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Robert P Dbh

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Fraudulent order made in US by cloning a UK Amazon account

Fraudulent order made in US by cloning a UK Amazon account
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On December 8 an order was placed in the US using information cloned from my Amazon UK account.

The order number was #111-719****-0009842 and was for a Samsung 970 EVO Plus SSD item costing $136.00

I was made aware of this by receiving an email to my email address recorded on my UK Amazon account.

I received further emails confirming delivery of this item to a postal address in Portland Oregon

I reported this to Amazon UK customer support as an unknown order. No details of this order appear on my account history. I changed my password, commenced two part authentication and assumed that all was well as there was no history of the order.

On December 12th, my bank was debited £110.60 which was the GBP amount of the US$136.00 mentioned in the order. I contacted my bank which is investigating and has cancelled my bank card. The issue remains under investigation.

At this point I again contacted Amazon UK customer service to explain what happened. After investigation I received an email informing me that there was no suspicious activity on my UK account. So how could I be charged for an order I have not placed.

Using a hunch, I applied my account details to the Amazon.com account and to my surprise found that I could access an account in my name in the US. On searching the order history on that account, it states that there is no order history in the past three months, however when I accessed the customer service area of that account, it records the Samsung product and also confirms that the product was delivered to a Portland Oregon address on Dec 11th.

Also on accessing the transaction history in the account, it recorded the amount of the purchase and confirmed the account from which the payment was taken.

I have yet again contacted Amazon.co.uk this morning to follow this up and despite explaining all this, the customer service adviser was unable to help and suggested I contact the US.

Hence this message.

I think there has been an account *** by some means in the US which has been partially covered up. Is this an inside job??

I have completely lost confidence in Amazon security at this point.

Can you help please?

R C Page

View full review
Loss:
$136
Pros:
  • Ease of use and prompt delivery
Cons:
  • Customer service is inflexible

Preferred solution: A full investigation and explanation of what has happened

10 comments
Guest

just report to amazon headquarters (858) Six Four Four 2499 they will look into this as soon as they receive your reply.

Guest

just report to amazon headquarters (848) Three Two Four 2420 they will look into this as soon as they receive your reply.

Guest

Try posting this on the Amazon website or actually contacting them - posting a review here does nothing for you.

Guest

See how clever you are... posting your order details on any website.

And this is where u guys are easily getting scammed by imposters and then u guys blame amazon completely for being scammed.. how can u even do this for your mistake you never accept it and just keep on blaming customer care!!!

Guest
reply icon Replying to comment of Guest-2497366

there is NO identifying information here. What are you talking about? Do you work for Amazon?

Guest

U guys are worst!!! U dont even want to hnderstand and accept the reality that is the reason the customer care agents lie u and the survey u fill impacts their job anyhow...

The amount shows as charged on your transaction id which id a false charge posted on the name of amazon and u guys think that amazon is taking money and lying to u!!!! Despit of exolainkng u guys u font understand anything or dont try to underatstand anything!! Its because of your own dumbness u guys fall in your own pit!! And that js where you guys are just pushed over calls and chats to different agents!!

If you are seeing the damm charge and there is a confirmation that its not us then you dont you listen!!! The charge is just a simple fraudgulent text to make u feel that money was charged !!!!!!!

Whatever u see sometimes its not real!!! If u guys were that smart and active by brain then u you would not be calling customer service for everything you desire of having!!!

Emani S Tlm
reply icon Replying to comment of Guest-2497364

Do you work with Amazon or something what do u mean “then it’s not us”

Adrianah Nmx

kaka

Guest

Nobody can 'help' except those of us who will remind you that you have learned a relatively inexpensive lesson about e-commerce. Hopefully it will prevent you from doing something even worse in future. Let it go and be glad it wasn't and will never be worse than it was.

Guest
reply icon Replying to comment of Guest-2468460

Agree entirely.

