Amazon Reviews and Complaints
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34
ISSUES RESOLVED
2.4K
TOTAL REVIEWS
$3.2M
CLAIMED LOSSES
$3.9K
AVG LOSS
300K
PAGE VIEWS
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Cons
- Poor customer service
- Customer service
- No manager follow up
Pros
- Product selection
- Ease of checkout
- Most of their products
Latest review first
- Latest review first
- Most helpful reviews first
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I have been an amazon customer since 2008 and have purchased many thousands items and have written just as many reviews of 4 stars or more. Those that I do not rate above three stars is due to quality or false statements made by the seller on the product being...
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Most Helpful
Review
Product
Amazon Website
Cons
- Could not find help on why all my product reviews were deleted
Reason of review
Product reviews been deleted
Loss
$1
Preferred solution
Let the company propose a solution
Amazon review in Grand Rapids, Michigan: Beware
enough said in details already left here.
Review
Service
Amazon Delivery Service
Be careful not to select Prime shipping if you have an Amazon Store Card
Was automatically signed up for Prime Membership which started recurring membership charges for 3 mos plus late fees on my Amazon Store Card. Card was paid off prior to membership fees, interest and late fee but now owe $49.75!! Trying to dispute it! Plan to close this card as soon as the charges are removed.
Review
Service
Amazon Prime Membership
Amazon review: Oknet_usa@yahoo.com
Dear Amazon, When you credit back my Prime money? Mobile Number: (206)218-9167 Seattle 1. Full name: Feng Lee Chang 2. Home Address: 2505 S.W. 98th St., Seattle, WA 98106 USA oknet_usa@yahoo.com Thank you. Lee Chang
Review
Reason of review
14.29
Loss
$14
Preferred solution
Full refund
Amazon review: Expect no help from customer service
Driver called to be let into complex. After one ring, he hung up and drove away. I watched him. Called customer service. Good luck explaining your problem to them if English is your first language. and are also fluent in Spanish. Eventually, no satisfaction after being promised item was on way. Cancelled said item, and had my neighbor order for grins. His arrived 2 days later. The only difference was the CONTRACTED delivery service.
Review
Product
Figurine
Reason of review
Problem with delivery
Amazon review in Ossining, New York: STAY AWAY FROM THE HOME SERVICES
I ordered a product based upon Amazon telling me it has a person to install the item. I chose 3 different dates. NOTHING. After calling and wasting lots of time on the phone, turns out no provider wanted the job...installing a corner mount TV. Ridiculous. Now, I am returning the item I purchased and have wasted 2 weeks. How dare Amazon NOT put a disclaimer warning that they may not have any provider....or that a provider might double the price! *** service. Shame on Amazon.
Review
Reason of review
Not as described/ advertised
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmazon review: Only order if the Post Office finishes out the delivery.
Ever since Bezos started his own delivery, I DON'T get my packages. After this last time, the package was out for delivery and BOOM LOST. I will tell everyone I know not to order Amazon. Pay attention to your company Bezos.
Review
Service
Amazon Shipping Service
Reason of review
Problem with delivery
Loss
$53
Preferred solution
Deliver product or service ordered
Beware of Amazon gift cards...and the need to scrape off the tape in order to get redeeming #
Directions said to scrape off tape covering the code # to redeem it...the whole thing came off and was illegible....I lost my $25.00 gift I'm totally disappointed! The card has the number 6131 2821 9881 6514, but I can no longer read the code
Review
Product
Amazon Gift Card
Tags
Amazon review: Bait and switch
I paid for a new compost bin from Amazon. Inside a new good condition box was a completely smashed box with a damaged bin and a partial return label still attached. Amazon agreed to replace the product and assured me that I would not have to be home for it to be picked up. UPS refuses to pick up unattended packages and said I must be at home for UPS from 7am-9pm or pay $11.00 to schedule a pick up. The item is too heavy for me to take to UPS.
Review
Service
Amazon Customer Care
Pros
- Variety of products
- Good variety of products
Cons
- Presenting a returned damaged product as new
Reason of review
Not as described/ advertised
Loss
$16
Preferred solution
State correct return options on bulky items. Find out what UPS really does
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmazon review: Use another company if you definitely need the product by a certain date or time
My purchase is late and tracking through ups just states its en route but won't project a delivery time just date which is wrong
Review
Service
Amazon Shipping Service
Pros
- Great bargain i found
Cons
- Poor shipping service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Amazon review: Text customer delivery confirmation
order was not delivered to my address by UPS, they said it was delivered but I was home waiting on order and it was not delivered, these our my order numbers: 114-7313372-6135422 114-9296453-5515421
Review
Service
Amazon Shipping Service
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Deliver product or service ordered
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I wrote a 1 star review of "A Warning" by Anonymous in which I pointed out that the author kept (insanely) blaming the Democrats for everything the author doesn't like about Trump. I called and complained after they did NOT post my review, but were posting reviews dated a day later.
The customer service person said they'd get back to me. They didn't. I kept checking, and 24 hours later, my review was posted, but buried under about 20 newer posts. Today (which would be the second day of my post), I checked for my post, and IT'S GONE.
Clearly Jeff Bezos is directing what types of reviews get posted, and what kind of an average number of stars he wants to see for a variety of items sold by the behemoth. Obviously, he's courting the administration in an attempt to stave off the regulators coming at him. It's all just one big con.
Everything. The "new normal".