Amazon

I can remember when Amazon was a genuinely good company that trusted and believed in their customers. Just like Nordstrom's department store and many others like them, consumers have exploited them with false returns and lies about shipping mishaps and quality control. Sellers have responded by raising prices and adding exorbitant shipping costs to deter returns and make the process as unappealing and difficult as possible. They make false promises about guarantees and easy returns, no questions asked. They know they walk a fine line with us. So, they over-promise and under-deliver, hoping we'll get used to being treated so poorly.

It's a tough task to persuade customers to try you out for the first time and even more difficult to get them to stay when there are so many sites to choose from online. We turn to the worst possible resources for reassurance...other people. We rely heavily on reviews. Amazon is infamous for posting fake reviews claiming they had no idea it wasn't real. You have to question every aspect of the shopping experience, and reviews are the hardest. You are left to wonder if they're true or if they're just trying to tarnish the company's reputation because they are the competition?

Once again, Amazon plays the game well. It's a perfect example of this anomaly. They have lost control of their sellers' marketplace, and the sellers are running amok! Their products are junk, and their prices are high. The part that bothers me the most is the false advertising and the tricky wording they use to pull you in and fool you into buying their product. They put a picture of the high-end merchandise and the price of the low-end merchandise. So when you look at the picture, you think you're getting that for this price that they have listed. Then when you click on it, it's a whole different scenario. This used to only happen with sellers who used Amazon as a platform. Now it's happening more and more with Amazon itself. Amazon is using the same tricky marketing strategies as their lazy sellers. They have stooped to new lows, and I wish I had more options for places to find everything I need or want. I shopped eBay for years before I found Amazon. Now, I'm beginning to venture out to Temu, since most of the Temu sellers also sell on Amazon for twice the price for the same product.

People who shop on Amazon are willing to pay a little bit more for the convenience Amazon offers. The prime membership includes free shipping and most of the time you receive your order within three days. Temu, on the other hand, can take weeks to receive. Your order will usually come in several different shipments. Returns on Temu are horrible. I returned several items that were beyond bad for whatever reason, and I have yet to receive any money back. It's been months. Instead, they want to dangle a bunch of coupons, saying you have credit towards your next purchase. In reality, I've never seen that credit either! I get the same discounted price whether I returned something or not.

I've only been using the site for a couple of months now, and it's tricky. There are lots of crafty sellers who have learned and mastered the art of retail deception. The hardest part about shopping with Amazon or other websites like Temu and even eBay is that when something goes wrong, the consumer is always the one left paying for it. It used to be the company taking the hit and chalking it up to the cost of doing business. Not anymore! They make returning a product so miserable and complicated that you give up on trying to ensure the return of your money (NOT AS CREDIT!) by looking at bank statements and cross-referencing the website that sold you the bad merchandise. It is time-consuming and most of the time an ineffective effort. Websites like Amazon don't keep their information current to real-time, so we can't confirm receipt or process your return since you sent it. Rarely does it say it's complete!

It's almost always just hanging there open, waiting for a concerned consumer to bring it to their attention and demand their money back. This is a way for Amazon to hold onto your money as long as possible, hoping you'll get too distracted or busy with your life and forget about it altogether. We have become lazy, and they make it more energy-consuming. If the price is not worth it, we just throw the item away and hence, the money we spent on it gets tossed into the vast pit of wasted money and bad decisions, never to be seen, reclaimed, or used again.

We read reviews, but they don't work as we had hoped. Moody humans with all their motives can rarely be considered accurate or applicable as intended. Often, we are faced with lies as they are usually bribed by the company, offering the consumer free merchandise if only they post a rave review complete with pictures. We have YouTube to thank for much of this manipulation. Where is this all heading? I have no idea!

All I know is that I spend too much for products that are not worth it. Quality is a thing of the past unless you are buying authenticated luxury products. And even they are starting to get tainted. I feel terrible most of the time I shop now when before it made me feel excited about receiving my order. Now, it's a necessary evil that I'm forced to buy three of the same type of item to find one that works. Then I get to return the other two items and wait for my money to be accessible to me once again. This can take days, maybe weeks to happen if at all.

We are all messed up. I suggest making it, growing it, and using the barter system to put our unique talents to practical use. Unfortunately, most people are subject to lethargy, being too lazy to put in the required effort needed to do anything for themselves that is of high enough quality to be proud to share with others. So where does that leave us all? Dependent. Angry. We have to face the fact we are reliant and forced to trust others (people, companies, AI, and websites) with our money based on their word, which in reality is unreliable, knowing they refuse to trust us.