View more comments (9)
Anonymous
map-marker North Canton, Ohio

Videos

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Other then he was a little hard to understand, he was not able to help me, but gave me the number to where I could get help. And that is wonderful.

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Lauralee W Xve

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| map-marker Bay Minette, Alabama

Always a bad shopping experience

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Amazon - Always a bad shopping experience
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Updated by user Aug 21, 2024

I already called the company and I got absolutely nowhere with them. I was on the phone with them for over an hour, talked to several agents who were unhelpful bc I am hearing impaired and I had to keep asking them to repeat things.

I was hung up on 4 times. Please if you don't speak English very well why in God's name are you a C's agent?

Original review Aug 21, 2024
On Aug 15, I got my grocery order from Amazon. UPS left it on my porch and left without knocking like they always do.

After bringing the box in, I noticed it was damaged both on the side and bottom so I wanted to see what the contents looked like. OMG, I wish I hadn't bc there was absolutely no packing material in my the box and the pop tarts were completely smashed bc they were on the bottom along with my licorice On top of them was cereal, a box of 24 pouches of applesauce, 6 cans of chunky soup and a gallon bottle of juice. It looked like everything had just been thrown in the box. Everything was damaged in some way.

Pop Tarts were completely smashed, cereal boxes crushed, licorice mashed, ECT. I called Amazon and spoke to someone called Oscar who told me I would get a refund. 5 days later I still haven't gotten it so I called them and 4 times they hung in up on me. I even sent them pictures of some of the items and the outside box.

That wasn't good enough. The ones I spoke with wanted pictures of every single item and more pictures of the box. I don't keep boxes bc I have limited space so they get broken down and taken to the dumpster. I was shuffled from agent to agent with no success.

They were not going to refund my money despite the fact that I have a confirmation email to the contrary. So I don't know what to do now.
View full review
4 comments
Guest

just report to amazon headquarters (858) Six Four Four 2499 they will look into this as soon as they receive your reply

Guest

you are in good company. FIRSt: Amazon has been turning into a nightmare for the past 2 years.

ever so slowly, boxes 25 x bigger than items being shipped, with little to no packing. things arriving broken. in the past, we were able to cancel on the site, get a refund. the NEW methods Amazon employs is to combine your orders , deliver some of them, and then tell you that you can't cancel, while they are sitting on your cash - NO refund, No ability to CANCEL!

- it's like they just hang on to your money as long as they can --- sickening. not to mention the 9 times I had to Get on a phone support call and spend hours trying to get the items refunded and more importantly CANCELLED! (OTHERWISE: they told me I should wait for the delivery some time in the future --- and then return it for a refund (that takes 5 - 7 days )...

I am so done. have been ordering on Walmart site - might take a few days longer to arrive but hey, it shows up - and if you want to return it, there's a walmart a few miles away --- ridiculous!

Guest
reply icon Replying to comment of Guest-2577086

I've become Amazon's worst nightmare bc I'm hearing impaired and I take exception to how disabled people are treated not just by Amazon but by every big company. When I get treated like crap and I don't say anything about it, that's like saying that I'm condoning what they do and I'm not okay with it especially after I go through the trouble of sending photographic evidence to back up my statements.

I'm not going to waste my time being politically correct when they hung up on me 4 times especially when I didn't do anything to warrant it. I emailed their corporate office and yesterday I got an answer from them. They say they're going to give me a refund but I've heard that one before from one of their customer service reps. In fact, I have a confirmation email from that same rep saying I was going to get a full refund.

Well, that was more than 5 days ago and no refund. When I called them, that's when all the trouble started. I will wait and see if I actually get the refund but I don't have much faith that I will. What I have started doing is drastically reducing the amount of money I spend on Amazon.

We have a Walmart in town and although it takes longer, they're more likely to accommodate me. It's also easier to return something if I need to. I have to keep my Amazon membership bc I get medical supplies that Walmart doesn't have or is too expensive. My pen needles are 8.98 on Amazon for 100 and locally they are $40.

Big difference. But I'm not shopping there as much as I did.

