Amazon

I can remember when Amazon was a genuinely good company that trusted and believed in their customers. Just like Nordstrom's department store and many others like them, consumers have exploited them with false returns and lies about shipping mishaps and quality control. Sellers have responded by raising prices and adding exorbitant shipping costs to deter returns and make the process as unappealing and difficult as possible. They make false promises about guarantees and easy returns, no questions asked. They know they walk a fine line with us. So, they over-promise and under-deliver, hoping we'll get used to being treated so poorly.

It's a tough task to persuade customers to try you out for the first time and even more difficult to get them to stay when there are so many sites to choose from online. We turn to the worst possible resources for reassurance...other people. We rely heavily on reviews. Amazon is infamous for posting fake reviews claiming they had no idea it wasn't real. You have to question every aspect of the shopping experience, and reviews are the hardest. You are left to wonder if they're true or if they're just trying to tarnish the company's reputation because they are the competition?

Once again, Amazon plays the game well. It's a perfect example of this anomaly. They have lost control of their sellers' marketplace, and the sellers are running amok! Their products are junk, and their prices are high. The part that bothers me the most is the false advertising and the tricky wording they use to pull you in and fool you into buying their product. They put a picture of the high-end merchandise and the price of the low-end merchandise. So when you look at the picture, you think you're getting that for this price that they have listed. Then when you click on it, it's a whole different scenario. This used to only happen with sellers who used Amazon as a platform. Now it's happening more and more with Amazon itself. Amazon is using the same tricky marketing strategies as their lazy sellers. They have stooped to new lows, and I wish I had more options for places to find everything I need or want. I shopped eBay for years before I found Amazon. Now, I'm beginning to venture out to Temu, since most of the Temu sellers also sell on Amazon for twice the price for the same product.

People who shop on Amazon are willing to pay a little bit more for the convenience Amazon offers. The prime membership includes free shipping and most of the time you receive your order within three days. Temu, on the other hand, can take weeks to receive. Your order will usually come in several different shipments. Returns on Temu are horrible. I returned several items that were beyond bad for whatever reason, and I have yet to receive any money back. It's been months. Instead, they want to dangle a bunch of coupons, saying you have credit towards your next purchase. In reality, I've never seen that credit either! I get the same discounted price whether I returned something or not.

I've only been using the site for a couple of months now, and it's tricky. There are lots of crafty sellers who have learned and mastered the art of retail deception. The hardest part about shopping with Amazon or other websites like Temu and even eBay is that when something goes wrong, the consumer is always the one left paying for it. It used to be the company taking the hit and chalking it up to the cost of doing business. Not anymore! They make returning a product so miserable and complicated that you give up on trying to ensure the return of your money (NOT AS CREDIT!) by looking at bank statements and cross-referencing the website that sold you the bad merchandise. It is time-consuming and most of the time an ineffective effort. Websites like Amazon don't keep their information current to real-time, so we can't confirm receipt or process your return since you sent it. Rarely does it say it's complete!

It's almost always just hanging there open, waiting for a concerned consumer to bring it to their attention and demand their money back. This is a way for Amazon to hold onto your money as long as possible, hoping you'll get too distracted or busy with your life and forget about it altogether. We have become lazy, and they make it more energy-consuming. If the price is not worth it, we just throw the item away and hence, the money we spent on it gets tossed into the vast pit of wasted money and bad decisions, never to be seen, reclaimed, or used again.

We read reviews, but they don't work as we had hoped. Moody humans with all their motives can rarely be considered accurate or applicable as intended. Often, we are faced with lies as they are usually bribed by the company, offering the consumer free merchandise if only they post a rave review complete with pictures. We have YouTube to thank for much of this manipulation. Where is this all heading? I have no idea!

All I know is that I spend too much for products that are not worth it. Quality is a thing of the past unless you are buying authenticated luxury products. And even they are starting to get tainted. I feel terrible most of the time I shop now when before it made me feel excited about receiving my order. Now, it's a necessary evil that I'm forced to buy three of the same type of item to find one that works. Then I get to return the other two items and wait for my money to be accessible to me once again. This can take days, maybe weeks to happen if at all.

