Amazon

I can remember when Amazon was a genuinely good company that trusted and believed in their customers. Just like Nordstrom's department store and many others like them, consumers have exploited them with false returns and lies about shipping mishaps and quality control. Sellers have responded by raising prices and adding exorbitant shipping costs to deter returns and make the process as unappealing and difficult as possible. They make false promises about guarantees and easy returns, no questions asked. They know they walk a fine line with us. So, they over-promise and under-deliver, hoping we'll get used to being treated so poorly.

It's a tough task to persuade customers to try you out for the first time and even more difficult to get them to stay when there are so many sites to choose from online. We turn to the worst possible resources for reassurance...other people. We rely heavily on reviews. Amazon is infamous for posting fake reviews claiming they had no idea it wasn't real. You have to question every aspect of the shopping experience, and reviews are the hardest. You are left to wonder if they're true or if they're just trying to tarnish the company's reputation because they are the competition?

Once again, Amazon plays the game well. It's a perfect example of this anomaly. They have lost control of their sellers' marketplace, and the sellers are running amok! Their products are junk, and their prices are high. The part that bothers me the most is the false advertising and the tricky wording they use to pull you in and fool you into buying their product. They put a picture of the high-end merchandise and the price of the low-end merchandise. So when you look at the picture, you think you're getting that for this price that they have listed. Then when you click on it, it's a whole different scenario. This used to only happen with sellers who used Amazon as a platform. Now it's happening more and more with Amazon itself. Amazon is using the same tricky marketing strategies as their lazy sellers. They have stooped to new lows, and I wish I had more options for places to find everything I need or want. I shopped eBay for years before I found Amazon. Now, I'm beginning to venture out to Temu, since most of the Temu sellers also sell on Amazon for twice the price for the same product.

People who shop on Amazon are willing to pay a little bit more for the convenience Amazon offers. The prime membership includes free shipping and most of the time you receive your order within three days. Temu, on the other hand, can take weeks to receive. Your order will usually come in several different shipments. Returns on Temu are horrible. I returned several items that were beyond bad for whatever reason, and I have yet to receive any money back. It's been months. Instead, they want to dangle a bunch of coupons, saying you have credit towards your next purchase. In reality, I've never seen that credit either! I get the same discounted price whether I returned something or not.

I've only been using the site for a couple of months now, and it's tricky. There are lots of crafty sellers who have learned and mastered the art of retail deception. The hardest part about shopping with Amazon or other websites like Temu and even eBay is that when something goes wrong, the consumer is always the one left paying for it. It used to be the company taking the hit and chalking it up to the cost of doing business. Not anymore! They make returning a product so miserable and complicated that you give up on trying to ensure the return of your money (NOT AS CREDIT!) by looking at bank statements and cross-referencing the website that sold you the bad merchandise. It is time-consuming and most of the time an ineffective effort. Websites like Amazon don't keep their information current to real-time, so we can't confirm receipt or process your return since you sent it. Rarely does it say it's complete!

It's almost always just hanging there open, waiting for a concerned consumer to bring it to their attention and demand their money back. This is a way for Amazon to hold onto your money as long as possible, hoping you'll get too distracted or busy with your life and forget about it altogether. We have become lazy, and they make it more energy-consuming. If the price is not worth it, we just throw the item away and hence, the money we spent on it gets tossed into the vast pit of wasted money and bad decisions, never to be seen, reclaimed, or used again.

We read reviews, but they don't work as we had hoped. Moody humans with all their motives can rarely be considered accurate or applicable as intended. Often, we are faced with lies as they are usually bribed by the company, offering the consumer free merchandise if only they post a rave review complete with pictures. We have YouTube to thank for much of this manipulation. Where is this all heading? I have no idea!

All I know is that I spend too much for products that are not worth it. Quality is a thing of the past unless you are buying authenticated luxury products. And even they are starting to get tainted. I feel terrible most of the time I shop now when before it made me feel excited about receiving my order. Now, it's a necessary evil that I'm forced to buy three of the same type of item to find one that works. Then I get to return the other two items and wait for my money to be accessible to me once again. This can take days, maybe weeks to happen if at all.

