Rating: 3 Stars Clear all filters (212 of 2217 reviews match)
Filter by rating
filters
Product:
Show
Rating:

Amazon making you use Synchrony bank cards - without your knowledge.

2.9
Details
Amazon workers use Synchrony Bank card - they activate with out my knowledge
View full review
Review
#1653340 Review #1653340 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund

Amazon in Syracuse, New York - Takes too long to get a refund

3.2
Details
The fact they have up to 2 weeks to process a refund is absurd. Then you have to wait even more time for the credit to appear on yourcredit card account.
View full review
Review
#1649653 Review #1649653 is a subjective opinion of poster.
3.2
Details
I guess it was bound to happen... growing so big that it becomes difficult to control quality. Could always count on Amazon when products didn't meet expectation or for decent pricing or for two-day delivery. Now? Pricing isn't all that competitive. As for delivery, I...
View full review
1 comment
Anonymous
#1744834

If Amazon doesn't want to leave the deliveries to experienced delivery companies they should come up with a sincere way of apologizing to the customers they let down. Perhaps a 25% discount or every day the order is late which would make the product free on the 4th day. It might give them an incentive to get their act together.

Review
#1642771 Review #1642771 is a subjective opinion of poster.

Amazon - Reviews are becoming completely unreliable.

3.0
Details
With the availability of competing retail sites vying for our business, product reviews are (I previously thought) one way of determining which is the best, most reliable, etc. As I shop on Amazon (something I'm about to do FAR LESS, it seems they are "padding" the reviews by inserting (never at the top, always way down) reviews for products not even related! I recently purchased a misting system, and when I took the time to really dig into many of the 200+ positive reviews, a huge number of them are for cars, nose rings, phone cases, chocolate, and other items too numerous to list. This way, they get to advertise that a product has a 75+ positive 5 star review status. Ripping us off even more...
View full review
Review
#1636336 Review #1636336 is a subjective opinion of poster.
Pros
  • Tons of merchandise
Reason of review
fraudulent review advertising
Preferred solution
Let the company propose a solution

Amazon - Wrost experience

2.6
Details
After cancelation of product still product has been arrived on place becuase payment already did earlier. fake commitement giving every executive your product has been cancelled .Even wrong status showing on site i was placed order at 6:30pm and after 25mints status gone be discpatched 3pm either make me fool or read my mind on 3pm before 3:15 hours how can be possible order dispatch .Troubles after doing shopping on amazon.
View full review
Review
#1635513 Review #1635513 is a subjective opinion of poster.
Cons
  • Fake commitement
Reason of review
Poor customer service
Loss
$12999
Preferred solution
Full refund
Tags
  • Www amazon in
Resolved
2.7
Details

Update by user Aug 27

See my update comments.

Update by user Aug 27

Amazon contacted me via email with a link to connect to customer service. The CS agent sent me another email with a link to close and delete the account.

I just received notice of closure. Some observations: 1) If CS had been given the ability to...

View full review
Review
#1635267 Review #1635267 is a subjective opinion of poster.
Pros
  • Convenient
  • Large assortment
Cons
  • Scripted customer service
  • Cannot delete account
Reason of review
Poor customer service
Preferred solution
Close my account. Delete it. Notify me of the closure and deletion in writing.
Tags
  • Amazon Customer Service
3.0
Details
I work for a custom shop and order many unique items from Amazon daily. We receive probably 10-15 packages a week from amazon and 9/10 the drivers are rude and inconsiderate of business practices. Just today we had a driver go to our lobby area where our customers are...
View full review
1 comment
Anonymous
#1739548

Amazon delivery drivers are contracted out. Amazon Does Not directly hire their delivery drivers.

Review
#1630940 Review #1630940 is a subjective opinion of poster.
Pros
  • Product price
  • Quick purchasing
  • Product selection
Cons
  • Atrocious delivery drivers
  • Terrible customer service
Reason of review
Problem with delivery
Preferred solution
Get out of the delivery service industry or fix your hiring credentials... Maybe even have an automated service that would have use rate the delivery experience to hold your drivers accountable cause you clearly arent with the amount of complaints I see
Tags
  • Delivery Drivers

Amazon in Elmira, New York - Not getting what i ordered when they promise

3.4
Details
Its not the first time I am a prime member and im sick and tired of not getting my stuff when promised why do I bother to pay for prime they always have an excuse they say order by this time get it tomorrow ha that's a joke im so tired of a company that continues to lie
View full review
Review
#1623160 Review #1623160 is a subjective opinion of poster.
Cons
  • Not getting my stuff on time
Reason of review
Problem with delivery
Preferred solution
Price reduction
3.3
Details
I bought a Tag Heuer watch sold by a company by the name of Watch Passion. When I received the watch I took it to the Tag Heuer Sole Authorised Distributor for verification. They informed me that the watch was not original but a counterfeit. The watch was send to the...
View full review
Review
#1617267 Review #1617267 is a subjective opinion of poster.
Pros
  • Vast selection and convenient ordering
Cons
  • Counterfeit products are sold on website
  • Tries to deny a to z claims
  • Ignores customer complaints
Reason of review
Not as described/ advertised
Loss
$1139
Preferred solution
Full refund
Tags
  • Amazon Counterfeit Products Sold

Contact Amazon Customer Service

Mailing Address:
Amazon.com, Inc.
P.O. Box 81226
Seattle, Washington 98108-1226
United States
Phone:
(866) 216-1072
All Amazon Contacts
3.3
Details
I completely agree with all the comments posted. This week, I ordered a hardcover book from Amazon, brand-new. The book arrived dirty with the dust jacket badly torn. I requested a return/replacement. I had to return the book via UPS pick-up. The replacement book just...
View full review
Review
#1593542 Review #1593542 is a subjective opinion of poster.
Product
Pros
  • Easy to buy
Cons
  • Damaged books
Reason of review
Damaged or defective
Loss
$19
Preferred solution
Let the company propose a solution