We are all messed up. I suggest making it, growing it, and using the barter system to put our unique talents to practical use. Unfortunately, most people are subject to lethargy, being too lazy to put in the required effort needed to do anything for themselves that is of high enough quality to be proud to share with others. So where does that leave us all? Dependent. Angry. We have to face the fact we are reliant and forced to trust others (people, companies, AI, and websites) with our money based on their word, which in reality is unreliable, knowing they refuse to trust us.

We must do as they want us to, even though it may not always be the right choice. But we must trust them. It's truly a dilemma for me, and I know I'm not alone. I don't know if it can be fixed. As a consumer in the prime of her money-spending life, I have stopped dead in my tracks to evaluate and renegotiate the terms. I need to understand what I'm up against before I can move past it in any victorious way. I'd like to have some products and devices that show where my money went at least. Right now, I have very little to show for the money I've spent. It's confusing if I actually ordered something or just put it in a basket somewhere, never to return to complete the purchase. Or sometimes, I order the same thing twice from different websites! I have become the queen of returns, and stores hate me.

Too bad, I say! Do they look at my returns to spending ratio? Because if they did, they would be better at customer service solutions and offer a smile knowing I have choices. I am being forced to comply and to accept whatever sub-standard products they are selling or go without. I must change the way I buy, since they have changed the way they sell. AI is our customer service representative so the company can stay out of any bad light their products cast. They hide from us behind websites, chats, and outrageous hold times and language barriers we can't wait to experience. It can take literally hours on a customer service call, that could yield a couple of hundred bucks if you are lucky, and then allow them to just credit your account with them since it's faster for you to see some money back in your control. Well, kind of. Money they already received just gets reused.

And so it turns. With awareness reaching new levels, I can detect now what was never before there to detect in most sales environments beyond the used car lot. We battle the bait and switch, tricky wording, and we now must out-master the sellers and companies in the art of deception and false promises. Over-promising and under-delivering doesn't work for me anymore. Resources are becoming less while the wants and needs are increasing. Something has to change, and it has to be the consumers who drive the change. We need to get our act together, be on the same page, and take a stand! I hope this website will encourage that.

This is my very first post, and it feels good to get this off my chest!

Dear Adidas.

I communicated with Adidas CS via whatsapp and this is a copy of that series of messages over a couple of days at the start of April.

Start of my WhatsApp msg:

MY MSG 1)

Ive reported my problem to your CS by phone. Very disappointed in your FoamCloud GO loafers.

They are already a size bigger than needed (size 43 and a bit) yet they are much too small, and refuse to stretch, so they are painful to wear.particularly the left shoe. Unfortunately I dont have the purchase receipt as they were bought as a gift for me, a few weeks ago in Barcelona, by my daughter Gaia.

Ive been told that without a receipt Adidas refuses to replace them. Yet, online the many complaints show that these particular shoes, have a manufacturing fault.. they are undersized!

I feel that I deserve a free replacement, or my daughter deserves her money back.

ADIDAS CS REPLY:

Thankyou for contacting adidas. We will get back to you shortly.

MY MESSAGE 2)

Please do not close the case. I replied to you while it was still open. See the info already supplied and respond accordingly please.

The ref number I have been given by Adidas CS for this case is: 834****

ADIDAS reply:

I completely understand how you feel about this situation.

I'm sorry to hear that item is painful to wear and facing a quality issue.

Thanks for confirming that it was bought from FoamCloud loafers. I would like to inform you that to fetch the order details, the purchase receipt is mandatory. As you don't have it, you can contact the person who gifted you and ask for the screenshot of the payment and show it to them so that they can fetch the order details and help you with the replacement or refund as per their policy.

I would love to help you. However, we only have access to those order details that are directly purchased through adidas web/app.

In case you want to place an order with us in the future.

You can find the shipping information through this link: https://www.adidas.it/aiuto/consegna/quali-sono-i-tempi-e-le-spese-di-spedizione.

Also, please check our latest item, which is Samba OG Shoes: https://adi.care/c2ee1c6a-0ff8-7265-5a99-eea628cb3fd4.

