Amazon

One of the news blogs on my phone stated that Bezos was the richest man in the world. So why all the nasty crap going on?

In the past when you had a return, Amazon would email you a return label which you would attach to your package and either have UPS pick it up or you'd drop it by at one of their stores, and they'd give you a receipt with a tracking number. No hassle, no problem, no cash. Not anymore. I had to return a laptop which was more hype than function and the SD card slot wouldn't open.

I go through the usual steps to tell why it's being returned and to request a return label. I got my tablet firmly boxed up and go to UPS only to discover UPS can't accept it because Amazon gave me a USPS (postal) label which meant I had to pay to have it returned.
Well folks, I was not happy when I discovered the cheapest way to return this item cost me $11.30. So yes, I'm pissed big time.
My reviews on Amazon purchase items are being rejected. Seems like you can't comment on packaging and shipping.

To me, packaging is just as important as the product. If a seller doesn't take adequate care to protect the product before I get it, he doesn't have pride in his product and doesn't care about customer satisfaction, and I don't trust him if I get something that isn't packaged to protect the item I am buying. OK, so in this case, in reviewing this tablet I remarked that the tablet wasn't blue as specified (you get a color option), it was more gray and the blue color was from its case (comes with a hard back plastic shell and a triple fold plastic screen cover that can serve as a stand, and NOT leather as stated). Well this neat little trifold stand always collapses because the tablet is too heavy.

Wow review rejected, can't be printed. Other reviews also rejected for being honest. On one package of sewing machine bobbins, there is NO size but a large label "made in China" (of course). Now for those of you who don't sew, a bobbin is just as important as the right sized gasket, screw or blade, and the wrong sized bobbin can destroy a sewing machine.

How utterly lazy not to put a size on the package. The other thing I found out is that if you check those ratings carefully you will note something else. A product had not been reviewed, but it had a 5 star rating. Looks like everything starts with a 5 star review and the stars decrease if there's any negative reviews, so check the reviews and ratings to see if they coincide.
Then those stupid stupid emails that are forwarded from other customers "will this bobbin fit my 1955 Singer?" Why would you post a question like this to a stranger and sit there waiting for an answer?

Your machine comes in a box which usually specifies what's included, often mentioning the size of bobbin. Second, you get an instruction booklet or manual - look in the index under B to find bobbin- it will tell you the size there. Contact the place where you got the machine or contact the manufacturer. Then the next forwarded email is what size of thread would I recommend for such and such project.

Well lady, I don't know if you have 20/20 vision, wear glasses, are blind in one eye or have cataracts, so how do you suppose I can answer that?
And all those *** recommendations based on my previous purchases that aren't in the same category or same usage potential. The shipping times are far more delayed than in the past as well and rather than group your items for shipping, they often come at varied times, so you're always checking to see if they arrived or got stolen before you got there. I had ordered some items while I was at the VA hospital. I clearly annotated directions to the building I was in with landmarks and/or building signs.

I get a frantic call just before the expected delivery time that the driver is at the Veterans' cemetery and is lost. I try to direct her back on route and tell her to check her phone for a map of the campus which shows building numbers. Well another frantic call. I ask her where she's at, she doesn't know, so I ask her questions like "are you near a multi level garage?" Yes.

"Well, you're at the right spot. All you have to do is go up the sidewalk to the double doors." She freaks and doesn't want to go in because people from the domiciliary are milling about in the warm air. Mind you, these folks are in normal civilian garb, not straight jackets. So I have to finally direct her to the front of the building which was basically an arc from where she was at, and even then I had to shake my arms to flag her down while waiting outside.

By the time this woman stopped, she was so frazzled, I thought she'd stroke out. Turns out Bezos is so cheap he won't put GPS units in his own trucks.
Note: 1st 2 pictures are of the tablet with the protective case removed, note the color; on the package of bobbins (cellophane pack) the number is an item number, not a bobbin size

While many people enjoy and love Amazon, my experience lately has drove me to go off on them a number of times. Amazon touts itself as being a great value to the public and if they got their crap together I would whole heartily agree.
I have been an Amazon customer since 2010.

Since late 2020 I have had several issues getting my orders delivered. And on top of that getting someone that can read, understand American English and resolve issues is like pulling a tooth.
Once again, I placed an order and decided to go with their suggestion to have my two orders combined in order to save on boxes and shipping. And while I am thinking this is a good thing it only turned into a nightmare.
If you have used Amazon, they have a shipping/delivery tracker on their website and mobile app. it's normally great because if you want to or need to be home you will know when to expect the driver to drop off your package.
Since I am disabled I am home the majority of the time and do not order anything to be delivered if I know I am not going to be home.