We are all messed up. I suggest making it, growing it, and using the barter system to put our unique talents to practical use. Unfortunately, most people are subject to lethargy, being too lazy to put in the required effort needed to do anything for themselves that is of high enough quality to be proud to share with others. So where does that leave us all? Dependent. Angry. We have to face the fact we are reliant and forced to trust others (people, companies, AI, and websites) with our money based on their word, which in reality is unreliable, knowing they refuse to trust us.

We must do as they want us to, even though it may not always be the right choice. But we must trust them. It's truly a dilemma for me, and I know I'm not alone. I don't know if it can be fixed. As a consumer in the prime of her money-spending life, I have stopped dead in my tracks to evaluate and renegotiate the terms. I need to understand what I'm up against before I can move past it in any victorious way. I'd like to have some products and devices that show where my money went at least. Right now, I have very little to show for the money I've spent. It's confusing if I actually ordered something or just put it in a basket somewhere, never to return to complete the purchase. Or sometimes, I order the same thing twice from different websites! I have become the queen of returns, and stores hate me.

Too bad, I say! Do they look at my returns to spending ratio? Because if they did, they would be better at customer service solutions and offer a smile knowing I have choices. I am being forced to comply and to accept whatever sub-standard products they are selling or go without. I must change the way I buy, since they have changed the way they sell. AI is our customer service representative so the company can stay out of any bad light their products cast. They hide from us behind websites, chats, and outrageous hold times and language barriers we can't wait to experience. It can take literally hours on a customer service call, that could yield a couple of hundred bucks if you are lucky, and then allow them to just credit your account with them since it's faster for you to see some money back in your control. Well, kind of. Money they already received just gets reused.

And so it turns. With awareness reaching new levels, I can detect now what was never before there to detect in most sales environments beyond the used car lot. We battle the bait and switch, tricky wording, and we now must out-master the sellers and companies in the art of deception and false promises. Over-promising and under-delivering doesn't work for me anymore. Resources are becoming less while the wants and needs are increasing. Something has to change, and it has to be the consumers who drive the change. We need to get our act together, be on the same page, and take a stand! I hope this website will encourage that.

This is my very first post, and it feels good to get this off my chest!

I bought a pallet of tools that never came. These were supposed to be quality DeWalt Milwaukee Ryobi tools corded and battery operated.

The United States postal service does not deliver pallets of goods. What I got was something I could pick up with one hand without any problems. I don't know the last time anyone reading this picked up a pallet full of tools approximately 30 but I'm sure you couldn't do it with one hand let alone two. What I got was too generic non-named screw guns that I could have bought at the dollar store.

Amazon pallet liquidation sale is a sham a fraud a fake. They should be ashamed of themselves. With the name like Amazon you think it would be a legit. They say I signed for my stuff I did not after fighting with them forever they said that they would send one full of tools.

But now the site is gone off of Facebook. Now you can't even send them emails. It says site not found. Shame shame shame Amazon they're representative tried to lowball me on a return so you give me 15% back then jumped up to 25% back then jumped it up to 40% back but told me I had to ship back with sent me.

And had to pay for it myself.

After tons of harassment after tons of comments left on their site I was told I would get one sent to me. But now you can't get a hold of them do not buy from Amazon liquidation pallet sale

I contacted Amazon and was transferred 3 separate times. I live on the main street.

I have complained about their drivers leaving my packages out on the main street to be stolen before. I complained about 2 orders that their drivers left on the main street again to be stolen. These drivers took pictures where Amazon could clearly see that they were left on the main street and the delivery instructions on the packages were not followed. Amazon recently asked me to take screenshots of my front gate and the gangway showing my awning where the packages were supposed to be left.

I spoke with one customer service representative who said they had to transfer me to another department that could help me. I spoke with a person named Bharat, and he told me I had to file a police report. I said I am a senior with disabilities and I couldn't physically go to the police station. I asked for a supervisor.