MY MESSAGE 3)

I am unhappy with Adidas because your policy for returns is unfair. Adidas quality control is at fault in this case. So CS should be aware this. The Spanish purchaser (my daughter) is now gone to India and wont be back for a long while...

so no receipt is available now.

There must be times when a large business company like Adidas realises that they have made a mistake with quality of their product, and does the right thing in replacing the purchasers faulty product, with no questions asked. Where is the understanding? I think its fair to say I will never be buying adidas products again, because of Adidas return principles. Tell the Adidas CS boss to look at the negative reviews for this shoe product on line.

I deserve a free fault free replacement of this poor quality pair of shoes. THAT WOULD BE FAIR!

ADIDAS REPLY:

Thank you for contacting adidas. We will get back to you shortly.

Thank you for sharing your feedback and concerns about your experience with adidas's return policy and the quality of your product. We deeply regret any disappointment caused and understand how frustrating this situation must be.

While we strive to ensure the highest level of quality in our products, we recognize that mistakes can occur, and it is our goal to address them fairly and promptly.

Unfortunately, our return processes often require proof of purchase, such as a receipt, to initiate a replacement or refund.

MY MESSAGE 4)

I know. However under the circumstances, in which Adidas sure knows of this general fault, I feel Adidas should make an exception. I remain disappointed and not likely to be a fan anymore.

ADIDAS REPLY:

I understand your concern. However, I can only help you with the orders placed directly from adidas.

MY MESSAGE 5)

Ok.

My daughter who purchased the shoes as a Birthday gift for me, in Barcelona, has managed to get the receipt for the Adidas product, as you requested. Here is the receipt and her banking details. Please acknowledge when received.

Gaia Lambert details as requested:

Nie: X804****W

Nacionalidad : Irlandesa

Número de teléfono 66358****

Email: gaialambert@***.com

Iban: ES33 2100 **** 1101 00** **46

Banco La Caixa

ADIDAS REPLY:

I would like to inform you that we are only authorized for the orders that are placed from adidas website or app, we do not have access to check the details of orders that are placed from the store and the 3rd party source.

We can offer exchange or return only if the item was purchased from the official adidas website.

I request that you contact the point of sale for further assistance.

MY MESSAGE 6)

Why do Adidas make returning their malfunctioning product so impossible to return? I have been in communication with your CS team for the last week regarding this product.

I was asked to get the receipt for the purchase from the purchaser, take photos of the shoes and send these with name of purchaser and the card details used to make the purchase. I was told that if I can get and send these details, that she could get a remuneration of costs or a replacement of the faulty Adidas product. After arranging with the purchaser (currently travelling in India) to find and send these details to me, I then sent these to you. But you are telling me now that ADIDAS STILL CANNOT GIVE ME SATISFACTION.

!! I thought NO! this is very wrong and it is most unfair.

These shoes were purchased in Barcelona Spain, gifted to me for my birthday while I was in Spain. As many reviewers show online, they are poorly manufactured, being sized incorrectly.

I have done everything you asked me to do by CS , and have been considerably inconvenienced in arranging and sending these documents and NOW you tell me NO. Adidas cannot resolve this issue. PLEASE ESCALATE THIS MATTER TO A SENIOR CS ADIDAS SUPPORT SUPERVISOR SO THAT SOME ALTERNATIVE SOLUTION CAN BE FOUND. I will have to reprint this communication on line, if NOTHING CAN BE DONE.

834**** is the reference I was given for this case.

Communication with CS shows that I have done what was asked of me, in order to get this matter fairly addressed but the advise has changed after I have sent in purchasing details and photos of the item as requested. This is not fair and if this is an Adidas policy, it serves only Adidas, NOT THE CUSTOMER. Shame.

ADIDAS REPLY:

Thank you for your response.

I have checked and found that the order was purchased from amazon. We have access to the order purchased directly from adidas website.

Since the transaction took place between you and the seller, they will be able to check the details and share the resolution accordingly.

May I know if you have already contacted the amazon regarding the issue with the purchase?

MY MESSAGE 7)

NO. I am at home now in the UK.

My daughter Gaia

Lambert lives in Barcelona and made the purchase there. She is now busy travelling in India. Therefore she has not had time to contact Amazon regarding that purchase.