We must do as they want us to, even though it may not always be the right choice. But we must trust them. It's truly a dilemma for me, and I know I'm not alone. I don't know if it can be fixed. As a consumer in the prime of her money-spending life, I have stopped dead in my tracks to evaluate and renegotiate the terms. I need to understand what I'm up against before I can move past it in any victorious way. I'd like to have some products and devices that show where my money went at least. Right now, I have very little to show for the money I've spent. It's confusing if I actually ordered something or just put it in a basket somewhere, never to return to complete the purchase. Or sometimes, I order the same thing twice from different websites! I have become the queen of returns, and stores hate me.

Too bad, I say! Do they look at my returns to spending ratio? Because if they did, they would be better at customer service solutions and offer a smile knowing I have choices. I am being forced to comply and to accept whatever sub-standard products they are selling or go without. I must change the way I buy, since they have changed the way they sell. AI is our customer service representative so the company can stay out of any bad light their products cast. They hide from us behind websites, chats, and outrageous hold times and language barriers we can't wait to experience. It can take literally hours on a customer service call, that could yield a couple of hundred bucks if you are lucky, and then allow them to just credit your account with them since it's faster for you to see some money back in your control. Well, kind of. Money they already received just gets reused.

And so it turns. With awareness reaching new levels, I can detect now what was never before there to detect in most sales environments beyond the used car lot. We battle the bait and switch, tricky wording, and we now must out-master the sellers and companies in the art of deception and false promises. Over-promising and under-delivering doesn't work for me anymore. Resources are becoming less while the wants and needs are increasing. Something has to change, and it has to be the consumers who drive the change. We need to get our act together, be on the same page, and take a stand! I hope this website will encourage that.

This is my very first post, and it feels good to get this off my chest!

First, I put an order in. I didn't even know it was through a third party.

Cellar, the item arrived on the first of the 2. The item was okay, but it's made of cheap and flimsy material, kind of like corkboard or something. Where it's already pre-drilled, the second one, the drawers are cockeyed and uneven; they look horrible. It looked horrible, and the secret drawer sliders, which do not look very secret, do not work for that one.

I don't know why I tried for days to get it to work, moving things around, trying to figure it out, and it's just not good. So I wanted to return one of the items. I spoke to a customer service representative. He helped me file a claim.

Nothing happened for a couple of days, so I called back. I spoke to another one. They said he never did what he was supposed to do. So she gave me in writing the fact that I didn't need to return the items and that it was covered and going to be for a refund.

So I waited a couple of days and called again. They said that my return was already processed.

My refund was already processed and forwarded onto Affirm. Well, not too long after that, I got an email from Amazon A to Z Guarantee, which I cannot find any way to get a hold of and talk to, and they say that because I didn't respond to some kind of information, my refund has been denied.

