Conversation opened. 1 read message. Order# 113-876****-0289817 Hello, After the arrival of the above captioned order, I contacted Amazon as your driver jumped my closed gate and trespassed onto my property. I am unable to respond to the emails I received from Amazon regarding this matter and I am reaching out to your Customer Service department. I will "Paste" the correspondence onto this email. This is a follow up to the incident that transpired on March 30, 2023 @ 4:10pm when your driver jumped our fence to deliver Order #113-876****-0289817. I notified Amazon that this situation occurred and was contacted by Samuel, Logistics Customer Service, Sreenath M, Executive Customer Relations and Ganesh J., Executive Customer Relations. At that time I told him my new rescue dog was very agitated while this breach of my property was happening. Subsequently, during the time your driver was making his way to my front door, my Blue Heeler injured her left rear leg. She was not injured before this incident but after, had a definitive limp and would not put her left leg down. We took her to the doctor on April 7th and it was determined that she blew out her ACL and required surgery. Attached is the bill for $2,668.76 for the services provided by Dr. Brice Smith at Mile High Animal Hospital to repair our dogs leg due to your driver's negligence in breaching our property and closed gate. It has been a long and arduous process with the surgery, recovery and rehab of our family pet. As your managers stated in our telephone conversations, this should have never happened and he should not have trespassed on our property, plain and simple. All we tried to do is obtain a product from you which should have been left at our gate, as in the past, and not having someone jump our fence and creating this situation that has taken a toll on our household. Regards, Christina Rinkel #1 A message from Samuel from Amazon.com 3/30/2023, 5:38:53 PM Amazon Your AccountAmazon.com A Message from Amazon Logistics Customer Service Hello, This is Samuel from Amazon Delivery Support. Thank you for contacting us. Im sorry about the inconvenient you had with the delivery process of your order 113-876****-0289817. As we spoke before, I have provided feedback about this incident to the responsible parties to ensure that the appropriate corrective actions are taken. Thank you for taking the time to report this incident, your feedback is essential for our improvement. Again, I sincerely apologize for this inconvenience. I hope you can still trust in our company. Thank you for your patience, It was a pleasure to help you today. We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Samuel Amazon Logistics Customer Service #2 A Message with Sreenath M from Amazon.com Executive Customer Relations 4/2/2023, 4:33:59 AM Message From Executive Customer Relations Hello Christina, I'm Sreenath M of Amazon.com's Executive Customer Relations. I learned of your recent delivery experience and wanted to take this opportunity to reach out on behalf of our executive team. As an Amazon.com customer myself, I understand any frustration this may have caused. This is not the type of experience we want you to have with us. Please accept my sincerest apologies. At Amazon, we pride ourselves in being the worlds most customer-centric company. We consider logistics to be a vital portion of our business, and handle this type of feedback seriously. I wanted to call you, however did not want to risk waking you. If you wish to discuss over a call,I will be attempting a call after 4 hours again, or please provide us with date and time you prefer to receive call. Otherwise, I'm more than happy to continue assisting you through email. I'm currently collaborating with the local delivery station to ensure this is fully investigated and the appropriate actions taken. In the meantime, I understand you may have video evidence related to the incident. At your convenience, please reply to this email and attach the requested evidence as it would be much appreciated. After we've received the video, it will be added to the investigation. I want to assure you that any evidence shared is for our internal investigation only. We will not pass any of your personal information to the driver, nor will the driver be provided any of the details involving your delivery. Christina, I look forward to hearing from you and I hope you have a wonderful day! Best regards, Sreenath M Executive Customer Relations Amazon.com #3 A Message from Ganesh J. with Amazon Executive Customer Relations 4/3/2023, 7:38:32 AM Hello Christina, My name is Ganesh J. with Amazon's Executive Customer Relations team. Thank you for speaking with me today. Thank you for sharing your experience, as we take customer feedback seriously. What you described doesnt reflect our standards for delivery providers, and we apologize for the experience. As a longtime Amazon customer myself, I understand the desire to have your ordering experience be quick, efficient, and most importantly, stress-free. I'm currently collaborating with the local delivery station to ensure this is fully investigated and the appropriate actions taken. In the meantime, please share the evidence you mentioned by replying to this email. If you receive a message stating that the evidence file is too large, services like Amazon Photos, iCloud, Google Drive, Google Photos, and OneDrive allow you to upload the file and create a link to share. Please make sure that the link is visible to everyone with the link, rather than creating a link that only another account can access. I want to assure you that any evidence shared is for our internal investigation only. We won't pass any of your personal information or details involving your delivery to the driver. Thank you so much for your cooperation. I hope you have a wonderful day. Best regards, Ganesh J. Thank you. Amazon.com One attachment Scanned by Gmail To Hello, After the arrival of the above captioned order, I contacted Amazon as your driver jumped my closed gate and trespassed