I live in London UK. The issue I believe is not with the Amazon store, it is with the mistake in the Adidas construction of the left undersized shoe.

ADIDAS REPLY:

I understand that the item was purchased through Amazon. I would have liked to assist you further, but issues related to adidas items purchased from a third party are handled by them. This is because this is the help line for online orders, and in this case, we have no credentials to verify or authenticate the order in any way, nor do we have order history in our systems.

Kindly contact the point of purchase, and they will assist you further.

MY MESSAGE 8)

You mean after doing all that your department requested that I do, you now tell me you dont have the system to deal with it?

Why did you ask me to do all that I have done if you are not able to assist me from via your CS department? This makes no sense and wastes a lot of my time. How can Amazon in Barcelona assist me if :

1. I live in UK and the store is in Barcelona

2.

I am not the purchaser, I have been gifted the Adidas footwear.

3. The purchaser is away for a good while in India.

4. The Adidas footwear is here with me at home in London.

Please help me to understand what I can do to get a replacement or get a reimbursement to the buyers payment card. This situation is now being made very complicated.

ADIDAS REPLY:

Please note that we can only assist with orders placed directly on the official adidas website.

Unfortunately, we cannot check transactions made through third-party websites. Each platform has its own terms and conditions. adidas provided 2 years of warranty as mentioned on the website and third-party website has their own terms and conditions. For any issues related to third-party purchases, we recommend contacting the point of purchase directly.

We appreciate your understanding and value your time.

MY MESSAGE 9)

I do not have an enjoyable appreciation or understanding of your rediculous unfair policy. I wont be using Adidas again.

ADIDAS REPLY:

Thank you for sharing your feedback with us. We sincerely regret that our policy did not meet your expectations, and we apologize for any frustration this has caused.

Your concerns are important to us, and we appreciate the opportunity to improve our services. If you would like further clarification or assistance, wed be happy to review your situation and see how we can help.

Please feel free to reach out.

MY MESSAGE 10)

I would appreciate it if you COULD ESCALATE THIS CASE (ref 834****), and get your CS head office to review it.

Their help should be able to make a satisfactory solution to this annoying upsetting problem. So I am reaching out to them in expectation that something can be done.

PLEASES SEE THE RECEIPT FROM AMAZON AND THE PHOTO OF THE UNMARKED NEW SHOES AS REQUESTED BY YOUR CS.

My mobile phone is +44 7852****92

I will wait for a comprehensive solution.

Thankyou in anticipation of a final solution,

Steve Lambert

We have a small minor subdivision that I own the driveway. Same driver came in to deliver a package to the house next to me when he came out, he ran over my fence Professionally put up for my horses, hit the metal post Bent it in half not the woodpost that was professionally put in by a machine down with black all over it.From his bumper you can see as skid marks left his bumper half of it on the ground and left and didn't tell anybody I have a blind horse and another horse that was trying to get out the neighbors ran out.

We're trying to help hold the fence up and we had to rig it and went through 5 Pakistan. People that could not speak english on Amazon and 4 other people to be able to get them to do anything? And They still haven'

T got anything done, but a claim.They have to go through 3 people to make a claim.So it's taken weeks they said this was Wednesday. June 11 th and they are dragging their butt and my horses can still get out.

And I had to call the police but being its private property. I couldn't put him in jail but he just left and never said anything to anybody and the horses could have got out in the road and killed somebody or her itself.

An Amazon is not even called me back or anything. They are horrible.they're at memphis tennesseeno

Amazon restricting my account While have orders I just paid for out, & not even marked shipped yet. They put a hold on my account a week ago or so and it was for two weeks at least, and never got to use my whole month worth of time with Amazon prime, said they was going to refund Amazon prime video as well, stating that it's also with Amazon prime $7.48, but that's not true.

Amazon prime video is separate especially the one without ads that I was not refunded back, but I don't even care about the refund part right now it's all about how they treated me! They told me that I had too many refunds already and gave me a warning email!, OK whatever but, after that, not even two days later, I made a purchase with my EBT and they canceled it two seconds later and refunded it back, which was a trick, because That was what restricted my account, it wasn't me, it was them!! They said to not do it anymore, but I didn't do anything! Every time I email them, it's the same email every time telling me the same thing over and over!

