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Amazon - Cust service is terrible

3.0
Details
Have had an account for years, tried to change my e mail address and its next to impossible to answer the questions they ask. Cannot understand the language of the people you talk to. Do not need the aggravation
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Review
#1699377 Review #1699377 is a subjective opinion of poster.
Service
Amazon Customer Care
Pros
  • Good prices
Cons
  • Terrible phone cust service
  • Arbitrary canceling of my account and refusal to explain
  • Terrible cust sevice
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • bad service
2.5
Details
In my town of 800 people, everyone's packages keep getting left at the wrong addresses. I mean several every single day. Today I was able to catch my delivery driver through the tracking app's "Special Delivery Instructions" box and tell them they were going the wrong...
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Review
#1687377 Review #1687377 is a subjective opinion of poster.
Pros
  • Tons of merchandise
  • Was great before they began using their own delivery service
  • Diversity of products
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
3.3
Details
When Amazon used UPS or FedEX my packages were always on time in the 2 day window. Now that they bought a bunch of short vans and filled them with idiots and degenerates everything is late and when it is delivered my packages are left in the snow or rain. Some how this...
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1 comment
Anonymous
#1761290

Completely agree about Amazon. Have had multiple private vehicles with out of state plates (not even the little blue van that at least has Amazon signage).

The drivers of these cars dump the package and peel out of our driveway. Also recently found that their concierge service is not what it used to be. They will not make it right when an item is received broken. Even if the web site indicates many of the same item is available they will not honor the prime shipping (which I pay for through my membership) that I used on the first order that came broken unless the replacement 3rd party seller offers it.

So they’ve become a pretty rigid company that does not empower their employees to pick up the shipping tab to replace a broken item that I already paid prime membership to have delivered quickly. The reps’ hands are tied.

Spent an hour on the phone and spoke to 3 levels of customer service. Now have no item and am completely turned off of Amazon.

Review
#1678678 Review #1678678 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Order processing issue
2.8
Details
Almost every time I try to order something they say the item takes special handling and can't be shipped to my area. The items are not heavy or fragile. I think someone there is discriminating against me. They can't ship a sheet set?
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4 comments
Anonymous
#1775420

My issue with Amazon has been resolve. The problem was that my address was not correct. It was showing my POB and my street address.

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Review
#1678324 Review #1678324 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Shipping problems and
Reason of review
Problem with delivery
Preferred solution
Find out who is responsible. They are costing you money!

Amazon in Jasper, Georgia - Doa- total failure right out of the box

3.0
Details
Ordered the well reviewed product direct from Amazon. Opened the box, followed instructions to download the app for the product and created an account. Wouldnt let me log in at all. No app means no camera function. I returned the product as DOA
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Review
#1678195 Review #1678195 is a subjective opinion of poster.
Product
Blink Home Xt2 Surveillance Cameras
Reason of review
Access/ activation issues
2.6
Details
I was asked to make a review of the seller, etailz UK by Amazon from who I ordered the item No: 206-7783972-5511552 on 8th September 2019. The item was scheduled to arrive on 18th September. By 7th October, it still hadn't arrived and when I tracked it down, the...
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Review
#1678058 Review #1678058 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Have some wonderful things to sell
Reason of review
Order processing issue

Amazon in Los Angeles, California - Login Harassment

2.8
Details
I am constantly being forced to verify my identity when I login to Amazon.com, or submit my password, multiple times during a browsing session. This constant harassment has caused me simply to not login to the website. Which, is an inconvenience for me, because that does nothing to change the site's behavior. Amazon's website will also quote one price for an item before I login, and a higher price after I've logged in. Why? Because, I am a Prime customer. The higher price covers the cost of that "free shipping" Amazon lies about.
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Review
#1676938 Review #1676938 is a subjective opinion of poster.
Reason of review
Access/ activation issues

Amazon - Very poor service level & non professional delivery person

3.1
Details
Hi i have placed the order for whirlpool refrigerator 265l 4star on exchange person approved the exchange nut new refrigerator was damaged hence we rejected. Again we placed the same order delivery attempt but due to non availability of labour they rejected exchange refrigerator
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Review
#1674618 Review #1674618 is a subjective opinion of poster.
Product
Whirlpool 265L Refrigerator
Pros
  • Quick delivery
Cons
  • Prime shipping times
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Amazon Bad Logistic Company

Amazon - My how the mighty has fallen.

3.0
Details
I have been a loyal customer of Amazon for over 19 years having bought books back when that is all they sold. Fast forward to today and all of the screwed up orders and delayed deliveries. 4 ORDERS IN A ROW! Needless to say I am not going to be a customer any longer. I have cancelled my prime membership and am taking my business elsewhere. Way to loose a good customer. Keep it up and you'll be out od business fast. 3 orders with incorrect items and one not delivered as promised. I even took the slower shipping option rather than 2 day.
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Review
#1674500 Review #1674500 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Messed up orders with incorrect items in them
Reason of review
4 orders in a row with wrong items or not delivered
Preferred solution
I already cancelled my membership.

Contact Amazon Customer Service

Mailing Address:
Amazon.com, Inc.
P.O. Box 81226
Seattle, Washington 98108-1226
United States
Phone:
(866) 216-1072
All Amazon Contacts

Amazon Products and Services Reviews

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3.2
Details
What kind of crap is this? I have written reviews on Amazon and other sites without any trouble. Now it seems these uber-successful companies such as Amazon and Facebook have taken it upon themselves to be in charge of how we say things. You get no warning, no chance...
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Review
#1673010 Review #1673010 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution
Tags
  • Fuji T75