yeah, amazon suspended my account because they said I returned too many items and got too many refunds, and now I have to wait till Tuesday to get an update if I'm going to get my account reinstated or if I'm going to be permanently banned from buying on amazon because we don't have a UPS store near me, and I told them that. I told them about my disability, and I told them that the employees were not following directions, and they didn't care one bit about me. they called me a liar, a fraud, a scam artist, and beyond more words than you can imagine.
I told them if they would just waive that $8 shipping fee from UPS, then I would be fine with returning items, but they were like, “yeah no, you have to pay $8 for UPS to come to your house and bring the label.” Even if you pay for something that costs like $3, you're going to lose money. So I complained, and I did look at my returns, and I did return a lot of stuff because a lot of stuff was destroyed. There were chips that were completely crushed. There was soda that completely leaked, drum heads that were smashed, lightsabers where you turn them on and they explode. I mean, the list goes on and on.
And I just had somebody die on me yesterday at 9:00 a.m. this morning, and I didn't find out about it, and now I have to deal with this *** and I'm the— you know, I'm the enemy.
And I told them I apologized for everything. I gave them my word I would not return anything, even if it was damaged or broken. You know, I just did what I could because I don't want to lose my amazon account. I have an echo device. I have an older Kindle, you know. Yeah, I mean, where the *** am I going to go if I can't go on amazon? Then I thought about it. I mean, Jeff Bezos is a multi-billionaire, but he's also one of the biggest *** there ever were. He doesn't care about the customers. Amazon doesn't really care about the customers. Now that I think about it because of the way they treated me, I mean, I was treated like dirt. I had several employees I chatted with who told me that “no, no, you're not suspended. You're fine. Don't worry about it. We'll get it fixed in 48 hours,” or “24 hours,” I’m sorry, and then coming now I have to wait till Tuesday until they finally give me an update. So I'm probably going to get banned permanently from amazon for buying, which I think is ridiculous because there are people out there getting free stuff all the time from amazon and lying their *** off to leave reviews, and I even told them that I didn't know it was against the rules to message people about asking for stuff to be one of their testers, to be one of the people that send stuff, to be like a huge influencer, which I'm not, but I didn't know it was against certain rules because they never clarified it with me.
So to answer your question: has this happened before where I've gotten a package and there's nothing in it? Yeah, more times than I can count. I've opened boxes where there’s nothing inside, and I've opened bags where there’s nothing inside, and I told them about it. And I'm the *** enemy. They call me a liar, a fraud, a scam artist trying to get free stuff. Let me tell you the only people getting free stuff are my trash guys because that's where all this crap goes.
I ordered a winter hat. Okay, nice fur hat winter, no problem. It was too big. It cost me $11. I said, “okay, I would like to return this please.” And could you waive the shipping fee? And they’re like, “yeah, no problem, just keep it and dispose of it.” I didn't ask to keep it. The customer service representatives gave me this option all the time, especially the same with the lightsaber and the other stuff I've ordered recently. Their employees are the ones that should be fired, not me being judged. I'm just a customer. If they would have said no, they can't, I would have been okay. Fine then. You know I'll just keep it and suck it up, you know. But to suspend my account for this is retarded, and if they do suspend my account indefinitely I might file a lawsuit. I don't think I would win it anytime soon, but I just might because it's going to *** me off, and I'll start a pissed-off consumer thing like you did here and let people know about amazon and what they do and how they treat you. They don't treat you nice.
You know they have this stupid $8 return fee for UPS coming to your house. Well, where I live, we don't have a UPS store near me. It's like 20-30 miles away, and I don't drive a lot because I'm disabled from a car crash. So I don't feel like going to Binghamton, New York, to drive and deliver something where it's going to cost me more gas, more time, etc. And I might even get into another wreck. I don't need that. So now I have to wait until Tuesday to get my so-called court-appointed verdict. It makes me sick to my stomach that I could be technically banned from amazon for customers giving me the opportunity to keep items that I did not ask to keep. So yeah, I have had your problem, and I'm having it still until I was banned. Be careful.

I ordered an item that was to be delivered on Monday. When Monday came and went with no package delivery, I reached out to Amazon.

Oh, they were sorry. I heard that a lot, but no one could tell me why they hadn't received my order. I was assured that it would be delivered on Tuesday. On Tuesday, I received an email stating that there were issues with my order.

I reached out to Amazon via chat and was told that the item was scheduled for delivery on Thursday. When I told them that this was unacceptable, they 'expedited' my order and assured me that it would be delivered today. By 2 p.m., I saw that there was still no movement on the package. It still showed to be in transit.

I reached out to Amazon again, and once again, they assured me that it was going to be delivered today by the end of the day. I asked them for their definition of 'end of day.' I didn't know if they were talking about midnight or what. They assured me that end of day for them was 8 p.m. By 6:30 p.m., I called again because there still wasn't any movement on the order.

Once again, I was assured that the package would be delivered by the end of the day. I was told that the carrier had it in their possession but didn't update anything, and that was why it still showed in transit. I was assured again that the package would arrive by the end of the day. 8 p.m.

came and went with no delivery. I called back and demanded that they cancel the order and refund my money. I was informed that they can't cancel an order that is still in transit status. Never mind the fact that I was told repeatedly that it was en route to me.

Now they can't deliver the package, they can't cancel the order, and they can't refund the money. This is Amazon! This simple task of delivering a package is literally the basis of what this business was built on. Now they have shown that because there is zero accountability, they can lie to the customers and tell them whatever they want to hear.

I called back and spoke to the billing department for a refund and was told again that it is in transit status and that he didn't know why they would tell me that it would be delivered today. This wasn't told to me by one person. This was told to me by five different people.

Now, me being the customer, am out the money for an item that they can't deliver on time, can't tell me why it is late, and makes promises that they have no clue about. Amazon has gone way downhill, but continues to bill me the prime membership fee on time every time...

I am supposed to get a senior discount because I am on Medicaid. Twice in the last three years, Ive gave them the information and they switched it to where I only had to pay half.