I can't get anything done with these people and they are so rude when it comes to this and you can never talk to anybody about anything like this that's important! I got an order out now that was ordered before they restricted my account to only music, books, etc. things like that! Said I can only purchase things like that, I don't even get things like that so I'm going to be closing my account but I'm hoping they're going to refund the money for the orders that are out right now they have not even marked it shipped yet after two days ago, they took the money off my account!

So I don't know what's going on with them, but they are doing something that just don't seem right that needs to be looked into you! I hope this don't happen to anybody else! Whatever you do, don't try to get any refunds even if you do need a refund or if you have this problem, I wish we could all sign in a petition about this because if we did? We would win!

Because they don't give you details on why they restrict or hold your account! They just do it and then you can't do nothing about it even if they take your money! Note: if you notice in the screenshots, they're a little mixed up, but they say when I explained about the warning, and then look at the dates!

When they open my account back up before restricting it I made that purchase with EBT that they canceled and refunded back, that's what I think they did on purpose. Because by them issuing a refund with a restricted my account because of the refund thing they was talking about on the picture you see about the warning of the refunds, because after that is when I got restricted and made another order before that ever happened that is still as of today after taking the money off my account still not been marked as shipped.

I ordered a bathrobe in February 2022. It was too big, so I returned it.

They received the return in early March 2022. I contacted them numerous times over the past three years asking about my refund. I told them repeatedly that the card I used to place the order was stolen in June 2022 and had been reported stolen. On May 14th, 2025, I got an email stating I was finally getting my refund of $53.36.

Well, come to find out, they still sent my refund to a card I repeatedly told them I no longer had and contacted them several more times. Three different customer service representatives said that my refund was being sent to my Amazon gift card balance, and it's now been three days since then, and still no refund. The original card used was a Visa gift card I got as a Christmas gift in 2021 and didn't have a bank name or anything on the front, and then the card was stolen with my wallet in June 2022. So they screwed up by not listening, as usual, because they can't speak English very well and constantly talk over you, and are now refusing to refund my money and refuse to give me the name of the bank.

They repeatedly say to contact the bank, but I have absolutely no clue what bank issued that gift card. I'm exhausted from having to deal with completely rude and arrogant people.

They have absolutely no idea how to deal with the public. I attached screenshots of the email I got stating that my refund never went through and even with the email customer service is still refusing to refund my money to my Amazon gift card balance.

To begin one of the worst customer service representatives at Amazon is a female customer service representative who goes by the name gigi. On May 4th I placed an order for a 17 inch laptop and been informed it had been delivered on May 6th ( though it had not) the delivery company was UPS however UPS took a photo while driving my house without stopping.

You can clearly see there is no package, that no package was ever delivered... heck the driver didn't even STOP to take the damn photo. The next day UPS leaves a sorry we missed you delivery notice on my door ( still NO PACKAGE), and the only order I had had was this laptop that had not been delivered the previous day. I have since been in a two month long battle to get a refund amazon has tried to tell me that processed but my bank confirms I have no received.

Everytime I email Amazon they then try playing games saying theyll look into it, that I have already been refunded, but again my bank account shows no reflection of a refund just the processed payment amazon took for the item I have no recieved. I am still waiting for refund after jumping through a million hoops, including having a police report that also confirms I have no recieved my package and no delivery has been made. Also when I call Amazon they do and make every excuse to almost not help me/ withhold my money. I really want my refund Amazon and id appreciate you stop trying to lie to my bank and me.

Also this isn't the first time Amazon has stolen money from me. I had bought my daughter a fire HD 10 inch tablet back when they had a two year warranty, I registered it and when my daughters tablet got damaged and I had to send it it in conveniently Amazon lost it and tried to make me feel crazy, like the tablet "never" existed. Then they didnt even make it right by sending me a new one they made me purchase one out of pocket ( taking more of my *** money) before they'd send me a replacement and then once I got the replacement they said to send them a reciept for the refund. Oh course i did because my daughter loved her tablet and guess what they played games refunding me for that tablet after they misplaced the one I sent in to fix for free...

they literally will do anything but try to give people back their money and I still need to replace the item I didnt get. If anyone else if having this problem ive made a small court claim except AMAZON keeps making excuses as im trying to bring them to court l, but I think its time for another class action lawsuit with Amazon and justice for everyone who really doesn't get their packages delivered.