Her name was Grace. She refused to help me and said I needed a police report. It is their drivers who did not follow instructions, and Amazon wants me, the customer, to handle this situation. This is outrageous.

I have spent a lot of money there, and they don't care. I told them I would file with the BBB and the Attorney General, along with making claims with my bank and credit card company. Again, they do not care. These are their drivers who are at fault!

I told them I will purchase from another vendor where I can because they lack the ability to take responsibility, and they therefore force their customers to do their job for them. That is rotten customer service. It is obvious with their attitude that they don't care about losing business.

I am fed up with having to make calls and being transferred around, only to have them throw their problem back at me. I am attaching pictures their own drivers took showing them leaving my boxes on the main street.

Hello,

Recently i have purchased some products on Amazon.de and it should have been sent by 29 dec 2025. Amazon.de was the seller so I was sure that there wouldnt be any problem, but my funds are deducted while my products arent even shown as out for delivery since 19 Dec 2025.

I have requested refund but till now I am getting nothing but to be ignored from the company who hasent delivered product. Every time they sent automated emails and no one is in charge of a matter.

I am very disappointed and want to find some way first to take actions on responsibility of amazon.de, then to complete refund and even more for causing me 2 months of waiting and discomfort while purchasing from amazon.de. It was the worstest experience of online purchases.

This is a prolonged and repeated problem. Amazon drivers want to drive into my driveway for deliveries, but the driveway is difficult to maneuver, and Amazon drivers have damaged my property trying to get out.

As a result, I have an auto block to prevent them from driving an additional 40 feet, but even though they are asked to leave packages at my front door or garage, many drivers refuse to do so and leave packages at the point beyond which I request vehicles not to pass. They leave packages on the driveway regardless of the weather. UPS and FedEx are forbidden from driving into driveways and must get out of their cars. But not Amazon.

Here is a photo of the most recent delivery.
Package left on the driveway in snow with a new storm to begin shortly.

I am writing to formally escalate a serious issue regarding my recent order, which was canceled and mishandled entirely due to courier and service failures, despite no action or fault on my part.

Below is a detailed timeline of events:

March 29:

I placed the order and completed payment via Visa, I am a prime member so the delivery date was the next day.

Order # 171-162****-647****

March 30:

I received a call from the courier confirming my address and availability. I confirmed both.

Immediately after the call, I received a WhatsApp notification stating that my order had been canceled without explanation.

I contacted Customer Service right away and spent approximately 4 hours being transferred between agents without any clear answer. During this time:

A representative named Hazem informed me that the cancellation was a mistake by the courier and assured me that another delivery attempt would be arranged.

I was then transferred to another agent who contradicted this, stating that delivery would not be possible without restarting the process due to a PIN issue.

Other agents provided inconsistent explanations, including technical issues and address issues, despite the fact that my address is correct and has been successfully used for previous deliveries.

Despite repeated assurances that delivery would still occur the same day, I was eventually toldrudelythat nothing could be done and that I would have to wait until the next day, even though the order still showed as canceled.

March 31:

I called Customer Service again in the morning and was assured that I would receive my order that day. I retrieved the PIN from my messages and remained available throughout the day.

At approximately 3:30 PM, I saw the Amazon delivery vehicle in my area delivering to neighbors, but it left without contacting me. Immediately afterward, I received a notification stating that the courier was unable to reach me.

This is completely false, as I did not receive any calls or missed calls and was available the entire time.

I contacted Customer Service again and was transferred to a shipping agent named Bassem, who told me that the courier was still nearby and would return. When I asked him to remain on the line while waiting for the courier to contact me, he disconnected the call.

I called again and continued to face repeated transfers and disconnections. Later:

I was transferred to a supervisor named Alaa, who stated she could not assist and asked me to call again instead of transferring me to the appropriate department.

I then spoke with another agent named Eman, who informed me that the delivery attempt was a fake scan and that the courier had falsely reported attempting to contact me. She also stated that the order would be reassigned to another courier.

Eman provided me with a phone number for the new courier.

