Amazon Reviews and Complaints
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34
ISSUES RESOLVED
2.3K
TOTAL REVIEWS
$3.2M
CLAIMED LOSSES
$4.1K
AVG LOSS
300K
PAGE VIEWS
What's your story with this company?
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Cons
- Poor customer service
- Customer service
- No manager follow up
Pros
- Product selection
- Ordering online
- Ease of checkout
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
As I am a first time customer with Amazon I got online, I found what I was looking for so I ordered the product, the rep talked me into a 2 day delivery. I said no I am not in a hurry, so then he tells me it was something they did for first time customers. Based on his...
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98 comments
Same thing happened here with me
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Review
Service
Loss
$135
Amazon - Locked my account
My account was recently locked by Amazon for no reason. Jeff Bezos is an idiot. My Amazon account is locked because I canceled to many times. I think Jeff Bezos needs to go from Amazon.
Review
Service
Cons
- Billed for prime after account cancellation
- No real customer service- all scripted
- Dont like products stolen that was entrusted to amazon
Reason of review
Poor customer service
I wanted to be able to send secret santa gifts to individuals so I researched how to do this using Amazon on the web - basically set up a new email address and Amazon account and send from there. I did that and was quite frankly surprised it let me use the same debit...
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Review
Product
Pros
- Fantastic selection
Cons
- No customer support at all
Reason of review
Poor customer service
Loss
$50
Preferred solution
Deliver product or service ordered
I've tried Amazon a few times with very bad results, because I don't buy their membership, I get ignored and treated like krap. I'm the kind of guy that wants to see how a company will treat you and I don't feel I need to pay a fee every month to get at least half way...
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Review
Product
Pros
- Non that i know of so far
Cons
- Can not get them to send me my orders
Reason of review
Order processing issue
i have use Amazon for a long time, and this is my worst amazon shopping experience. The story begin at 2019-10-15,i brought two GPU from third party seller. they were selling for 300 cad which is cheaper than other seller. And i look over the review and saw a verified...
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Review
Cons
- Worst
Reason of review
Order processing issue
Loss
$600
Preferred solution
Let the company propose a solution
Amazon in Morrisville, North Carolina - Customer Service Prime Video
Amazon stop showing Prime video on my TV without a notice even though I am a Prime member for almost 10 years. There customer would only say they are not support my TV any longer even though it has the Amazon Prime app on it from the manufacture. Yes it has been playing for over 2 years now. Their management would only say Sorry for the inconvenience. You will have to purchase a new TV.
1 comment
Review
Amazon has it made. Can't lodge complaint cause whatever u do cant get through cause ur emails or password isn't right.
Bought 2 t vs neither worked right. Because they wouldn't send me 2 shipping labels. So cost me 30 bucks to have box built so put both t vs in same box. Amazon made money. The company in California made money. UPS made money and I got to pay all of them and still don't have t vs. Something not right in that merchandising scheme.
Review
Product
Reason of review
Cost me about 50 dollars to return something should've cost me nothing.
Loss
$500
Preferred solution
Full refund
Tags
Amazon - Absoluteut WORST customer service.
I made so many calls in the last week with incomparable complete runaround, transferred from one person to another, waste of time. Issue remains unresolved, had to BEG to speak with a supervisor. Had the good sense to cancel my prime membership. Consumer beware!
Review
Service
Cons
- Horrible customer service
Reason of review
Poor customer service
Loss
$35
Amazon - A $600 new baby gift card disappears twice in one week
I ordered a new baby gift card for $600. After 5 days the gift card was lost. Amazon could not re issue the order and I had to get a refund which cost me $35 due to currency exchange rates. I issued the same order again and for an unknown reason it was automatically cancelled. Amazon, again, were not able to re issue the order and I am waiting to the refund..
Review
Product
Pros
- Frustrated
Reason of review
Problem with delivery
Loss
$70
Preferred solution
compensation
Tags
Amazon in Marlton, New Jersey - No customer service button
I am looking for a part of my order, i paid for it and i never recieved it, and they deleted it off my order, I want what i paid for or a refund. can you help me with this> it was applesauce,
Review
Service
Reason of review
Order processing issue
Amazon in Franklin, Massachusetts - All good things come to an end
And so it is with Amazon. Have been a loyal customer since the beginning when they sold only books, then videos. Customer service used to be authentic. They now don’t care. They are more interested in 3rd party sellers than honoring the customer experience. I’m going elsewhere for anything available elsewhere. Limiting my purchases to only what I can’t find somewhere else and only if I can’t do without. Forget prime- it’s limited to only certain sellers with no ability to exchange with prime shipping from any other seller unless they themselves offer it. Forget Amazon. It was fun while it lasted -other companies are stepping up while Amazon arrogantly treats us with disrespect.
Review
Service
Reason of review
Poor customer service
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TV standards change and Google and most TV Os providers changed the way APPs have to be built . A second option is a Roku.
Software and devices lose software support all the time. It is part of the reduced hardware life cycle.