Guest
reply icon Replying to comment of Guest-2577086

As a hearing impaired person myself, I'd like to ask why you think the telephone would be your best option ? It is the worst for me. No need to scream in print with the all capital letter format, either.

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Resolved
Nakassha M

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| map-marker Chicago, Illinois

Resolved: Returns/refunds

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Amazon - Returns/refunds
Amazon - Returns/refunds - Image 2
Updated by user Sep 16, 2024

Company fixed the issue and I have been provided with full refund.

Original review Sep 16, 2024

I accidentally bought two, and I want to return one of them, please. I just need a refund back please and thank you.

View full review
Loss:
$89

Preferred solution: Full refund

Michael G Jhu

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Two times the Amazon driver would pull up I would see him on my cameras he'd sit there for 7 minutes and drive off and say he tried delivery and didn't even get out of the truck I took off work to mee

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Two times the Amazon driver would pull up I would see him on my cameras he'd sit there...
Two times the Amazon driver would pull up I would see him on my cameras he'd... - Image 2
Two times the Amazon driver would pull up I would see him on my cameras he'd... - Image 3

Maybe put cameras in the truck to actually see the driver do what they say they're doing grant something for the people that have gotten screwed over I mean I've lost hundreds of dollars of work to meet people two times and I just lose the *** money. And nothing at all has been done about it I complained yeah I told them for the driver when it said special request I said get out of the truck and come to the door it's not that hard leave the gift at the door and he finally that's what they did after I called and complained but still I lost $500 this past week because of it and close to the same amount for another 2day a few weeks ago.

And then only say sorry. I I watched the driver pull off from my house go to a house across the street and get out and bring there order to the door and just sat there for mine

View full review
Loss:
$285
Pros:
  • Good price
  • Quality is good
Cons:
  • Delivery

Preferred solution: Price reduction

User's recommendation: If u ever get a delivery attempted message and you have cameras watching they probably didn't even get out the truck

Terry W Gue

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Amazon won’t support 3rd party services

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Amazon won’t support 3rd party services
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My original order never got to me so I requested a refund I didnt get a refund. I was told to contact the third-party seller, which is what shouldnt be done.

Amazon should support whatever they sell on their website however third-party said they would not give me a refund Amazons already approved my refund three times now and I still cant get it for some reason and so the third problem occurred when my debit card was compromised in which case I had to change my banking from one bank to a different one therefore, my refund could not be completed onto the original card that I had bought my item with even though I provided the new banking information because policy is really bad when it comes to that because my account was verified I was verified and I didnt get several several conversations in Canada Amazon. I still havent had my problems resolved as I can but Amazon should support whatever theyre gonna sell on their website. I never got what I ordered.

It didnt show up in time at all. Didnt come at all for an event that I had had planned that I could not compete in because I couldnt get what I needed .

View full review
Loss:
$34

Preferred solution: Full refund

User's recommendation: Don’t buy anything third-party from Amazon

Paulette M Lkn

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Supporter

Unable to use A to Z Guarantee because seller issued a partial refund for returned items and attempt to file A to Z is stopped because "refund has been issued."

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Amazon - Unable to use A to Z Guarantee because seller issued a partial refund for...
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Original review Aug 29, 2024

I ordered 6 New, Black Arlo Pro 4 cameras in 2 boxes that were supposed to have 3 cameras each. I received a single large box with the 2 Arlo camera boxes inside.

One box had 3 USED, WHITE cameras with scratches on the front and the protective plastic lens stickers were not present. The second box had 2 USED, WHITE cameras with the same defects. The cut out for the 3rd camera has an Arlo sticker over it and a battery in the camera cut out. One of the cameras in addition to the scratches had what appeared to be bird *** smeared on the front.

I requested a return and was told to submit a photo of the problem including a piece of paper with my name, date, date of receiving the item in the photo. I took a photo of each box and a photo of my holding back the sticker over one cut out to show that it contained a battery and not a camera. I also took a photo of both boxes together with the paper they requested. I was then told that this was not acceptable as they wanted ONLY ONE photo to show everything.