When I attempted to call it while she was on the line, it turned out to be an incorrect number. After informing her, she remained on the line muted for approximately 20 minutes before the call was disconnected.

I called again and spoke with an agent named Nada, who informed me that the order was now undeliverable and that I must accept a refund.

No valid explanation was provided.

I made additional attempts to resolve the issue and spoke with Walaa, who incorrectly stated that there had been three delivery attempts (there were only two, both of which failed due to courier errors). She informed me that I would be forced to accept a refund but mentioned a possible exception in the form of a credit to cover the price difference upon reordering.

Furthermore:

The item is no longer available in the same color

I was told I cannot reorder a different color under this exception

This forces me to wait indefinitely and incur further inconvenience

Throughout this process, I have:

Spent over 10 hours communicating with Customer Service

Been misled repeatedly with conflicting and inaccurate information

Experienced multiple call disconnections, including being hung up on by agents

Lost the ability to contact Customer Service from two of my phone numbers

Filed multiple complaints without receiving any issue tracking IDs

Been denied a clear explanation for the cancellation

Had my payment held, preventing me from purchasing the device elsewhere

Suffered financial loss due to a price increase

Been forced to delay my travel plans due to the urgency of this purchase

This situation represents a complete failure in fulfillment, delivery handling, and customer service.

Additionally:

I filed multiple complaints throughout this process and explicitly requested issue or case IDs to follow up, but I was never provided with a single reference number.

Following these repeated calls, two of my phone numbers became unable to contact Customer Service at all, as calls would disconnect automatically before even reaching the menu.

I do not accept a refund as a resolution.

Given that this issue was caused entirely by courier error and internal mishandling, I expect a fair resolution that does not penalize me financially or operationally.

I look forward to your urgent response and a resolution that reflects Amazons service standards.

yeah, amazon suspended my account because they said I returned too many items and got too many refunds, and now I have to wait till Tuesday to get an update if I'm going to get my account reinstated or if I'm going to be permanently banned from buying on amazon because we don't have a UPS store near me, and I told them that. I told them about my disability, and I told them that the employees were not following directions, and they didn't care one bit about me. they called me a liar, a fraud, a scam artist, and beyond more words than you can imagine.
I told them if they would just waive that $8 shipping fee from UPS, then I would be fine with returning items, but they were like, “yeah no, you have to pay $8 for UPS to come to your house and bring the label.” Even if you pay for something that costs like $3, you're going to lose money. So I complained, and I did look at my returns, and I did return a lot of stuff because a lot of stuff was destroyed. There were chips that were completely crushed. There was soda that completely leaked, drum heads that were smashed, lightsabers where you turn them on and they explode. I mean, the list goes on and on.
And I just had somebody die on me yesterday at 9:00 a.m. this morning, and I didn't find out about it, and now I have to deal with this *** and I'm the— you know, I'm the enemy.
And I told them I apologized for everything. I gave them my word I would not return anything, even if it was damaged or broken. You know, I just did what I could because I don't want to lose my amazon account. I have an echo device. I have an older Kindle, you know. Yeah, I mean, where the *** am I going to go if I can't go on amazon? Then I thought about it. I mean, Jeff Bezos is a multi-billionaire, but he's also one of the biggest *** there ever were. He doesn't care about the customers. Amazon doesn't really care about the customers. Now that I think about it because of the way they treated me, I mean, I was treated like dirt. I had several employees I chatted with who told me that “no, no, you're not suspended. You're fine. Don't worry about it. We'll get it fixed in 48 hours,” or “24 hours,” I’m sorry, and then coming now I have to wait till Tuesday until they finally give me an update. So I'm probably going to get banned permanently from amazon for buying, which I think is ridiculous because there are people out there getting free stuff all the time from amazon and lying their *** off to leave reviews, and I even told them that I didn't know it was against the rules to message people about asking for stuff to be one of their testers, to be one of the people that send stuff, to be like a huge influencer, which I'm not, but I didn't know it was against certain rules because they never clarified it with me.
So to answer your question: has this happened before where I've gotten a package and there's nothing in it? Yeah, more times than I can count. I've opened boxes where there’s nothing inside, and I've opened bags where there’s nothing inside, and I told them about it. And I'm the *** enemy. They call me a liar, a fraud, a scam artist trying to get free stuff. Let me tell you the only people getting free stuff are my trash guys because that's where all this crap goes.
I ordered a winter hat. Okay, nice fur hat winter, no problem. It was too big. It cost me $11. I said, “okay, I would like to return this please.” And could you waive the shipping fee? And they’re like, “yeah, no problem, just keep it and dispose of it.” I didn't ask to keep it. The customer service representatives gave me this option all the time, especially the same with the lightsaber and the other stuff I've ordered recently. Their employees are the ones that should be fired, not me being judged. I'm just a customer. If they would have said no, they can't, I would have been okay. Fine then. You know I'll just keep it and suck it up, you know. But to suspend my account for this is retarded, and if they do suspend my account indefinitely I might file a lawsuit. I don't think I would win it anytime soon, but I just might because it's going to *** me off, and I'll start a pissed-off consumer thing like you did here and let people know about amazon and what they do and how they treat you. They don't treat you nice.
You know they have this stupid $8 return fee for UPS coming to your house. Well, where I live, we don't have a UPS store near me. It's like 20-30 miles away, and I don't drive a lot because I'm disabled from a car crash. So I don't feel like going to Binghamton, New York, to drive and deliver something where it's going to cost me more gas, more time, etc. And I might even get into another wreck. I don't need that. So now I have to wait until Tuesday to get my so-called court-appointed verdict. It makes me sick to my stomach that I could be technically banned from amazon for customers giving me the opportunity to keep items that I did not ask to keep. So yeah, I have had your problem, and I'm having it still until I was banned. Be careful.

