Amazon Reviews and Complaints
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Is this your company?
34
ISSUES RESOLVED
2.3K
TOTAL REVIEWS
$3.2M
CLAIMED LOSSES
$4K
AVG LOSS
300K
PAGE VIEWS
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Cons
- Poor customer service
- Customer service
- No manager follow up
Pros
- Product selection
- Ordering online
- Ease of checkout
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
As I am a first time customer with Amazon I got online, I found what I was looking for so I ordered the product, the rep talked me into a 2 day delivery. I said no I am not in a hurry, so then he tells me it was something they did for first time customers. Based on his...
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Review
Service
Amazon Membership
Loss
$135
I am again....again.... EXTREMELY disappointed with amazons promise to deliver items that are promised to be "shipped in one day" When I see that a product will be shipped on the next date. I'm hoping to get it. This is my second time experiencing this issue. THIS TIME...
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Review
Cons
- No change in service
- Application not informing customers of time changes
- Late service
Reason of review
Continuous failure of customer promises
Loss
$110
Preferred solution
Deliver product or service ordered
Tags
Amazon in Murrells Inlet, South Carolina - Shipping can be the problem
I had a big order of dog supplies that I needed to order, all the items came individual shipped because they came from different wear house, and they took about six to seven days after the order to even get shipped. But one item got shipped and never arrived and the boxes the items came in were damage, which led to a crate being sent back due to the crate bars being bent. Living in a apartment area all the packages are told to go through the office and be left there. I found packages left outside my apartment door and that never happens with the apartment staff. I believe the damages and missing items are on the shipping companies and not exactly Amazon, but I think better communication with those companies is needed.
Review
Service
Amazon Shipping Service
Amazon-false advertisement
Amazon's one day shipping is a complete false advertisement. This is the second time in a row i've been waiting on a package that was supposed to arrive by their supposed one day shipping time frame that didnt get delivered as promised. I should have known. They could barely keep up with two day shipping why try to tackle one day. Get it together Amazon and stop making guarantees that you cant keep!
Review
Amazon - Purchase return
Return item shipped in error.
Review
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Amazon has gotten TOO BIG for its britches!
The bigger and more successful Amazon gets, it's apparent the sloppier it gets. Order fulfillment has gotten extremely unreliable. I order from the site constantly -- have been for about 12 or 13 years -- and it seems lately that their packages are often delivered late by one to three days. Whatever date it tells you the item you've just ordered will be delivered (typically one or two business days with Amazon Prime), don't believe it! Amazon had better get their act together, or I'll be boycotting the site indefinitely.
Review
Service
Amazon Delivery Service
Pros
- Selection
- Large assortment
- Competitive prices
Cons
- Bad - unprofessional
- Prime delivery service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
Amazon - Big boxes for small products
I like more Amazon over Ebay - I don't know why I don't trust the last one. I only have two inconvenients with a Mophie battery case I order from them and I couldn't return it because I don't live in the US. The other one is that I still don't understand why they keep sending big boxes for something so small (i'm sure I'm not the first one in saying this). You should give us an option to choose the size of the item if we are completely sure about its size. At the same time, the customer would be aware about the any delivery condition of the package.
Review
Service
Amazon Shipping Service
Pros
- Practical
Cons
- Shipping products
Reason of review
Problem with delivery
Preferred solution
use small boxes, for small items but keep them safe!
Tags
Dont Buy Remo Bell or be honest on amazon reviews
Amazon response to REMO+ doorbell Thank you for submitting a customer review. Thank you for submitting a customer review on Amazon. After carefully reviewing your submission, your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines Remo+ RemoBell S Wi-Fi Video Doorbell Camera warner on November 8, 2019 Piece of garbage Tech support is non-existent. Remo+ wont connect to internet router and calling customer service is useless at remo. they never answer the phone, have very limited hours, and called me back with an unintelligible message at 730pm four days after i left the message. I wasted so much time trying to work with them i went past my return window with Amazon. Its $90 piece of garbage.
Review
Amazon - BEWARE!!
I bought a monitor and a computer for my mother's birthday in September. She asked that I set it up for her. I live in another state and did not get back home till the beginning of November. Opened up the box and the monitor did not work. Amazon would not except a return without a 20% stocking fee b/c they said it was past 30 days. Brand new doesn't work and all I wanted to do is swap for one that did. Do not buy gifts from Amazon!
Review
Cons
- Did not stand behind the product
Reason of review
Damaged or defective
Loss
$199
Amazon in Houston, Texas - Can not log into account
No one ever got back to me
Review
Product
Amazon Account
It seems that amazon no longer allows a customer, who bought a product from them, to make a customer review unless the customer uses a credit or debit card and they have bought 50 dollars product . This has been going on since 2017, but for longer, I stopped using my...
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Review
Cons
- Being stricter about who can make a customer
Reason of review
Yoru not allwe dto make a cusotmer review if you use your bank account instead of card
Preferred solution
including cusotmers bank accounts and amiling addres ,if they use money orders ,to be able to make a customer review
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They did the same to my husband without him knowing it and he called. Them and report it and went to the bank also to stop it I hate amazon