I called CS again and eventually they agreed to send a return label. They sent two return labels that I thought to have been accidental duplicates. I returned both small Arlo boxes in the same single large box in which they were sent to me using only ONE of the two identical labels that were sent. I could not place 2 return labels on the same box!

A few days later I got message of a REFUND FOR ONE BOX OF CAMERAS. I called CS and was told that one item was processed but it would take 2 weeks to process the other item. They could not explain why this was so and I requested to speak to a supervisor but the rep told me that the super would only tell me the same thing she had said. I persisted in speaking to someone else.

The supervisor came on line and said that it would be 3 more days before they would know IF the seller was going to refund the second half of the purchase. (TOTAL PURCHASE WAS $350 X 2=$700). She did not mention that because this was a 3rd party seller that I was eligible for A to Z. When I realized that I tried to file an A to Z Claim but was unable to do so because the SELLER HAD INDICATED THAT REFUND WAS REQUESTED FOR ONLY ONE ITEM AND THERE WAS NOT WAY TO EVEN FILE AN A TO Z GUARANTEE AND THERE ARE NO PHONE NUMBERS TO SPEAK TO A HUMAN.

I then at some point spoke to CS again to be told that this was sold by Amazon and that A to Z was not applicable as the item was NOT from a 3rd party. I was also unable to even leave comments about this for other potential buyers because last year Amazon removed all of my reviews claiming that there was "strange activity" on my emaill address. I made numerous calls to Amazon and could not get a return call or any indication what the STRANGE ACTIVITY was.

I then filed a complaint with my credit card company and one that is done Amazon refuses to engage any further. My money was eventually returned by my credit card company.

Order Placed: June 26, 2024

Amazon.com order number: 111-834****-420****

Order Total: $769.52

Shipped on June 27, 2024

Items OrderedPrice

2 of: Arlo Pro 4 Spotlight Camera -(Pack of 3) - Wireless Security, 2K Video & HDR, Color Night Vision, 2 Way Audio, Wire-Free, Direct to WiFi No Hub Needed, Black - VMC4350B

Sold by: Amazon.com Services, Inc

Supplied by: Other

Condition: New

$349.99

Shipping Address:

Paulette Metoyer

467 DHU VARREN RD

ANN ARBOR, MI 48105-****

United States

Shipping Speed:

Delivery in fewer trips to your address

Shipped on June 26, 2024

View full review
Loss:
$350
Pros:
  • Convenient and easy
Cons:
  • Unable to speak to anyone

Preferred solution: Full refund

User's recommendation: Consider not buying from Amazon

2 comments
Guest

AMEN! - walmart is wayyyy better - and if you have to return it, there's a walmart within a few miles of most cities! send a message to these mega-scam-companies for which amazon has now joined the ranks.

Guest
reply icon Replying to comment of Guest-2577097

F WalMart.

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Kelly N Fci

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Lower price after item received today

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Amazon - Lower price after item received today
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The agent was of no help. I asked for a manager, who identified herself as Leadership, but she was also of no help.

They said they could not see the price I saw.

I sent them screenshots (I don't know why, because they had no intention of helping) and then they said I have to return my two items that I have waited all week to receive, and purchase them again at the lower price from the SAME seller. This is a ridiculous waste of time and resources.

View full review
Cons:
  • Waste of resources
  • Wasted my time
  • Customer care is useless

Preferred solution: Price reduction

User's recommendation: Don’t expect help from customer service.

Kelly P Djp

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| map-marker Los Angeles, California

Delayed refund for returned item

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Amazon - Delayed refund for returned item
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I purchased an inflatable party tent that's 15 ft by 15 ft, it arrived and it was supposed to be all black. It was a different model of the same tent and it had colors all over it, I did not proceed to open it because I knew they had sent me the wrong one.