Then the next month they just charge me full amount again the only reason I noticed tonight was because I looked and I had two charges for $16.08 which is a full amount. I asked him about that and they said theres only one charge.

I can see them on my bank statement, but theres no way for the company to let me send them a picture of it and I dont think they really want to anyway. I spent thousands of dollars every couple of months at this place, I love their service cause Im disabled I feel like Im being taken advantage of.

When explaining that this has happened three other times, and three weeks ago I called on the same matter which you checked, it showed I returned on the 12th at Amazon Fresh. But because this happened two other times, and now being charged on this last one, we need to see why this is happening and resolve this problem.

I am a disabled woman. I have never been late on a payment, and I've always returned anything that I have gotten. But for some reason, three times this has happened. Three weeks ago, we resolved this problem on the same item; it showed I returned it to Amazon Fresh on that date, and now for them to charge my account on something that was resolved three weeks ago is unacceptable.

The young man that I was talking to hung up the phone on me right in the middle of our conversation. That is very unacceptable for one thing, to be hung up on while you're explaining and asking for help and resolving this problem or to look into it. For me to be a disabled woman and asking for your company's help and to be totally ignored and hung up on is unacceptable. I had to recall; we went through this whole thing.

I had to send in a questionnaire on the four questions and had to go through all this over again. I hope that you do find out and resolve this issue on why this is going on with my account. But you need to speak to the young man that treated me with disrespect because what he did was unacceptable, especially explaining and going through all that and the time taken, to be hung up on in the middle of me even talking. If you go back and listen to the tapes, you'll see that I didn't get angry.

I didn't yell. Nothing. So, none of it is acceptable. Thank you.

Please get back to me on this because I'd like to know what happened to that young man because he should not be working with this company and cutting his customers off like that on an issue that is important like this when somebody's account is being charged for no reason at all. To look for a resolution and find out what was going on and why it was happening and to be cut off, because obviously he didn't want to deal with it, is unacceptable!

Im returning two items that dont fit me because it was too big on my feet and it was a big side for me. I need a lower side more small and thats why I couldnt. Im returning it because its 6 1/2 and I want six and its too big for me 6 1/2 and I just want six so I put the socks on and it still gets so big and I dont like it and both of them are really big and they dont fit me so I want To at least change them and get a smaller side not 6 1/2 but a six so if theres any other way, I can because it came two times and Im returning this the second time and I dont know why I came two times so thats why Im returning them again, but it says that I cant return them because the code doesnt verify in staple so I dont know how can I change them and thats what Im trying to call Amazon too at least help me out how can I get them different side but not the same side or Im returning them both cause Im not keeping them

on 11/18/2025, I called an Amazon customer service phone number listed on their website to deal with a return I had. The person that answered seemed knowledgeable in Amazon's verbiage.

He said he could help but noticed I had some fraud on my account with gift cards and that this was common around the holidays. They were able to charge a credit card I had on file through Amazon $2000.00 on DoorDash gift cards and send them to an unknown email account. He acted like I was being defrauded by these DoorDash cards, but in reality, he was stealing them through my account. When I realized what happened, I called Amazon to report it.

Then, on 11/23/2025, they locked my Amazon account. I called another customer service number and was told that my account would be unlocked in 2 hours; it wasn't. I was lied to by an associate at Amazon at 7:59 am on Sunday morning, 11/23/2025. She told me my account would be unlocked in 2 hours, and it wasn't - she lied.

Then, I called back to speak to a supervisor at 11:18 am. This associate told me there wasn't a supervisor to speak with and hung up on me after I told him that my account was supposed to be unlocked in 2 hours. Fraud happened on my account because I called Amazon on a phone number listed on their site: 866-490-**** - I have a screenshot of it as proof. The fraud happened because at the other end of that number was a person acting like they were a customer service associate.

They were able to get into my account and charge 8 $200.00 DoorDash gift cards and change it to my Capital One credit card. When I reported this to my credit card and to Amazon, somehow 5 other purchases got mixed into that. When I saw this, I reported it immediately to Capital One and to Amazon so that those charges that I made were reversed. Then today, Amazon locked me out of my account and even my Alexa account that I use daily.

This is the first time in many years of having an Amazon Prime member account that this has happened. I am terribly disappointed and appalled in Amazon's response to help me through this. I was locked out and lied to!

I have been a Prime member for more than 15 years; if they do not make this right, I will be canceling my account! See attached fraud screenshot of the number called.

Me being a prime member, my last few orders have been late. The things I have been ordering are for my business.

