Amazon

On Aug 15, I got my grocery order from Amazon. UPS left it on my porch and left without knocking like they always do.

After bringing the box in, I noticed it was damaged both on the side and bottom so I wanted to see what the contents looked like. OMG, I wish I hadn't bc there was absolutely no packing material in my the box and the pop tarts were completely smashed bc they were on the bottom along with my licorice On top of them was cereal, a box of 24 pouches of applesauce, 6 cans of chunky soup and a gallon bottle of juice. It looked like everything had just been thrown in the box. Everything was damaged in some way.

Pop Tarts were completely smashed, cereal boxes crushed, licorice mashed, ECT. I called Amazon and spoke to someone called Oscar who told me I would get a refund. 5 days later I still haven't gotten it so I called them and 4 times they hung in up on me. I even sent them pictures of some of the items and the outside box.

That wasn't good enough. The ones I spoke with wanted pictures of every single item and more pictures of the box. I don't keep boxes bc I have limited space so they get broken down and taken to the dumpster. I was shuffled from agent to agent with no success.

They were not going to refund my money despite the fact that I have a confirmation email to the contrary. So I don't know what to do now.

I ordered 6 New, Black Arlo Pro 4 cameras in 2 boxes that were supposed to have 3 cameras each. I received a single large box with the 2 Arlo camera boxes inside.

One box had 3 USED, WHITE cameras with scratches on the front and the protective plastic lens stickers were not present. The second box had 2 USED, WHITE cameras with the same defects. The cut out for the 3rd camera has an Arlo sticker over it and a battery in the camera cut out. One of the cameras in addition to the scratches had what appeared to be bird *** smeared on the front.

I requested a return and was told to submit a photo of the problem including a piece of paper with my name, date, date of receiving the item in the photo. I took a photo of each box and a photo of my holding back the sticker over one cut out to show that it contained a battery and not a camera. I also took a photo of both boxes together with the paper they requested. I was then told that this was not acceptable as they wanted ONLY ONE photo to show everything.

I called CS again and eventually they agreed to send a return label. They sent two return labels that I thought to have been accidental duplicates. I returned both small Arlo boxes in the same single large box in which they were sent to me using only ONE of the two identical labels that were sent. I could not place 2 return labels on the same box!

A few days later I got message of a REFUND FOR ONE BOX OF CAMERAS. I called CS and was told that one item was processed but it would take 2 weeks to process the other item. They could not explain why this was so and I requested to speak to a supervisor but the rep told me that the super would only tell me the same thing she had said. I persisted in speaking to someone else.

The supervisor came on line and said that it would be 3 more days before they would know IF the seller was going to refund the second half of the purchase. (TOTAL PURCHASE WAS $350 X 2=$700). She did not mention that because this was a 3rd party seller that I was eligible for A to Z. When I realized that I tried to file an A to Z Claim but was unable to do so because the SELLER HAD INDICATED THAT REFUND WAS REQUESTED FOR ONLY ONE ITEM AND THERE WAS NOT WAY TO EVEN FILE AN A TO Z GUARANTEE AND THERE ARE NO PHONE NUMBERS TO SPEAK TO A HUMAN.

I then at some point spoke to CS again to be told that this was sold by Amazon and that A to Z was not applicable as the item was NOT from a 3rd party. I was also unable to even leave comments about this for other potential buyers because last year Amazon removed all of my reviews claiming that there was "strange activity" on my emaill address. I made numerous calls to Amazon and could not get a return call or any indication what the STRANGE ACTIVITY was.

I then filed a complaint with my credit card company and one that is done Amazon refuses to engage any further. My money was eventually returned by my credit card company.

Order Placed: June 26, 2024

Amazon.com order number: 111-834****-420****

Order Total: $769.52

Shipped on June 27, 2024

Items OrderedPrice

2 of: Arlo Pro 4 Spotlight Camera -(Pack of 3) - Wireless Security, 2K Video & HDR, Color Night Vision, 2 Way Audio, Wire-Free, Direct to WiFi No Hub Needed, Black - VMC4350B

Sold by: Amazon.com Services, Inc

Supplied by: Other

Condition: New

$349.99

Shipping Address:

Paulette Metoyer

467 DHU VARREN RD

ANN ARBOR, MI 48105-****

United States

Shipping Speed:

Delivery in fewer trips to your address

Shipped on June 26, 2024

I ordered an electric bimini top it came in wrong color and it wasn't even electric parts were missing and now I'm getting ask to get a police report and jump through hoops to try and get my money back or the parts at least not asking for anything free whatsoever just want what I paid for it's already cost me $400 to get it powder coated black like it was supposed to be and then he realized there's no actuators that would make it go up and down just a control panel and they have been jerks to me from Glehns is the third party that sent me the top when I thought Amazon would make them do right by it for trusting them selling items through Amazon. Hopefully Amazon makes them fix the problem.

One of the news blogs on my phone stated that Bezos was the richest man in the world. So why all the nasty crap going on?

In the past when you had a return, Amazon would email you a return label which you would attach to your package and either have UPS pick it up or you'd drop it by at one of their stores, and they'd give you a receipt with a tracking number. No hassle, no problem, no cash. Not anymore. I had to return a laptop which was more hype than function and the SD card slot wouldn't open.