I returned it they've had it 21 days and I still have not received my refund for $847, no word from the company simply that they have received it and it's a waiting refund. When I called they acknowledge that they had received it that it was in brand new condition and they couldn't tell me why I had not received my refund.Be careful on the pricier purchases!

View full review
Loss:
$847

Preferred solution: Full refund

Asiya Vqb

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| map-marker Kingston, Kingston

Missingitem

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Subject: Missing Package - Order 114-658****-863****

Dear Amazon Support,

I am writing to inform you that I have not received my package associated with order number 114-658****-863****. The tracking number for this order is 930012****411878****98.

Although the tracking information indicates that the package was delivered, I did not receive it.

Ive checked my delivery location thoroughly, and there has been no sign of the package.

Please assist in resolving this issue as soon as possible. I would appreciate it if you could either provide a replacement or a refund.

Thank you for your help.

Sincerely,

Dj Printshop

View full review
1 comment
Guest

You will get the run around from customer service. But if they give you a hard time contact your state attorney general as they handle consumer complaints. Under consumer agreement regulations you are entitled to a full refund if your package showed up after the initial delivery date.

Dinna Dze

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| map-marker Grand Rapids, Michigan

Fraud was completely committed and they did nothing to help

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Amazon - Fraud was completely committed and they did nothing to help
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Someone hacked into my account bought a item and sent it to a Amazon locker in TX, i live in Flint, MICHIGAN not TX and why would I send it to a locker, they did nothing to help , just told me to contact my bank, bunch of BS, you allowed the money to go out of the bank in less than 30 seconds but have taken 2 months to say oh contact your bank! Amazon useless!!!

View full review

User's recommendation: Whatch out!

Kurt Zxi

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| map-marker Palmetto, Florida

Keep damaged product at discount price

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Bought open box item, listed as great condition. Large percentage of my purchases are great condition open items.

Rarely any issues. This product was not great condition, missing and broken pieces, damaged surfaces, and no paper work. Called to offer keeping the product send pictures to verify my statements but didn't want to pay more than 60% of original cost. Offered me 20% off or send back.

It's going to go in the trash now. All could have been avoided if return facility correctly labeled it as poor condition.

View full review

User's recommendation: The only way to cover yourself for a package like this is to take pictures but first call within 48hours with your complaint

Ariane Osc

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| map-marker Naperville, Illinois

Destroyed package and useless customer service to send replacement

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Amazon - Destroyed package and useless customer service to send replacement
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Package was destroyed in transit. It is obvious in the pictures the driver. It is red spray near the top perforated line for packaging

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User's recommendation: Great product until it took over 2 weeks to deliver and was delivered despite being obviously destroyed.

Emmett T Uyc

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Seller shipped half of what I paid for. Could not use parts and tool they sent without other parts. I have offered to return the useless parts that are half of order/theft of $370 Torch steal.ur $

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Amazon - Seller shipped half of what I paid for. Could not use parts and tool they sent...
Amazon - Seller shipped half of what I paid for. Could not use parts and tool... - Image 2

The order was partially shipped and they refused to take back what they had sent and refund my money. They cost me $500 at the mechanic's shop because I supplied my own parts, but I only had half and not the half that lifts the truck.

So, I tied up the shop's lift for nothing. Don't ever trust Torch products or customer service.

Avoid at all costs. Buy from anyone else.

View full review
Loss:
$873
Pros:
  • Love amazon

Preferred solution: Full refund

User's recommendation: Don’t purchase anything from Tour h

Auctions and Marketplaces Expert Talks

How to Save Money and Shop Wisely

How to Save Money and Shop Wisely

Jun 11, 2021

How to shop online wisely and save money? Trae Bodge, a smart shopping expert, shares tips on how to find the best rebates and deals, avoid shopping scams, and make informed purchases that are worth your money.

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Trae Bodge
Trae Bodge

Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.

