed for the resent bedding. CS was...
Amazon - I just needed clarification if I was billed for the resent bedding. CS... - Image 2
Amazon - I just needed clarification if I was billed for the resent bedding. CS... - Image 3
Contains 1 confidential file for company representatives

I never received an item. It was not in the 27 lb box.

I have photos. You sent me another one but want me to return one for credit?

View full review

Preferred solution: It’s been resolved by CS

User's recommendation: Awesome CS

Resolved
Robert K Zld

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Resolved: Yard damage to delivery driver

Amazon - Yard damage to delivery driver
Amazon - Yard damage to delivery driver - Image 2
Updated by user Dec 12, 2025

Company fixed the issue and I have been provided with settlement agreement. Reimbursement for damaged property. Direct contact.

Updated by user Nov 26, 2025

Satisfied with response and follow up. If the driver is truly banned from my property as promised, I will be very satisfied.

Original review Nov 26, 2025

Driver turned around in rain soaked grass yard instead of ample parking pad that is obviously for that purpose. He was verbally instructed not to do this and deliberately repeated the turn around the next day causing numerous ruts in the yard. All on security camera.

View full review

User's recommendation: Watch out for irresponsible, incompetent drivers

1 comment
Guest

Really doubt it’s their fault. There are too many people out there who are jobless and they to find work. So be careful.

Beverly A Wlx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker East Meadow, New York

Damaged liquid soap unable to return vendor terminated by amazon

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Damaged liquid soap unable to return vendor terminated by amazon
Damaged liquid soap unable to return vendor terminated by amazon - Image 2
Damaged liquid soap unable to return vendor terminated by amazon - Image 3

2-gallon containers of liquid soap punctured in transit, leaking. The shipper put in a plastic *** which also leaked.

Amazon states the vendor was discontinued. How do I get a refund?

View full review
Loss:
$60
Pros:
  • Conveinent and quick 99 percent of the time
Cons:
  • Delivery

Preferred solution: Full refund

User's recommendation: Avoid

Resolved
Shannon H Kur

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Open box

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon - Open box
Updated by user Nov 12, 2025

Company fixed the issue and I have been provided with full refund. Full refund.

Original review Nov 12, 2025

Box came opened and torn. One tablet coating was punctured as well. I will not give my animals anything that has been tampered with.

View full review
Loss:
$39

Preferred solution: Full refund

Sue B Imh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Careless delivery

Amazon - Careless delivery

Two orders shipped together were delivered yesterday at a secure location which was not the case. The driver dropped the package on the side of the main highway instead of delivering to my house.

By the time I saw the notice of delivery and went to retrieve said package it was gone. On the side of the road is not a secure location by any means! Because of an irresponsible delivery,I have lost my shipment.

How do I get replacements? If you can access the photo of the do-called secure location you will plainly see it lying on the ground by the highway.

View full review
Loss:
$48
Pros:
  • Fast delivery and ease of shopping
Cons:
  • Unsatisfactory delivery causing lost items

Preferred solution: Deliver product or service ordered

User's recommendation: Be specific where you want your package delivered.

Rachael P Cds

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Kansas

Very disappointed and package not on time at all

Amazon - Very disappointed and package not on time at all

I was disappointed when I never received my package that was delivered Dec 8th, and it wasn't in the mailbox or key box either. I need to know where my late, late, late, really late package is that I never received in my mailbox.

I need to track my package, please. I am not happy and disappointed with Amazon's bad shipping job again. It sucks because my package never arrived, and I never got my package because all I ever got from you guys was my printing ink; it was the only thing I ever received. I did order more things but only received my printer ink and nothing else.

It's kind of sad when receiving packages online from Amazon for weeks to a couple of months and never receiving your packages. I've only received one package and I am giving up on Amazon until Amazon trucks no longer use the post office anymore.

View full review
Loss:
$8
Cons:
  • Never received my merchandise

Preferred solution: My package

User's recommendation: I never received my really late package that should have been here Dec. 8 not happy

Damian C Vnm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong part

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon - Wrong part

Received the wrong part. Now Amazon is saying I can't get a refund.

The part received is way smaller, so it can't be used.

View full review
Loss:
$605
Pros:
  • Large variety
Cons:
  • No good customer service

Preferred solution: Full refund

Marcia W Raz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cottonwood, Arizona

Faded pink comforter

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon - Faded pink comforter
Amazon - Faded pink comforter - Image 2

Bought the comforter in August 2025. It's pale pink, which has now turned to gray with spots.

It looks terrible and needs to be replaced. I tried to contact Amazon every way possible, but to no avail.

I'm a very frequent customer on Amazon, buying almost everything we need from them. If this doesn't get resolved, I'll have to find an alternative place to shop.

View full review
Loss:
$50
Pros:
  • Easy
  • And some good selections
  • Fast
Cons:
  • Items that are not what you ordered
  • Poor quality on certain things

Preferred solution: Another comforter but a different brand and color.

User's recommendation: Don't purchase this pale, pink comforter. It fades quickly and looks terrible