I bought a product from Hornady on the amazon.ca site. It was in stock at $34.41 when I bought it.

Later in the week a message was sent back saying it was not in stock and I could get it if I waited. I waited and each month a message came to me asking if I wanted to cancel the order. I still wanted it.

Today a message came through saying the order was cancelled by amazon because it was not available. I checked on Amazon and it was now available but at a higher price.

their message saying it was not available was a lie and pretty much a way of cancelling my lower cost order to get me to buy at a higher price. this is a bait and switch scenario. they accepted my order at $34.41 and should be compelled to provide it at that price, not act like they do not have it (when they do) but just want to move me to a higher price point. SCAM is the best way I can explain this problem.

God help anyone that wants to try to get to a live customer support person. I spent 45 minutes online trying to get a customer support number and 2 hours talking to agents who did not seem to be able to help and just dumped me when they could not answer my questions.

The only way to get them to give out their number was accidentally given to me when they sent out an older Help message and deep ..1000 words into the article it tells me to go to the link for sellers (remember I am a buyer) and you can get a number from there. Again purposely trying to avoid getting me to an agent at all costs.

The question now, is do I really want to deal with amazon again if their product service is so hard to get.

My final solution by the agent is to buy the item at the higher price and once I receive it...get on the phone AGAIN and ask for a price adjustment,,,I swore I would never again buy a Samsung appliance after dealing with their customer support and it looks like amazon is close to being off my list. as a disabled person who cannot get out easily amazon could be a real asset to me but with customer support hidden and against you, I think I need to abandon them.

Thanks amazon. once again you prove your leaders only care about the bottom line.

I ordered one of these notebooks on July 1, 2025. Order # 112-679****-407****

Lenovo 500e Chromebook 2nd Gen 81MC0023US 11.6" Touchscreen 2 in 1 Chromebook Celeron N4120 8GB RAM 64GB Flash (Renewed)

When I received it the label on the outside gave the description as stated above, BUT the product inside was the model that had 4GB RAM 32GB Flash.

I looked more closely at the label on the outside and discovered that the old correct label was overlaid with the new incorrect model. Ok, I thought that someone had mislabeled it and I called Customer Service and ordered a replacement. Order # 112-519****-142****

When I received the new order, I noticed that the original label was overlaid again with the false upgraded model. I decided to go to the Amazon GO store that is close to my home and have them look at the label with me and we opened the new package together.

Well, the chromebook in the package was the lessor model with the label on the "sealed" box. The associate in the Amazon Go store looked at the label and said that it was done at the distribution center, probably in the bin with several different models. WHY??? To me this means either the supervisor of the area or the manager told the worker to put a new label on substandard equipment or the seller (AMAZON RENEWAL) told the manager to "fake" the new label since most individuals would not notice the change.

If you have one mislabelled product, I can say it was a mistake but not two. I still want the product BUT I cannot see using a revolving door to have each one sent until there are none left.

I WANT THE PRODUCT AS STATED.

Lenovo 500e Chromebook 2nd Gen 81MC0023US 11.6" Touchscreen 2 in 1 Chromebook Celeron N4120 8GB RAM 64GB Flash (Renewed) PRICED AT $89.95 USD.

HOW DO I GET IT???

Ronald McCallister

4505. 100th Street East

Tacoma.

WA. 98446

I bought a bike because it was promoted by Amazon that never showed up. They say they delivered it.

I have begged for proof numerous times with no results. I have done everything I can to get on there Internet site in attempt to have communication with them with no luck. emails keep running me in this endless loop they give me a code that doesn't work every time I put it in it tells me to resend the code in 60 seconds. No matter how many times I tell them why don't you just call me I've given my number numerous times they still have not.

Their phone number on their web page of course doesn't work. I have an email that they sent me after a investigator started looking into this . Stating they would cooperate and make this right. And yet I still don't have a bike.