I live in an apartment complex, a 6 floor building with 2 foot tall address on the side of the building and on the green awning that hangs in front of the entrance.
You have to be seriously blind to miss the address.
I have had off and on trouble getting the deliveries, from "Not able to locate building." to being dropped off at some so-called mythical place called a "safe place." When i inquire where is this mythical safe place that the driver claims to have delivered to - NO ONE seems to know where it is.
I have CLEAR INSTRUCTIONS as to where my deliveries should be left its very simple My street address, my floor, my apartment number in front of my door. The main entrance to my building is always unlocked so they don't have to buzz me to get in. Yet, even when I am sitting in the lobby waiting on the driver who is supposedly only a few stops away they fail to even drive up into the parking lot of my apt. building.
Everyone knows that if the driver states they delivered the package they should take a picture of that delivery - funny how that never happens when they drop it off at "Safe Place." Yet, I have to then begin the process of chatting or talking to their sad excuse for customer service, fighting to get my money back and proving that the purchase wasn't delivered.
I can no longer count on my two hands let alone include my feet how many times I am told by customer service rest assured my order will be delivered as expected and on time only for them to not understand that driver never stopped to deliver the package in the first place.
I am either disconnected and then have to wait for another CSR to pick up or be transferred over another CSR online chat and to have to basically start all over and none of them read nor pay attention to anything you are saying or writing in the chat window.

Give us 24-48 hours before they will consider a delivery NOT delivered? are you F*ing kidding me? This has been 72 hours its just beyond me that no matter how rushed a damn driver may feel they are, that they cannot pay attention to the address on the package or their terminal and compare that to the address on the building they are in front of.
If you are delivery to a city block wide apartment complex you NEED to VERIFY you ARE AT THE Correct building! Which if you had any F*ing education will be on that building, its not rocket science.
And forget about talking to anyone that has any comprehension of what you are talking about.

It cracks me up for them to ask you to put in your delivery instructions for the driver followed and then followed by a comment "Drivers may not follow instructions." if that is the case why bother writing instructions?

My request is a normal request - simply do your job, if its too hard then QUIT find another job! I am not asking you to go down to another city and drop my package off to my old aunt Clara, a simple verify the address with the package you are delivering and actually deliver that package!

BEWARE or third party sellers!!!Returned two hoodies & had to complaint 5 times & send my personal information & identity & what are they doing with my identity Im thinking???

The company & their employees dont need this personal information.

I conformed myself thru email & text & account & order number.

It was a full battle over $42.

My next option was to call amazon corporate office & email their president & corporate office with my complaint or both. DONT purchase any 3rd party items & clothes are way too small as in 4 sizes from China & dont fit American people.

Amazon & the sellers dont offer refunds of the A to Z guarantee.

This is fault claim on their end.

I have to personally track my return & they said wasnt willing to refund the items do I said calling corporate. They said they dont have that number & email. I googled it told them & will call asap.

Im done bc too long. Not being transformed to another dept.

was transferred like 12 times on the 5 calls. Not their dept!!! Passing the Buck.. You work for amazon why not???

Worst ever experience from Amazon ever. I will never purchase another clothing item from Amazon. Or, anything 3rd party. I will take the time to read the whole ad.

Didnt realize would be like a size XS , if I ordered an XXL. Amazon shouldnt allow them to sell on their site unless item are closer to the right size & back their customers. NOT back China. Now Im thinking what is amazon people doing with my personal information from my identification???

Scary. I should have refused & called their CEO at their Corporate Office on Monday. Still might. I would rate these a negative 10 if possible..

I spent like 4 hours getting my $42 refund on the phone. A huge mess. YES I got the refund AFTER a huge inconvenience on my end & hours on the phone!!!

Im paid by hour & this wasnt profitable time spent! If, you calculate my time on this issue.

Amazon Im disappointed in your customer service.

Dear Amazon,

I am writing to express my disappointment with your company. This marks the second time in the last month that I have encountered an issue. Firstly, the Christmas lights I ordered came used and broken and now, with the Bona Power plus Premium motion spray Mop (order number 113-664****-573****), I received a used, very dirty, and broken item.

As a long-standing prime member who has made over 300 purchases in the last year, I am greatly inconvenienced by this situation. Not only do I have to print out a return label and arrange for shipping via UPS, but I also require this item urgently.