I was trying to find if all my items were arriving today cause I paid rush shipping. Last rep canceled 2 items in my order and my Prime acct without my knowledge or consent!

She was supposed to just credit me back the rush ship cause not everything was coming today. I've been wit Amazon for over 20 yrs and reps are getting worse. I wasted 1/2 my only day off trying to straighten this out and now I have to resign back up and reorder the 2 items! Problem is I can't order now till I get resigned back up.

1 of them was my new work shirt! And that also means I've lost my prime channel! They sent an email about the closing with no explanation, nothing. So instead of a supervisor just reactivating it, I have to do all the work and stress!

I buy from them at least 1-2x a week and this is how they treat you. HIRE BETTER REPS!
THX BEZOS!

I've been an Amazon customer for at least 20 years, and for most of that time I've been a Prime member. I make frequent purchases, often hundreds of dollars per month, and occasionally place single-item orders over $2,000.

I have made numerous attempts to Customer Service and their Managers who are helpless to help.
That being said, I have been unable to write any customer product reviews for the past 7 to 10 years due to what appears to be an error related to Amazon's interpretation of a past transaction. Every time I attempt to leave a review, I receive the same generic notice stating that I violated their community guidelines.

The issue is that Amazon's policies have changed significantly since then, and the type of transaction they flagged me for is now fully permitted.
Despite this, my account remains restricted, even though I continue paying the same Prime membership price as customers who today engage in the very activity Amazon once claimed I was at fault for. I would simply like this long-standing error corrected so I can participate in product reviews again.

I have been charged by Prime Video for the past few months without any access to my account. Via several different CSA, I was informed that my account was flagged because my address had been compromised by a user in Maryland.

I was told that I would need to download an app to remove the other party and then I was told that it was not needed when I began requesting their CSA ID numbers. I was hung up on multiple times, I was called a hateful *** by an Alex Day 1146 whose supervisor Robin Hope 00143698****Z refused to take the call because I was upset.

