Amazon

I can remember when Amazon was a genuinely good company that trusted and believed in their customers. Just like Nordstrom's department store and many others like them, consumers have exploited them with false returns and lies about shipping mishaps and quality control. Sellers have responded by raising prices and adding exorbitant shipping costs to deter returns and make the process as unappealing and difficult as possible. They make false promises about guarantees and easy returns, no questions asked. They know they walk a fine line with us. So, they over-promise and under-deliver, hoping we'll get used to being treated so poorly.

It's a tough task to persuade customers to try you out for the first time and even more difficult to get them to stay when there are so many sites to choose from online. We turn to the worst possible resources for reassurance...other people. We rely heavily on reviews. Amazon is infamous for posting fake reviews claiming they had no idea it wasn't real. You have to question every aspect of the shopping experience, and reviews are the hardest. You are left to wonder if they're true or if they're just trying to tarnish the company's reputation because they are the competition?

Once again, Amazon plays the game well. It's a perfect example of this anomaly. They have lost control of their sellers' marketplace, and the sellers are running amok! Their products are junk, and their prices are high. The part that bothers me the most is the false advertising and the tricky wording they use to pull you in and fool you into buying their product. They put a picture of the high-end merchandise and the price of the low-end merchandise. So when you look at the picture, you think you're getting that for this price that they have listed. Then when you click on it, it's a whole different scenario. This used to only happen with sellers who used Amazon as a platform. Now it's happening more and more with Amazon itself. Amazon is using the same tricky marketing strategies as their lazy sellers. They have stooped to new lows, and I wish I had more options for places to find everything I need or want. I shopped eBay for years before I found Amazon. Now, I'm beginning to venture out to Temu, since most of the Temu sellers also sell on Amazon for twice the price for the same product.

People who shop on Amazon are willing to pay a little bit more for the convenience Amazon offers. The prime membership includes free shipping and most of the time you receive your order within three days. Temu, on the other hand, can take weeks to receive. Your order will usually come in several different shipments. Returns on Temu are horrible. I returned several items that were beyond bad for whatever reason, and I have yet to receive any money back. It's been months. Instead, they want to dangle a bunch of coupons, saying you have credit towards your next purchase. In reality, I've never seen that credit either! I get the same discounted price whether I returned something or not.

I've only been using the site for a couple of months now, and it's tricky. There are lots of crafty sellers who have learned and mastered the art of retail deception. The hardest part about shopping with Amazon or other websites like Temu and even eBay is that when something goes wrong, the consumer is always the one left paying for it. It used to be the company taking the hit and chalking it up to the cost of doing business. Not anymore! They make returning a product so miserable and complicated that you give up on trying to ensure the return of your money (NOT AS CREDIT!) by looking at bank statements and cross-referencing the website that sold you the bad merchandise. It is time-consuming and most of the time an ineffective effort. Websites like Amazon don't keep their information current to real-time, so we can't confirm receipt or process your return since you sent it. Rarely does it say it's complete!

It's almost always just hanging there open, waiting for a concerned consumer to bring it to their attention and demand their money back. This is a way for Amazon to hold onto your money as long as possible, hoping you'll get too distracted or busy with your life and forget about it altogether. We have become lazy, and they make it more energy-consuming. If the price is not worth it, we just throw the item away and hence, the money we spent on it gets tossed into the vast pit of wasted money and bad decisions, never to be seen, reclaimed, or used again.

We read reviews, but they don't work as we had hoped. Moody humans with all their motives can rarely be considered accurate or applicable as intended. Often, we are faced with lies as they are usually bribed by the company, offering the consumer free merchandise if only they post a rave review complete with pictures. We have YouTube to thank for much of this manipulation. Where is this all heading? I have no idea!

All I know is that I spend too much for products that are not worth it. Quality is a thing of the past unless you are buying authenticated luxury products. And even they are starting to get tainted. I feel terrible most of the time I shop now when before it made me feel excited about receiving my order. Now, it's a necessary evil that I'm forced to buy three of the same type of item to find one that works. Then I get to return the other two items and wait for my money to be accessible to me once again. This can take days, maybe weeks to happen if at all.

We are all messed up. I suggest making it, growing it, and using the barter system to put our unique talents to practical use. Unfortunately, most people are subject to lethargy, being too lazy to put in the required effort needed to do anything for themselves that is of high enough quality to be proud to share with others. So where does that leave us all? Dependent. Angry. We have to face the fact we are reliant and forced to trust others (people, companies, AI, and websites) with our money based on their word, which in reality is unreliable, knowing they refuse to trust us.

