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Amazon lock my account for no reason

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Amazon lock my account for no reason Lock my gift card up for no reason. While speaking to customer service they are not able to resolve any issue its always ongoing. I spoke to Irma and she just said the same thing others has been saying for a whole week just wait 24hours. User's recommendation: Beware when ordering through Amazon they will lock all information and there’s no one that you can actually speak to in regards. It’s like pulling with them.
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29 comments
#2333680

Great

#2322870

Amazon locked my account and took $127 left on my gift card. Is this the way they make their money.

I am basically poor. 71 years old. They ask me to name my last 3 purchases. I could Only remember one.

This was not good enough so they want unlock my account.

Told Me to start a new account with same email. This is stealing.

#2321682

Ur communist western..don see for China..western are communist.

#2299368

Their objective; Most amt of pay for least amt of work Get the Americans back on the phone instead of people we can't understand.

#2300514
@PissedConsumer2299368

Pull call centers to USA. Tired of not understanding customer service reps.

#2300697
@PissedConsumer2299368

No problem with equal opportunity but accents are illegible

#2302663
@PissedConsumer2299368

Every time I try to order anything off Amazon it's like on dealing with Walmart it's a bicker and fighting they want you to pay an arm and a leg Amazon does for item that you can go to the store and get they want outrageous shipping is shipping for a chair is outrageous I was going to order some patio furniture shipping was outrageous you can't buy anything without having some outrageous pricing and ignorant people representing that you talk to on the phone nasty so they don't care if they get any business or not I don't really care to deal with them they're a bad business bad Business Amazon is

#2321673
@PissedConsumer2299368

Agree 100%

#2298857

My experience with Amazon has been the opposite. Their phone associates are very helpful and always document our conversations via email. I am very satisfied with Amazon!

#2298606

You've got to go straight to a manager! I've lots of problems lately and ended up have to do this to get resolution

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Featured
ID
#3401555 Review #3401555 is a subjective opinion of poster.
Loss
$50
Preferred solution
Deliver product or service ordered
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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Unwilling and exploitative