onto my property. I am unable to respond to the emails I received from Amazon regarding this matter and I am reaching out to your Customer Service department. I will "Paste" the correspondence onto this email. This is a follow up to the incident that transpired on March 30, 2023 @ 4:10pm when your driver jumped our fence to deliver Order #113-876****-0289817. I notified Amazon that this situation occurred and was contacted by Samuel, Logistics Customer Service, Sreenath M, Executive Customer Relations and Ganesh J., Executive Customer Relations. At that time I told him my new rescue dog was very agitated while this breach of my property was happening. Subsequently, during the time your driver was making his way to my front door, my Blue Heeler injured her left rear leg. She was not injured before this incident but after, had a definitive limp and would not put her left leg down. We took her to the doctor on April 7th and it was determined that she blew out her ACL and required surgery. Attached is the bill for $2,668.76 for the services provided by Dr. Brice Smith at Mile High Animal Hospital to repair our dogs leg due to your driver's negligence in breaching our property and closed gate. It has been a long and arduous process with the surgery, recovery and rehab of our family pet. As your managers stated in our telephone conversations, this should have happened and he should not have trespassed on our property, plain and simple. All we tried to do is obtain a product from you which should have been left at our gate, as in the past, and not having someone jump our fence and creating this situation that has taken a toll on our household. Regards, Christina Rinkel #1 A message from Samuel from Amazon.com 3/30/2023, 5:38:53 PM Amazon Your AccountAmazon.com A Message from Amazon Logistics Customer Service Hello, This is Samuel from Amazon Delivery Support. Thank you for contacting us. Im sorry about the inconvenient you had with the delivery process of your order 113-876****-0289817. As we spoke before, I have provided feedback about this incident to the responsible parties to ensure that the appropriate corrective actions are taken. Thank you for taking the time to report this incident, your feedback is essential for our improvement. Again, I sincerely apologize for this inconvenience. I hope you can still trust in our company. Thank you for your patience, It was a pleasure to help you today. We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Samuel Amazon Logistics Customer Service #2 A Message with Sreenath M from Amazon.com Executive Customer Relations 4/2/2023, 4:33:59 AM Message From Executive Customer Relations Hello Christina, I'm Sreenath M of Amazon.com's Executive Customer Relations. I learned of your recent delivery experience and wanted to take this opportunity to reach out on behalf of our executive team. As an Amazon.com customer myself, I understand any frustration this may have caused. This is not the type of experience we want you to have with us. Please accept my sincerest apologies. At Amazon, we pride ourselves in being the worlds most customer-centric company. We consider logistics to be a vital portion of our business, and handle this type of feedback seriously. I wanted to call you, however did not want to risk waking you. If you wish to discuss over a call,I will be attempting a call after 4 hours again, or please provide us with date and time you prefer to receive call. Otherwise, I'm more than happy to continue assisting you through email. I'm currently collaborating with the local delivery station to ensure this is fully investigated and the appropriate actions taken. In the meantime, I understand you may have video evidence related to the incident. At your convenience, please reply to this email and attach the requested evidence as it would be much appreciated. After we've received the video, it will be added to the investigation. I want to assure you that any evidence shared is for our internal investigation only. We will not pass any of your personal information to the driver, nor will the driver be provided any of the details involving your delivery. Christina, I look forward to hearing from you and I hope you have a wonderful day! Best regards, Sreenath M Executive Customer Relations Amazon.com #3 A Message from Ganesh J. with Amazon Executive Customer Relations 4/3/2023, 7:38:32 AM Hello Christina, My name is Ganesh J. with Amazon's Executive Customer Relations team. Thank you for speaking with me today. Thank you for sharing your experience, as we take customer feedback seriously. What you described doesnt reflect our standards for delivery providers, and we apologize for the experience. As a longtime Amazon customer myself, I understand the desire to have your ordering experience be quick, efficient, and most importantly, stress-free. I'm currently collaborating with the local delivery station to ensure this is fully investigated and the appropriate actions taken. In the meantime, please share the evidence you mentioned by replying to this email. If you receive a message stating that the evidence file is too large, services like Amazon Photos, iCloud, Google Drive, Google Photos, and OneDrive allow you to upload the file and create a link to share. Please make sure that the link is visible to everyone with the link, rather than creating a link that only another account can access. I want to assure you that any evidence shared is for our internal investigation only. We won't pass any of your personal information or details involving your delivery to the driver. Thank you so much for your cooperation. I hope you have a wonderful day. Best regards, Ganesh J. Thank you. Amazon.com Vet Bill.pdf (282K)
Other than those lame transactions, it's easy to spot someone with a banal life. As an FYI, no one cares about who you were buying for or your family structure.
With that said, if you want your money back, file a dispute with the bank. Afterwards, you should really try to find out why you keep getting "hacked." Probably someone you know.