We must do as they want us to, even though it may not always be the right choice. But we must trust them. It's truly a dilemma for me, and I know I'm not alone. I don't know if it can be fixed. As a consumer in the prime of her money-spending life, I have stopped dead in my tracks to evaluate and renegotiate the terms. I need to understand what I'm up against before I can move past it in any victorious way. I'd like to have some products and devices that show where my money went at least. Right now, I have very little to show for the money I've spent. It's confusing if I actually ordered something or just put it in a basket somewhere, never to return to complete the purchase. Or sometimes, I order the same thing twice from different websites! I have become the queen of returns, and stores hate me.

Too bad, I say! Do they look at my returns to spending ratio? Because if they did, they would be better at customer service solutions and offer a smile knowing I have choices. I am being forced to comply and to accept whatever sub-standard products they are selling or go without. I must change the way I buy, since they have changed the way they sell. AI is our customer service representative so the company can stay out of any bad light their products cast. They hide from us behind websites, chats, and outrageous hold times and language barriers we can't wait to experience. It can take literally hours on a customer service call, that could yield a couple of hundred bucks if you are lucky, and then allow them to just credit your account with them since it's faster for you to see some money back in your control. Well, kind of. Money they already received just gets reused.

And so it turns. With awareness reaching new levels, I can detect now what was never before there to detect in most sales environments beyond the used car lot. We battle the bait and switch, tricky wording, and we now must out-master the sellers and companies in the art of deception and false promises. Over-promising and under-delivering doesn't work for me anymore. Resources are becoming less while the wants and needs are increasing. Something has to change, and it has to be the consumers who drive the change. We need to get our act together, be on the same page, and take a stand! I hope this website will encourage that.

This is my very first post, and it feels good to get this off my chest!

In January 2026 I ordered a dril that never arrived. Amazon did not provide information in the progress of the delivery.

I realized in March that I had not received the item after the same thing happened with 2 other items for which Amazon initially claimed were delivered. First they said UPS did the delivery then they claimed that they do not issue refunds after 120 days have passed. BUT after escalating they admitted that they failed to inform me of the ongoing status of the item and that Amazon had done the delivery. Amazon refunded the cost of both items.

After this I then looked to see if there had been other items ordered and not received and realized that I ordered a drill in January 2026. I informed them that I had not received it. Their reply was once again 1) UPS did the delivery and 2) we cannot refund money after 120 days...even though I was not asking for a refund. I was asking for the item.

Now they are telling me to call UPS even though I have no identifying information and even though I paid Amazon for the delivery. AMAZON IS FREE TO SUBCONTRACT THE DELIVERY BUT THAT DOES NOT RELIEVE THEM OF THE RESPONSIBILITY OF DELIVERING THE ITEM.

AMAZON HAS NOT PROVIDED ANY EVIDENCE THAT THE PACKAGE WAS DELIVERED TO MY HOME AND THE TIME LIMIT FOR MERCHANDISE RETURN IS NOT RELEVANT BECAUSE1) AN ITEM NOT RECEIVED CANNOT BE RETURNED AND 2) I HAVE NOT ASKED FOR A REFUND. I ASKED FOR THE ITEM AND 3) THEY ARE NOT ESCALATING THE COMPLAINT..

Hello,

Recently i have purchased some products on Amazon.de and it should have been sent by 29 dec 2025. Amazon.de was the seller so I was sure that there wouldnt be any problem, but my funds are deducted while my products arent even shown as out for delivery since 19 Dec 2025.

I have requested refund but till now I am getting nothing but to be ignored from the company who hasent delivered product. Every time they sent automated emails and no one is in charge of a matter.

I am very disappointed and want to find some way first to take actions on responsibility of amazon.de, then to complete refund and even more for causing me 2 months of waiting and discomfort while purchasing from amazon.de. It was the worstest experience of online purchases.

I contacted Amazon and was transferred 3 separate times. I live on the main street.

I have complained about their drivers leaving my packages out on the main street to be stolen before. I complained about 2 orders that their drivers left on the main street again to be stolen. These drivers took pictures where Amazon could clearly see that they were left on the main street and the delivery instructions on the packages were not followed. Amazon recently asked me to take screenshots of my front gate and the gangway showing my awning where the packages were supposed to be left.