I am puzzled as to why Amazon is sending out used items, and I sincerely hope that this will be the last occurrence. Otherwise, I will have no choice but to seek out alternative providers for my needs.

Thank you for your attention to this matter.

Sincerely,

{{Redacted}}

Sent from my iPhone

I am following up on a recent Amazon purchase. This is for order: 111-181****-793**** in the amount of $200.33.

I received this item and sent it back to Amazon same-day as it was a gift and arrived with a slight eye defect that was visible without even opening the package. I have been awaiting a refund so I can place a new order as during this time of year, I fulfill wish lists for underprivileged children at a local shelter and its urgent that I am able to place a new order. I connected with Rodencio in chat after Amazon received my return and a refund hadnt been processed. I understand it had only been 2 days since Amazon received my return and that is not much time but the timeline showed I would be refunded by 12/28/23 however due to my urgency I decided to connect with an agent via chat to see if a refund could be expedited.

Rodencio stated he processed my full refund and Ill receive an email 24-48 hours about this request. Nonetheless, I then receive an email from Amazon stating there has been unusual activity on my account and Ill need to submit my ID to further resolve this issue of a refund or replacement. This is absolutely unacceptable! The item has already been approved for return and received at Amazon, I simply put in a request for a sooner refund so I didnt need to await until 12/28 and in doing so I am now being told I need to provide ID for a replacement or refund to be determined; Amazon already accepted return and has the doll!

Either I receive it back or I am refunded. There is no reason I should need to upload a personal ID and risk my information being compromised all for a refund I am entitled to. Unless Amazon is requiring this of all customers, I will not stand for this. I was misguided and misinformed by Rodencio, in fact I was nothing short of lied to.

This is unethical and simply put - fraud. I have escalated this with the FTC, consumer protection dept (report #16750****) and will also dispute this with my bank should an immediate resolution not occur, I will also file complaint with the attorney generals office and raise a grievance about this. I was never asked to show ID even at the time that I requested to return this doll. Had that been the case to receive a refund, perhaps I would be more understanding, but there is nothing that justifies this action.

As a highly known surgeon, I refuse to provide my personal ID that can cause significant financial damages if it gets in the wrong hands which Ive been victim of in the past.

I am so displeased with my experience and the way Ive been treated by Amazon. I have lost all faith and trust in trust by this business.

I returned an item to Amazon at the beginning of the year. This item was paid for with a gift card and cost almost $400.

In my account under the return it says that the return was received on January 4, 2024 and that my refund will be processed in 2 - 3 days and then the refund will applied to my gift balance 2 - 3 days later. So by this measurement the refund should have been applied by January 10th. I have been tracking this refund and it keeps getting pushed back. Well I finally called tonight and spoke with someone in ANOTHER country who, of course spoke broken English.

I was told that the refund had been credited to my credit card by the 1st lady I spoke with, then that it takes 30 or more days to get a refund on items over $100 in value by her supervisor. When I explained to her that I had returned an item on January 4th that was valued more that the $400 and received that refund by the 8th of January, I was referred to their policy. I do not care what bogus policy is spouted to me by someone that is reading from a script. The statement in my account is accurate as of today.

When I asked if there was a next level person to file a complaint with I was told that this supervisor was as high as the complaints at Amazon could go. I was told there was no escalation point above this customer service supervisor, in the WHOLE OF THE AMAZON EMPIRE that a consumer could file a complaint with. Their practice of lying to their customers, misrepresenting their return policies (or just making them up on the fly) is unethical and fraudulent towards consumers. So...since there is NO ONE IN ALL OF AMAZON THAT HANDLES CONSUMER COMPLAINTS, I guess my next step is to contact a lawyer, and just blast every social media site I can on a daily basis.

I am retired and I have nothing but time.

Even though I know that Amazon does not care...it will make me feel better. I would rather shop WALMART than go back to Amazon!!

I placed an order for some coffee beans. At checkout, it showed a 30% discount for Subscribe and Save.

I selected that option to save $6. When the screen refreshed the S&S discount was only 5% = $1. I took screenshots and after the usual nightmare of getting a live person on the phone stated the above. The rep had me email the screenshots and put me on hold to check with her supervisors.

After a 20-minute wait on hold, she advised they told her it was a technical glitch and they would not honor the 30% S&S. The page for those coffee beans is still offering the 30% S&S discount more than 24 hours after my call.