Haydan Yan

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| map-marker Livermore, California

I can’t post a review to items I purchase

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Amazon - I can’t post a review to items I purchase
Amazon - I can’t post a review to items I purchase - Image 2

I am not allowed to make a review to items I have purchase it is saying that Amazon is not accepting reviews on this product from this account.

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User's recommendation: Please let us write a review when we want

Raed Sxq

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I bought a pair of adidas women sneakers and they come to my house with and alarm sensors, that is used at the stores

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Amazon - I bought a pair of adidas women sneakers and they come to my house with and...
Amazon - I bought a pair of adidas women sneakers and they come to my house... - Image 2

I went to the local store in my hometown and *** just refused to help me and remove it , even though I came into the store and 4 employees at the counter looked at as the alarm went off , they said because I didnt buy them from us they just had poor customer service, I was going to show them my Amazon account, and I had my invoice with me . Kohls tried but the fitting was not the same. Now I have to wait until the seller contacts me , but Im still not able to wear my green sneakers with my Eagles jersey

View full review
Pros:
  • That the merchandise comes on time and well package

Preferred solution: The tag removed from my shoe

User's recommendation: Until this is resolved I don’t know what to say

Jaquell Fsx

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| map-marker Las Vegas, Nevada

Got disconnected from a call

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Amazon - Got disconnected from a call
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I order the two items paula's choice from prime, it came with leaking bottle, so I ask for replacement, then, I got the second shipment were even worse, the whole bottle liquid was empty same as first time. I had called the service, they got me blocked. I'm very disappointed with the Amazon service.

View full review

User's recommendation: Not recommend

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Summary

Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially, Amazon started as an online bookstore, but it soon diversified into other categories such as electronics, clothing, home goods, and more. Today, Amazon is the largest online retailer in the world, offering a wide range of products and services to customers around the globe.

Amazon's niche is its ability to provide a vast selection of products and services, fast shipping options, and competitive pricing. The company has also expanded its offerings to include services such as Amazon Web Services (AWS), a cloud computing platform, and Amazon Prime, a subscription-based service that offers free shipping, streaming movies and TV shows, and other benefits.

Some of Amazon's top products include the Amazon Echo, a voice-activated speaker and virtual assistant that can perform a variety of tasks, and the Kindle e-reader, which allows users to download and read books and other materials. Amazon's online marketplace also offers a wide range of products from third-party sellers, including clothing, home goods, and electronics. Additionally, Amazon's Prime Video streaming service contains a growing library of original content, as well as movies and TV shows from other studios.

Amazon reviews and complaints

Amazon is ranked 33 out of 832 in Auctions and Marketplaces category

Area Served

USA, UK, Worldwide, Europe, Canada, Other, Asia

Payment Methods

VISAMasterCardDiscoverAmerican ExpressPayPal

Amazon FAQs

Winnie Murugi
Winnie Murugi
PissedConsumer Reporter

Amazon is a huge web-based enterprise that focuses on e-commerce, cloud services, AI technologies, and streaming media. Founded in 1994, Amazon has grown to one of the five largest US companies with over 100 million subscribers worldwide.

Amazon FAQs

As stated on the Amazon Help page, you may cancel your order only if it hasn’t been shipped yet. A cancellation request can be submitted on the Help & Customer Service tab by going to Your Orders and checking the required items. You should get the cancellation message.

According to Amazon Support, each subscriber can submit a request to close their Amazon account and delete all personal data. The option is available on the Managing Your Account tab. To confirm the account cancellation request, it is necessary to reply to a confirmation notification within 5 days. Once your account is closed, all data will no longer be available to you.

Amazon offers a number of return options that may differ depending upon the seller, merchandise, and the reason for return. Most Amazon sellers follow a 30-day return policy. A return request is submitted on the Your Orders tab. If it isn’t reviewed within 2 business days, you may submit an A-to-z Guarantee claim.

Amazon offers 2 selling plans: Individual and Professional. A referral fee is charged on each transaction for both plans. The Amazon seller account with business email is required to start selling. You may also use the Amazon seller application.