I spoke with one customer service representative who said they had to transfer me to another department that could help me. I spoke with a person named Bharat, and he told me I had to file a police report. I said I am a senior with disabilities and I couldn't physically go to the police station. I asked for a supervisor.

Her name was Grace. She refused to help me and said I needed a police report. It is their drivers who did not follow instructions, and Amazon wants me, the customer, to handle this situation. This is outrageous.

I have spent a lot of money there, and they don't care. I told them I would file with the BBB and the Attorney General, along with making claims with my bank and credit card company. Again, they do not care. These are their drivers who are at fault!

I told them I will purchase from another vendor where I can because they lack the ability to take responsibility, and they therefore force their customers to do their job for them. That is rotten customer service. It is obvious with their attitude that they don't care about losing business.

I am fed up with having to make calls and being transferred around, only to have them throw their problem back at me. I am attaching pictures their own drivers took showing them leaving my boxes on the main street.

On February 6th 2026 I tried to get on my Kindle app to listen to my audiobook. Everytime I tried it said "Looks like your a new customer, lets create an account".

I immediately went to my email and finally found a revision email sent to me around 11:30 pm the night before where they changed my email on my account to Craidharper8320@***.com . I called my bank and cancelled my cards first after checking my bank. The hacker hadn't used anything yet. Then I called Amazon customer service @1-80*-***-****.

They assured me they would get right on it and I should hear something either by phone call or email. Fast forward to today, April 14 2026. Nothing has been resolved. I've called numerous times almost every week.

Most of the time its the same answer, another 24 to 48 hour wait. One day I was told to call on April 2nd. That they needed me to be on the phone and answer security questions to get it fixed. I called and they acted like I didn't know what I was talking about.

Last week they told me to wait another 24 to 48 hours. Today the 1st time I called the guy "Matthew" said there hadn't been any update since Feb 7th. He also told me that I was the one who changed my info and that the account is active. It shouldn't be active when I was told on Feb 6 that they had put a hold on it.

The 2nd time I called today the lady "Diane" first couldn't find the account and when she did, asked me security questions like "whats an item on your saved for later list in your cart?" I told her maybe some clothes and its kinda hard to remember that when I haven't been in my account in 2 months. I've also answered the same security questions numerous other times and its been fine by the way. So she said I failed the security questions and wouldn't answer about anything on my account. I've also given them order #s of various items that I did order before all of this happened and they have verified those.

Amazon customer service is a complete joke and waste of time. They are all sketchy at best and will give you the run around.

I have had that account for almost 9 years and have so many kindle books, audiobooks, and movies on there. I just want access to my account back.

I bought a pallet of tools that never came. These were supposed to be quality DeWalt Milwaukee Ryobi tools corded and battery operated.

The United States postal service does not deliver pallets of goods. What I got was something I could pick up with one hand without any problems. I don't know the last time anyone reading this picked up a pallet full of tools approximately 30 but I'm sure you couldn't do it with one hand let alone two. What I got was too generic non-named screw guns that I could have bought at the dollar store.

Amazon pallet liquidation sale is a sham a fraud a fake. They should be ashamed of themselves. With the name like Amazon you think it would be a legit. They say I signed for my stuff I did not after fighting with them forever they said that they would send one full of tools.

But now the site is gone off of Facebook. Now you can't even send them emails. It says site not found. Shame shame shame Amazon they're representative tried to lowball me on a return so you give me 15% back then jumped up to 25% back then jumped it up to 40% back but told me I had to ship back with sent me.

And had to pay for it myself.

After tons of harassment after tons of comments left on their site I was told I would get one sent to me. But now you can't get a hold of them do not buy from Amazon liquidation pallet sale

This is a prolonged and repeated problem. Amazon drivers want to drive into my driveway for deliveries, but the driveway is difficult to maneuver, and Amazon drivers have damaged my property trying to get out.

As a result, I have an auto block to prevent them from driving an additional 40 feet, but even though they are asked to leave packages at my front door or garage, many drivers refuse to do so and leave packages at the point beyond which I request vehicles not to pass. They leave packages on the driveway regardless of the weather. UPS and FedEx are forbidden from driving into driveways and must get out of their cars. But not Amazon.

Here is a photo of the most recent delivery.
Package left on the driveway in snow with a new storm to begin shortly.

I am writing to formally escalate a serious issue regarding my recent order, which was canceled and mishandled entirely due to courier and service failures, despite no action or fault on my part.