Amazon - Unwilling and exploitative
Original review updated by user Dec 22, 2022
I had 3-4 hours of my time wasted by the most unhelpful, incompetent, unwilling, rude, and downright unsavory Amazon associates over the most simple issue I couldve come to any company with. Out and about online, I saw on a few websites giving tips on holiday savings that if you signed up for the save and subscribe feature (among one or two other very meets or conditions), saying that you would receive 15% of the purchase these said items were applied to. So, the entire purchase. Seeing as I had an almost $400 cart, a roughly $60 discount was very welcome and I happily obliged. After making sure I was was qualified, I went to checkout, only to see the discount hadnt been applied. Thinking I messed up, I looked my order up and down a few times, and then went to the customer support chat when I couldnt find anything wrong. I was engaged by somebody for a few minutes, spent some time trying to explain my situation, which I was very clear about, and then ghosted. Another employee would take the ghosts place, erasing any progress I made in the previous chat and making me start over. After having this happen multiple times, I just decided to call instead. What ensued was the most frustrating chain of calls I had ever been in. I thought my tongue was becoming formed to the words of the 3 sentences I repeated for more than one phone call. I defeatedly kept citing what the promotion I shouldnt have to be explaining to any Amazon employee or literate person said and entailed. The language barrier was a bit harder to permeate than expected, so I understood the slow movement there. At first, anyways. After a while, it became apparent that them not understanding my accent and me not understanding theirs was not the only contributor to the nonexistent progress I had spent so much time making. I eventually told the employee (not the first one I was on the phone with) after, over half an hour, possibly over an hour even, to please just transfer me to her boss, wanting to just lay my case to rest and get the goddarn 15% that I wouldve given up on long ago had I know everyone would be this useless. The manager/supervisor is the most unpleasant and unaware one I didnt know existed until now. After doing the by now, though just choreographed by me that night, very familiar dance; giving her the 10-20 minute intro and handholding session (not that any part took that long, just that it took that long to make any information stick or move her along), I finally got her to check my cart. To put me on hold more times than I could count, just so she could return with absolutely nothing. I should add this segment she was granted the same initial patience Id given everyone so far. She told me that the policy had been misquoted. That the discount only applied to the subscribe and save items, and not the entire purchase. HOURS LATER. I had asked my first question 3-4 HOURS ago. Somehow, between an entire chain of employees, some willing, some unwilling, all completely and thoroughly incompetent, a simple promotion couldnt be communicated to me. Had this been told to me in the first 15 minutes, I would have understood and left. Well, this in addition to the promotion being totally honest and straightforward, but it was deceitful. Very intentionally misleading, it purposely doesnt specify what the discount is applied to (not even in a completely separate informational page detailing the text further), and worded in way that would logically lead anyone to assume this meant a 15% base discount. Several websites had also confirmed this to be true, and with the subscribe and save only saving you around 5% on relatively cheap items, with the discount usually amounting to less than a dollar, a 15% discount off of a $5-$6 item isnt at all enticing, and wouldnt be assumed to be the focus. If it had been adequately outlined, nobody would be interested in this deal, which is why Amazon has to trick any participants through this. Not only THOSE, but most majorly, through my phone calls, I had been just agreed with; told it was weird I wasnt receiving my 15% overall discount even after adhering to the terms, and being given a handbooks worth of useless, stupid, going nowhere instructions and suggestions. Through multiple employees. (Only one was willing and patient, though just as ineffectual. I bear no ill will towards her; I just wish I had been connected to somebody else.) They didnt even know the policy. The people whose literal JOB it is to be informed and/or be able to use their resources to get the customer to someone who can say the right things or be even remotely helpful. Having long lost track of my patience by this time (I think I left it around the 1 hour mark? Maybe 2 hour mark? Somewhere along the part of the timeline where it is preposterous to not have answered the simplest clarification questions), I told her she needed to honor what I had been told, to at least make up for my wasted time, which was taken away by a team effort of unwillingness and inability to which she claimed leadership and (unholy amounts of) contribution, and hold her company and employees accountable. She refused. She *** refused. Rude even before this, constantly cutting me off, regurgitating information Id already read or heard, she became somehow even more unpleasant. She also refused to let me speak to somebody who actually could resolve my now saga of an issue, claiming she didnt have a boss; she was the highest authority. Im calling bs, there is no way somebody with such poor social skill and inability in regards to their supposed expertise would have made it to the top somewhere as competitive as Amazon. She (I never got a name, and looking back, given how she handled my case, Im positive she knows she treats customers horribly and does not give anything they could trace her back with) then hung up on me. 4 hours of my life just gone, and not even to get a discount I shouldnt have had to waste any of my time receiving. I am empty handed, even though I had hung on as long as I did so largely on principle; I am pissed I was strung along for so long and treated so poorly for having a question. I dont know what to do now. I am so angry, it felt like she enjoyed hearing me get frustrated and beg her to just help me because it was almost 4 in the morning and I just wanted to figure out whats been dragged out for hours so I could please sleep. My already nasty and worn thin experience was further flattened by her, and I cannot imagine how many other inquirers as unlucky and unhelped as me there must be fuming at this exact same problem. I just want to get what I was promised, and for serious evaluation and moderation to be done to the staffing there; why tf should I have to go through the worst people and time wasters just to pay the same amount as everyone else who didnt get afflicted with them? Somebody please help, I dont know where to go from here but I am so upset and cant just let it go like this. I will appreciate any help User's recommendation: Amazons unavoidable, I just had a *** experience that I’m still hoping for resolution to. Watch out for these and if it happens to you don’t be afraid to speak up; you’ll evebtually reach someone
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22 comments
#2295485

That post reads longer than the U.S. Tax Code.

Take a tip from 'Readers Digest" and condense overly verbose complaints. The KISS principle : Keep it simple stupid

#2298893
@PissedConsumer2295485

Do not respond to comments if you're going to be rude. You are a jerk and need to learn manners.

#2323795
@PissedConsumer2295485

Sorry if it wasn’t simple enough for you. I’ll keep it the length I feel and just let it be there for those I don’t need to dumb it down for

#2345323
@Savannah S Tws

Nobody cares in the same detail you do.

#2345326
@PissedConsumer2345323

...and her spelling / grammar would not have gotten past Sister Mary Immaculate's second grade. The OP would also fail creative writing. What a whiner.

#2291568

You don’t seem to be on here to provide help or constructive criticism as much as to be a pain or spiteful. Don’t comment if you aren’t even trying to help

#2295484
@Savannah S Tws

Sound advice is not spiteful. It is what we call "truth". Read the definition in the dictionary.