I make leather purses, so far I couldn't deliver my product because Amazon couldn't deliver my order in a timely manner. Here we go again, I'm about to lose a customer because my order is late again. I don't care if you compensated me for my last late order for a different customer; now this is a new customer, and I'm going through the same thing. I need compensation, and I need y'all to do better than what you're doing.

I also have two more items with the studs for my leather, and they are late too. If the one couldn't come through, they could at least send the rest of my order until that one was able to come through: my curtains, my plug-ins, and two packs of studs for my leather, so that makes all of it late!

Yeah Amazon suspended my account because they said I returned too many items and got too many refunds and now I have to wait till Tuesday to get an update if I'm going to get my account reinstated or I'm going to permanently be banned from buying on Amazon because we don't have a UPS store near me and I told him that and I told him of my disability and I told them that the employees were not falling directions and they didn't get one damn about me they called me a liar a fraud a scam artist and beyond more words and you can imagine
I told him if they would just wave that $8 shipping fee from UPS then I would be fine with returning items but they were like yeah no you have to pay $8 for UPS to come to your house and bring the label. Even if you pay for something that cost like $3 you're going to lose money. So I complained and I did look at my returns and I did return a lot of stuff because a lot of stuff was destroyed. There were chips that were completely crushed. There was soda that was completely leaked drum heads that were smashed lightsaber where you turn it on and it will explode. I mean the list goes on and on
And I just had somebody die on me yesterday at 9:00 a.m. this morning yesterday and didn't find out about it and now I have to deal with this *** and I'm the and I'm the you know I'm the enemy
And I told him I apologize for everything. I gave him my word. I would not return nothing even if it was damaged or broken. You know I just did what I could because I don't want to lose my Amazon account. I have an echo device. I have an older Kindle you know. Yeah, I mean where the *** am I going to go if I can't go on Amazon and then I thought about it. I mean Jeff bezos is a multi-billionaire but he's also one of the biggest *** they have ever. He don't care about the customers. Amazon doesn't really care about the customers. Now that I think about it cuz the way they treated me, I mean I was treated like dirt. I had several employees I chatted for told me that no no you're not suspended. You're fine. Don't worry about it. We'll get it fixing 48 hours and or 24 hours. I'm sorry and then coming now I have to wait till Tuesday so they finally give me an update. So I'm probably going to get banned permanently from Amazon for buying which I think is ridiculous because there are people out there getting free stuff all the time from Amazon and lying their *** off to leave reviews and I even told them that I didn't know it was against the rules to message people about asking for stuff to be one of their testers to be one of their people that send stuff to be like a huge an influencer which I'm not but I didn't know it was against certain rules because they never clarified it with me
So to answer your question, has this happened before where I've gotten a package and there's nothing in it? Yeah, more times than I can count. I've opened boxes where there's nothing inside of it and I've opened bags where there's nothing inside of it and I tell him about it. And I'm the *** enemy. They call me a liar, a fraud, a scam artist trying to get free stuff. Let me tell you the only people getting free stuff is my trash guy cuz that's where all this crap goes
I ordered a winter hat. Okay nice fur hat winter no problem. It was too big. Cost me $11 I said okay I would like to return this please. And could you wave the shipping fee and they're like? Yeah no problem just keep it and dispose of it. I didn't ask to keep it. The customers s representatives gave me this option all the time, especially the same with the lightsaber the same with the other stuff I've ordered recently. Their employees are the ones that should be fired, not me being judged. I'm just a customer if they would have said no they can't. I've been okay. Fine then. You know I'll just keep it and suck it up you know. But to suspend my account for this is retarded and if they do suspend my account indefinitely I might file a lawsuit. I don't think I would win it anytime soon but I just might because it's going to *** me off and I'll start up. You know pissed off consumer thing like you did here and let people know about Amazon and what they do and how they treat you. They don't treat you nice
You know they have this stupid $8 return fee of UPS coming to your house. Well where I live we don't have a UPS store near me. It's like 20-30 miles away and I don't drive a lot because I'm disabled from a car crash. So I don't feel like going to Binghamton New York to drive and deliver something where it's going to cost me more gas more More time etc. And I might even get another wreck. I don't need that. So now I have to wait until Tuesday to get my so-called court appointed verdict. It makes me sick to my stomach that I could be technically banned from Amazon for customers giving me the opportunity to keep items that I did not ask to keep. So yeah I have had your problem and I'm having it still until I was banned which was yesterday