Below is a detailed timeline of events:

March 29:

I placed the order and completed payment via Visa, I am a prime member so the delivery date was the next day.

Order # 171-162****-647****

March 30:

I received a call from the courier confirming my address and availability. I confirmed both.

Immediately after the call, I received a WhatsApp notification stating that my order had been canceled without explanation.

I contacted Customer Service right away and spent approximately 4 hours being transferred between agents without any clear answer. During this time:

A representative named Hazem informed me that the cancellation was a mistake by the courier and assured me that another delivery attempt would be arranged.

I was then transferred to another agent who contradicted this, stating that delivery would not be possible without restarting the process due to a PIN issue.

Other agents provided inconsistent explanations, including technical issues and address issues, despite the fact that my address is correct and has been successfully used for previous deliveries.

Despite repeated assurances that delivery would still occur the same day, I was eventually toldrudelythat nothing could be done and that I would have to wait until the next day, even though the order still showed as canceled.

March 31:

I called Customer Service again in the morning and was assured that I would receive my order that day. I retrieved the PIN from my messages and remained available throughout the day.

At approximately 3:30 PM, I saw the Amazon delivery vehicle in my area delivering to neighbors, but it left without contacting me. Immediately afterward, I received a notification stating that the courier was unable to reach me.

This is completely false, as I did not receive any calls or missed calls and was available the entire time.

I contacted Customer Service again and was transferred to a shipping agent named Bassem, who told me that the courier was still nearby and would return. When I asked him to remain on the line while waiting for the courier to contact me, he disconnected the call.

I called again and continued to face repeated transfers and disconnections. Later:

I was transferred to a supervisor named Alaa, who stated she could not assist and asked me to call again instead of transferring me to the appropriate department.

I then spoke with another agent named Eman, who informed me that the delivery attempt was a fake scan and that the courier had falsely reported attempting to contact me. She also stated that the order would be reassigned to another courier.

Eman provided me with a phone number for the new courier.

When I attempted to call it while she was on the line, it turned out to be an incorrect number. After informing her, she remained on the line muted for approximately 20 minutes before the call was disconnected.

I called again and spoke with an agent named Nada, who informed me that the order was now undeliverable and that I must accept a refund.

No valid explanation was provided.

I made additional attempts to resolve the issue and spoke with Walaa, who incorrectly stated that there had been three delivery attempts (there were only two, both of which failed due to courier errors). She informed me that I would be forced to accept a refund but mentioned a possible exception in the form of a credit to cover the price difference upon reordering.

Furthermore:

The item is no longer available in the same color

I was told I cannot reorder a different color under this exception

This forces me to wait indefinitely and incur further inconvenience

Throughout this process, I have:

Spent over 10 hours communicating with Customer Service

Been misled repeatedly with conflicting and inaccurate information

Experienced multiple call disconnections, including being hung up on by agents

Lost the ability to contact Customer Service from two of my phone numbers

Filed multiple complaints without receiving any issue tracking IDs

Been denied a clear explanation for the cancellation

Had my payment held, preventing me from purchasing the device elsewhere

Suffered financial loss due to a price increase

Been forced to delay my travel plans due to the urgency of this purchase

This situation represents a complete failure in fulfillment, delivery handling, and customer service.

Additionally:

I filed multiple complaints throughout this process and explicitly requested issue or case IDs to follow up, but I was never provided with a single reference number.

Following these repeated calls, two of my phone numbers became unable to contact Customer Service at all, as calls would disconnect automatically before even reaching the menu.

I do not accept a refund as a resolution.

Given that this issue was caused entirely by courier error and internal mishandling, I expect a fair resolution that does not penalize me financially or operationally.

I look forward to your urgent response and a resolution that reflects Amazons service standards.

I was trying to find if all my items were arriving today cause I paid rush shipping. Last rep canceled 2 items in my order and my Prime acct without my knowledge or consent!

She was supposed to just credit me back the rush ship cause not everything was coming today. I've been wit Amazon for over 20 yrs and reps are getting worse. I wasted 1/2 my only day off trying to straighten this out and now I have to resign back up and reorder the 2 items! Problem is I can't order now till I get resigned back up.

1 of them was my new work shirt! And that also means I've lost my prime channel! They sent an email about the closing with no explanation, nothing. So instead of a supervisor just reactivating it, I have to do all the work and stress!

I buy from them at least 1-2x a week and this is how they treat you. HIRE BETTER REPS!
THX BEZOS!