I go through the usual steps to tell why it's being returned and to request a return label. I got my tablet firmly boxed up and go to UPS only to discover UPS can't accept it because Amazon gave me a USPS (postal) label which meant I had to pay to have it returned.
Well folks, I was not happy when I discovered the cheapest way to return this item cost me $11.30. So yes, I'm pissed big time.
My reviews on Amazon purchase items are being rejected. Seems like you can't comment on packaging and shipping.

To me, packaging is just as important as the product. If a seller doesn't take adequate care to protect the product before I get it, he doesn't have pride in his product and doesn't care about customer satisfaction, and I don't trust him if I get something that isn't packaged to protect the item I am buying. OK, so in this case, in reviewing this tablet I remarked that the tablet wasn't blue as specified (you get a color option), it was more gray and the blue color was from its case (comes with a hard back plastic shell and a triple fold plastic screen cover that can serve as a stand, and NOT leather as stated). Well this neat little trifold stand always collapses because the tablet is too heavy.

Wow review rejected, can't be printed. Other reviews also rejected for being honest. On one package of sewing machine bobbins, there is NO size but a large label "made in China" (of course). Now for those of you who don't sew, a bobbin is just as important as the right sized gasket, screw or blade, and the wrong sized bobbin can destroy a sewing machine.

How utterly lazy not to put a size on the package. The other thing I found out is that if you check those ratings carefully you will note something else. A product had not been reviewed, but it had a 5 star rating. Looks like everything starts with a 5 star review and the stars decrease if there's any negative reviews, so check the reviews and ratings to see if they coincide.
Then those stupid stupid emails that are forwarded from other customers "will this bobbin fit my 1955 Singer?" Why would you post a question like this to a stranger and sit there waiting for an answer?

Your machine comes in a box which usually specifies what's included, often mentioning the size of bobbin. Second, you get an instruction booklet or manual - look in the index under B to find bobbin- it will tell you the size there. Contact the place where you got the machine or contact the manufacturer. Then the next forwarded email is what size of thread would I recommend for such and such project.

Well lady, I don't know if you have 20/20 vision, wear glasses, are blind in one eye or have cataracts, so how do you suppose I can answer that?
And all those *** recommendations based on my previous purchases that aren't in the same category or same usage potential. The shipping times are far more delayed than in the past as well and rather than group your items for shipping, they often come at varied times, so you're always checking to see if they arrived or got stolen before you got there. I had ordered some items while I was at the VA hospital. I clearly annotated directions to the building I was in with landmarks and/or building signs.

I get a frantic call just before the expected delivery time that the driver is at the Veterans' cemetery and is lost. I try to direct her back on route and tell her to check her phone for a map of the campus which shows building numbers. Well another frantic call. I ask her where she's at, she doesn't know, so I ask her questions like "are you near a multi level garage?" Yes.

"Well, you're at the right spot. All you have to do is go up the sidewalk to the double doors." She freaks and doesn't want to go in because people from the domiciliary are milling about in the warm air. Mind you, these folks are in normal civilian garb, not straight jackets. So I have to finally direct her to the front of the building which was basically an arc from where she was at, and even then I had to shake my arms to flag her down while waiting outside.

By the time this woman stopped, she was so frazzled, I thought she'd stroke out. Turns out Bezos is so cheap he won't put GPS units in his own trucks.
Note: 1st 2 pictures are of the tablet with the protective case removed, note the color; on the package of bobbins (cellophane pack) the number is an item number, not a bobbin size

On my front door, there's a big notice saying, 'POLITE NOTICE: PLEASE DELIVER ALL PARCELS TO THE BACK DOOR.' I've called multiple times regarding this issue. I'm disabled and can't use the front door as my mobility chair and a lot of medical stuff are in front of it.

I spend a significant amount of money with you since I can't go out to shop. I've had to call my carer to come and get my parcel because I'm afraid it may end up stolen if left on the roadside. I've spent hours on the phone with you about this matter. I'm afraid you're going to lose a good customer all because the drivers can't be bothered to come to the back door.

They are fine with leaving parcels at the back door because no one will see them and it does say, 'deliver to back door' on the delivery note. I feel as though I'm facing disability discrimination. I'm very upset over this matter.

I can't go out to shops to get my shopping because of my limited mobility. I have to call my carer after every delivery.

I was very unpleased because I bought Amazon cards and they refuse to help me with this issue telling me to take it back to the third party store in which I bought them from the third party store told me I needed to go to Amazon to get my money back or get new cards Amazon told me to take it back to the third party store when it was their cards the Amazon gift cards in which I purchase I'm still not got my hundred and $25 back in gift cards that I purchased so I'm very unsatisfied with Amazon cuz I'm still trying to get my money worth of their defective cards that they sent to Dollar tree in Riverside California

My order was delayed by a few days, so I was given a $50 credit, and later a $30 credit because they had to cancel my order. I was told the credits would be applied automatically to my next order. When I tried placing an order today, only $30 was applied. I talked to almost four agents to ask where the $50 was. Three of them transferred me to a different representative, and the one on call put me on hold for 30 minutes. The fourth representative told me that I was given a false promise by the previous representative who told me $50 would be given, and there's nothing else they can do for me.

Like, despite acknowledging that one of their team made a blunder, you're telling me now it is what it is? We will give you a false promise only to end a chat? How is this ethical?

I told him I had proof from a previous screenshot. I don't have a claim code number because the gift card is not visible (he kept asking me for the code). I gave him the code for a $30 gift card because that was visible and now, I have the screenshot of the message where he accepted that I was given a false promise.