#2323791
@PissedConsumer2295484

I’m obviously not talking about those. If your definition includes name calling and literally no advice that hasn’t been already said I’ll go by another

#2298278
@Savannah S Tws

It would be a big help if you kept your complaint brief and to the point. Had you attended a decent school you would have learned that nobody reads any more than the first, front, single page of a complaint. That is a helpful observation that may make the difference between success and the trash can.

#2323792
@PissedConsumer2298278

Too long, didn’t read

View more comments (21)
ID
#4237735 Review #4237735 is a subjective opinion of poster.
Location
Pattaya, Chon Buri Province
Pros
  • Omnipresent
  • Product versatility and selection
Cons
  • Unpleasant staff
  • So big incidents often get swept under the rug
  • Relatively high prices
Loss
$60
Preferred solution
Apology Price reduction, given how much time was wasted and my experience, a much steeper one than the one originally promised and never carried out.

I have been sending elmails, soent 3 hours on phone with Amazon! Someone was suppose to call me last Saturday!!!

I bough a baby gift card and after not hearing from the couple to thank us, I called and found out they never received it. It says Amazon delivered it to a mailroom. This couple has a mailbox in front of their home- no mailroom

User's recommendation: Don’t buy Amazon gift cards!!

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ID
#4654415 Review #4654415 is a subjective opinion of poster.
Location
Sarasota, Florida
New Reviewer

Question about reurn please

Update by user Jun 06, 2023

Well see how the cancelled item that tried to return and it was on the screen that it was canceled Im disabled and broke so I was waiting til I could get to the free retun place I dont have 8 dollara to wait Im on limited income a d disabled I need all the reurned charged and their gonna deductle from my refund the 7.99 that craxy I cancell the retutn

Original review posted by user Jun 06, 2023
The guy I spoke to I was explaing I couldt get to kohls. Then it said ups7.99 so I cancel the record which you pronably see that I could get a printer or anyhing so I went right back 4.min.later and.canceled the return because it still said ups needed print.label.so I immediaely cancelled the return and then he hung up on me.so I.would appreciate.if.customer.service called at 267 294 **** I have spent a lot of money with amazon thank you
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ID
#4654289 Review #4654289 is a subjective opinion of poster.
Location
Amsterdam, North Holland
Pros
  • Usually fast delivery sometime you can find decent prices
Cons
  • You cancel and retun bc your broke and wanted my whole amout not minus
  • Returns and if its fee return you should include the return lable
  • People who can get around who are disable and we do
Loss
$8
Preferred solution
The 7.99 refunded for my pickup from ups I went thru yesterday I canceled the return yetyou guys said it was cancelle but ups still came and I think think my refund should be deucted 7.99 the price for ups yet cancelled but come ups to pick up

Haven't received chairs that already received firepit

Have gotten no answers about why or when I will receive the matching chairs to the firepit. This is a set! No answers
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ID
#4654283 Review #4654283 is a subjective opinion of poster.
Location
Reno, Nevada
New Reviewer

Never got my package

Never got my package from ups Amazon is responsible $$$$$and they want your o wright 100 symbols before they accept your details really what a joke someone somebody help me hope this hits 100 Sybils symbol s

User's recommendation: Get your money back right away if not shipped directly from Amazon or you’ll get grid and awhole bunch of runaround.

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ID
#4654210 Review #4654210 is a subjective opinion of poster.
Pros
  • Pros delivery by amazon only cons when they go to 3 rd party
Cons
  • When they go to ups
Loss
$151
Preferred solution
Delivery or explanation no robots
New Reviewer

I Made 2 Purchases And My Account Got Blocked

Amazon - I Made 2 Purchases And My Account Got Blocked
Amazon - I Made 2 Purchases And My Account Got Blocked
I Bought 2 Iphones And My Amazon Accounts Got Blocked After And I Didn't Realise That I Entered An Incorrect Shipping Address.

User's recommendation: Be Careful.

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ID
#4654199 Review #4654199 is a subjective opinion of poster.
Location
Montego Bay, Saint James Parish
New Reviewer

Lostpackage

Supposedly received my package on 6/02/2023 however it never came even when I waited for 2 days to report it not received.

User's recommendation: Do NOT PURCHASE FROM THIS COMPANY!!

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ID
#4654193 Review #4654193 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

None of your business

I have another issue. I was just charged $15.98. but I didn't buy anything, please refund me now.now it won't let me post this review wtf
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ID
#4654149 Review #4654149 is a subjective opinion of poster.
Loss
$35
Preferred solution
Full refund
New Reviewer

Return issue