I'm still not able to get a hold of them other than AI automated prompts from their computer. I love messages dating I was going to start doing bad reviews on their company only to get more of those same enter code and register that got me nowhere. So since they don't want to cooperate here I am unfortunately. I would much rather be out riding my bike in the mountains.

Since that was what it was intended for.

I would be having so much more fun. Shameful shameful shameful

Good morning,

Kindly note that I am filing a complaint for sexual harassment from a member of your customer service representative personnel.

Early this morning, I placed a Whole Foods order through your Amazon portal. I did not receive a specified item or the correct substitution. In addition, the delivery persons did not dial my apartment number to get into my secured building. I do not know how they gained entry because I did not provide access. Instead, they found my apartment on the second floor, left the groceries at my door, #206. Yes, they left without knocking to inform me of their presence at my front door. I received a text message informing me of the delivery. In other words, the delivery persons completely ignored my request to dial 206 for secured entry.

This practice of not following instructions for delivery is not acceptable for various concerns of security breaches, potential theft and/or the necessity of returning a product.

Again, I Google searched Amazon's customer service phone number only after your self-help prompts for resolution did not provide the correct assistance. So, I dialed 800-280-**** and immediately received a request to identify if I am over 50. Since I am 55, I selected 1 and received an offer for a home emergency call device. I did not call customer service to be bombarded with something completely not germane to the issue I tried to resolve.

The representative did not ask how could they assist me but rather immediately started droning on about the special offer. I tried to request that they stop with the unnecessary gift pitch at least twice before I lost my temper and cursed. She disconnected the call. I called back and the same representative, Jessica, responded again. She accurately identified that I was the same upset customer and instead of immediately asking about the nature of the call, she referenced the curse I uttered and immediately transferred me over to a 800 number that obscenely offered sexual services!

Here are some of my serious concerns.

As a customer, I do not want any other assistance or potential special offers until my concerns are satisfactorily resolved. At best, the option to participate should have occurred at the end of the phone call as an option to participate not as a prerequisite to resolve the problems that the consumer may be currently experiencing.

Seriously, in my humble estimation, it should be common sense, customer service for any potential and acceptable resolutions for excellent customer service assistance. Rather, it indicates that the Amazon customer service team (management perhaps) is completely aware that the customers' participation will significantly drop and the great opportunity for a special gift, if one meets the age criteria, will dramatically reduce your unwanted opportunity for a completely unnecessary sales pitch leading to a loss in potential profit? (Sarcasm intended).

So, now we may skip over my original concerns about security and safety upon delivery of items ordered.

I hope I have your utmost attention to converse about the absolutely heinous, need I say, shockingly unexpected and unwanted sexual harassment that I had to endure without any resolution of my actual concerns. (Yes, I am still being snarky, and I still want lamb roast for my curry kabobs. No, ground beef is not an option. Feel free to let Whole Foods know that I will accept a rack of lamb chops to rectify the situation.)

There are absolutely no conditions to sexually harass a customer. If your customer service representatives have not had training on this travesty, perhaps now is the time to rectify it.

There is no acceptable rationale from a member of your team that justifies sexual harassment to a customer. I shall reiterate this sentiment. Sexual harassment is not acceptable under any conditions. Toxic femininity is just as deplorable as toxic masculinity. Now, for my diatribe - our society needs to seriously recalibrate our normalized heinous, indecent and despicable unconscious thoughts, juvenile attitudes and flat out immoral and inhumane behaviors that condones sexual harassment.

Every human being has the right to experience holistic, kind and thoughtful engagement; it is not necessary, nor should it be acceptable to demonize each other whenever any disagreements or misunderstandings may arise from bad behavior. In other words, we simply cannot or should *** what appears to be power over or privilege for that matter whenever inappropriate sexual behaviors and harassment ensue.

In this particular case, it is even more egregious because Jessica appears to have institutional support for her unprofessional and deplorable response; she assumed the mantle of Amazon's corporate authority derived from and maintained by your continued monopoly from the products and services your organization provides worldwide. She has had the audacity to protect, insulate and hide behind the corporate veil of Amazon's enormous worldwide customer service teams! It is the nature of a predator to hide in plain sight or act from their own corporate room with a predatory view.