I was hung up on by a Robert Dennis RD119675 and then by a Steve Williams; Steve being the confused CSA that stated that it was an Amazon policy to download this help desk app, which he recanted when I requested said policy be E-mailed to me prior to me being bullied into what I suspected was a terrible idea. I called back and spoke with a Mike M12150, and after explaining everything, he said that my account was flagged due to me being a, cunty *** *** I finally get ahold of a WOMAN, Aigun, who states that she understands my frustration, explains that due to technical difficulty she could not get into her system, states that she has noted my account and that someone should be reaching out to me in the next thirty minutes.

I ordered an item that was to be delivered on Monday. When Monday came and went with no package delivery, I reached out to Amazon.

Oh, they were sorry. I heard that a lot, but no one could tell me why they hadn't received my order. I was assured that it would be delivered on Tuesday. On Tuesday, I received an email stating that there were issues with my order.

I reached out to Amazon via chat and was told that the item was scheduled for delivery on Thursday. When I told them that this was unacceptable, they 'expedited' my order and assured me that it would be delivered today. By 2 p.m., I saw that there was still no movement on the package. It still showed to be in transit.

I reached out to Amazon again, and once again, they assured me that it was going to be delivered today by the end of the day. I asked them for their definition of 'end of day.' I didn't know if they were talking about midnight or what. They assured me that end of day for them was 8 p.m. By 6:30 p.m., I called again because there still wasn't any movement on the order.

Once again, I was assured that the package would be delivered by the end of the day. I was told that the carrier had it in their possession but didn't update anything, and that was why it still showed in transit. I was assured again that the package would arrive by the end of the day. 8 p.m.

came and went with no delivery. I called back and demanded that they cancel the order and refund my money. I was informed that they can't cancel an order that is still in transit status. Never mind the fact that I was told repeatedly that it was en route to me.

Now they can't deliver the package, they can't cancel the order, and they can't refund the money. This is Amazon! This simple task of delivering a package is literally the basis of what this business was built on. Now they have shown that because there is zero accountability, they can lie to the customers and tell them whatever they want to hear.

I called back and spoke to the billing department for a refund and was told again that it is in transit status and that he didn't know why they would tell me that it would be delivered today. This wasn't told to me by one person. This was told to me by five different people.

Now, me being the customer, am out the money for an item that they can't deliver on time, can't tell me why it is late, and makes promises that they have no clue about. Amazon has gone way downhill, but continues to bill me the prime membership fee on time every time...

I left specific instructions for the delivery driver to call me. Text me under no circumstances that I leave a message of any kind for any driver, not just from Amazon, to ever leave packages outside.

I live on a busy street downtown where homeless people and untrustworthy undesirables steal constantly, so my package was left outside, opened and empty. Whoever the driver or drivers are that deliver in this area are absolutely horrible. Hopefully, someone can be reprimanded for being stolen, unprofessional, and uncaring about other people's property that they’ve paid for and not received.

I'd like a full refund. If the driver cannot follow directions, I cannot and will not be able to order from Amazon on the account of too much trouble, stolen items, waiting on refunds.

I purchase a laptop Lenovo Flagship Chromebook, 14'' for $211.97 and also a ASURION 2 Year Laptop Protection Plan for $41.12 on 12th of Feb 2026. I had a lot of problems with they keyboard.

It would start typing a key without even touching continuous till I had to turn it off and on, the the key button just fell off.

First I tried Amazon site for return, but it would not give a return site that would be close to me. I called the customer service at 206-922-****, I was told that I do not need to return the product and I would get refunded. After few days I was not refunded, so I called them back and I was told "no no you must return the item" but you can not return the item to a UPS near you, you must return the item to Whole food Market. and your dead line is the 13th of March.

Since I am an elderly and do not drive any more. I had to get an Uber and it cost me over $50 to get there and back.

I returned the item on March 8th 2026

I waited for a refund. and a week passed with no refund. I called and asked where the refund I was told it would take a month!

I have called them several times and everytime I was told different things.

Today is March 21st, I dropped the laptop on March 8. I would like to get refunded for the laptop $211.97 + Warranty $ 41.22 + taxes + Uber fee $50.

Please help me to recover.

I am thinking also to go to small court. What Amazon is doing is not right.