Please continue to pay critical attention to this matter.

It is deadly, not potentially, precisely because her professional response was to intentionally inflict maximum psychological distress upon another human being that she considers less than or inferior to herself by deploying one of the original sins of our collective human experiences. Namely, the purposeful intent to dismiss, dehumanize and objectify a different human being as precisely that - a non-thing and lesser than. People who have institutional power over others (as an Amazon representative vs. an individual customer) and continuously and persistently deploy inappropriate and indeed abhorrent sexual mores to ignore or silence another person's legitimate requests for assistance toward the mutual, satisfaction and resolution of a problem is the problem itself.

If you, meaning senior customer service management teams, simply dismiss this egregious event of sexual harassment as nothing and not harmful; then I have made my point. If you are still in critical thinking mode, I hope whoever is reading this email realizes that Jessica did not even need 5 or 10 seconds to immediately transfer my legitimate request for assistance to an 800 sex hotline number even if she was just pretending to do so.

My point is that her particular automatic response was not to continuously drone on about the special offer again or to simply say something like, 'Amazon has a policy of no tolerance for cursing, please hold until I find a manager that will be able to properly address this situation', or something similar that indicates the current concern of the customer will be escalated to the appropriate team to address the issue. Rather, I felt that she became instinctively predatory in her unprofessional and deleterious behavior. In other words, this is not the first time she has engaged in predatory behavior and gotten away with it.

From previous correspondence regarding my concerns of delivery people not following the specified protocol for my safety and containment, some members of the Amazon customer service team already know that I am elderly and disabled. If you cannot already tell, in addition to being snarky on occasion; I am absolutely sure that I am absolutely witty as well. Seriously, I am intentionally utilizing terrible humor now because I am still in tears trying to write this message in order to express my grave concerns regarding this painful telephone experience.

As before, what I choose to share next is absolutely none of your business, but I shall reveal it to illuminate the heinous results of predatory sexual behaviors - unconscious or intentional - if you have properly addressed this issue with her then all people involved in this unfortunate predicament knows that she has promptly denied any responsibility for her actions. In all likelihood, she has or will protest most vehemently and/or try to claim victimhood by tearfully explaining that she was unnecessarily provoked. The predator, aka 'woe is me', is never at fault for their evil behavior.

Kindly note, I am speaking about her behavior not her humanity; it is an act of love and grace that she did not bestow upon myself as I attempted to reject the special gift in my pursuit of a different goal. I shall acknowledge that she absolutely has the right to be respected and not cursed at. It would have been reasonable for her to say something like, 'I will not be able to assist you if you continue to use bad language. If it continues, Amazon allows customer service representatives to either terminate or escalate phone requests for assistance. Which do you prefer?' That scenario did not happen because she would have to acknowledge that before I started cursing, I made reasonable requests for her to stop the gift/sales tactics to which she willfully ignored. Enough, you get the point.

If you have not surmised by now, I have had to take medication to try and reduce the epic sensory overload as a result of Jessica's unprofessional and predatory behavior. What you do not know is that I am a survivor of sexual trauma. The result of her poor judgment triggered intrusive memories of my childhood and adult experiences of predatory sexual behaviors by members of my community.

Two final requests:

1) I appreciate the fact that Amazon does provide the customer service phone numbers of their major delivery partners to address customer issues regarding delivery services and any issues thereof.

But seriously, individual voices mean absolutely nothing to corporate conglomerates such as yourself. Yet, I shall take a leap of faith again and request that you utilize your authority to insist to your corporate delivery contractors that if they continue to not be in compliance with delivery safety protocols, that appropriate actions and/or penalties will be taken to ensure the safety of Amazon's dedicated and loyal customer base. In other words, people who are just as magnificent as I am.

Yes, I still have to contact Whole Foods regarding their abysmal delivery service.

2) Please address directly with Jessica, your corporate customer service representative, the profoundly serious ramifications of this situation and address it accordingly. Thank you.

Well, have a blessed day and thank you for your time and patience listening to my concerns.

Respectfully,

W.

Order IDs: 114-319****-130****, 114-034****-648**** and 114-000****-126****.