Amazon
20.4M
CLAIMED LOSSES
69.1K
TOTAL REVIEWS
9.8M
PAGE VIEWS
591
ISSUES RESOLVED
Amazon Net Promoter Score (NPS)
9
medium
NPS
-100
100
- 48% Promoters
- 12% Passives
- 39% Detractors
Amazon's estimated NPS of 9 considered to be medium. 48% of users would likely recommend Amazon to a friend or colleague.
Customer Satisfaction
Amazon FAQs
Amazon is a huge web-based enterprise that focuses on e-commerce, cloud services, AI technologies, and streaming media. Founded in 1994, Amazon has grown to one of the five largest US companies with over 100 million subscribers worldwide.
How to cancel an order on Amazon?
As stated on the Amazon Help page, you may cancel your order only if it hasn’t been shipped yet. A cancellation request can be submitted on the Help & Customer Service tab by going to Your Orders and checking the required items. You should get the cancellation message.
How to delete an Amazon account?
According to Amazon Support, each subscriber can submit a request to close their Amazon account and delete all personal data. The option is available on the Managing Your Account tab. To confirm the account cancellation request, it is necessary to reply to a confirmation notification within 5 days. Once your account is closed, all data will no longer be available to you.
How to return items on Amazon?
Amazon offers a number of return options that may differ depending upon the seller, merchandise, and the reason for return. Most Amazon sellers follow a 30-day return policy. A return request is submitted on the Your Orders tab. If it isn’t reviewed within 2 business days, you may submit an A-to-z Guarantee claim.
How to sell on Amazon?
Amazon offers 2 selling plans: Individual and Professional. A referral fee is charged on each transaction for both plans. The Amazon seller account with business email is required to start selling. You may also use the Amazon seller application.
Amazon Reviews
Anonymous
San Luis Obispo, California
Prime
I AM 83 AND SOME OF MY FRUSTRATION IS THAT...plus USING MY tiny little phone TO TRY TO COMMUNICATE DOES NOT WORK FOR ME I KEEPGETTING A MESSAGE SUPPOSEDLY FROM PRIME ABOUT MY ACCOUNT EXPIRING I THINK THIS IS A SCAM BUT THE BACKGROUND IS SO WELL DONE I WONDER CAN U TELL ME WHY MY CONTINUING TO BE A PRIME MEMBER WITH NO EXPIRATION CANNOT BE DONE BY USING MY CREDIT CARD AS I THOUGHT WOULD/SHOULD HAPPEN IS THIS A SCAM OR ? LIAM BENNETT 925-324-**** OR MY EMAIL 9999liam@***.com
Anonymous
Dewey-Humboldt, Arizona
Fence Breach on Order #113-876****-0289817
Conversation opened. 1 read message. Order# 113-876****-0289817 Hello, After the arrival of the above captioned order, I contacted Amazon as your driver jumped my closed gate and trespassed onto my property. I am unable to respond to the emails I received from Amazon regarding this matter and I am reaching out to your Customer Service department. I will "Paste" the correspondence onto this email. This is a follow up to the incident that transpired on March 30, 2023 @ 4:10pm when your driver jumped our fence to deliver Order #113-876****-0289817. I notified Amazon that this situation occurred and was contacted by Samuel, Logistics Customer Service, Sreenath M, Executive Customer Relations and Ganesh J., Executive Customer Relations. At that time I told him my new rescue dog was very agitated while this breach of my property was happening. Subsequently, during the time your driver was making his way to my front door, my Blue Heeler injured her left rear leg. She was not injured before this incident but after, had a definitive limp and would not put her left leg down. We took her to the doctor on April 7th and it was determined that she blew out her ACL and required surgery. Attached is the bill for $2,668.76 for the services provided by Dr. Brice Smith at Mile High Animal Hospital to repair our dogs leg due to your driver's negligence in breaching our property and closed gate. It has been a long and arduous process with the surgery, recovery and rehab of our family pet. As your managers stated in our telephone conversations, this should have never happened and he should not have trespassed on our property, plain and simple. All we tried to do is obtain a product from you which should have been left at our gate, as in the past, and not having someone jump our fence and creating this situation that has taken a toll on our household. Regards, Christina Rinkel #1 A message from Samuel from Amazon.com 3/30/2023, 5:38:53 PM Amazon Your AccountAmazon.com A Message from Amazon Logistics Customer Service Hello, This is Samuel from Amazon Delivery Support. Thank you for contacting us. Im sorry about the inconvenient you had with the delivery process of your order 113-876****-0289817. As we spoke before, I have provided feedback about this incident to the responsible parties to ensure that the appropriate corrective actions are taken. Thank you for taking the time to report this incident, your feedback is essential for our improvement. Again, I sincerely apologize for this inconvenience. I hope you can still trust in our company. Thank you for your patience, It was a pleasure to help you today. We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Samuel Amazon Logistics Customer Service #2 A Message with Sreenath M from Amazon.com Executive Customer Relations 4/2/2023, 4:33:59 AM Message From Executive Customer Relations Hello Christina, I'm Sreenath M of Amazon.com's Executive Customer Relations. I learned of your recent delivery experience and wanted to take this opportunity to reach out on behalf of our executive team. As an Amazon.com customer myself, I understand any frustration this may have caused. This is not the type of experience we want you to have with us. Please accept my sincerest apologies. At Amazon, we pride ourselves in being the worlds most customer-centric company. We consider logistics to be a vital portion of our business, and handle this type of feedback seriously. I wanted to call you, however did not want to risk waking you. If you wish to discuss over a call,I will be attempting a call after 4 hours again, or please provide us with date and time you prefer to receive call. Otherwise, I'm more than happy to continue assisting you through email. I'm currently collaborating with the local delivery station to ensure this is fully investigated and the appropriate actions taken. In the meantime, I understand you may have video evidence related to the incident. At your convenience, please reply to this email and attach the requested evidence as it would be much appreciated. After we've received the video, it will be added to the investigation. I want to assure you that any evidence shared is for our internal investigation only. We will not pass any of your personal information to the driver, nor will the driver be provided any of the details involving your delivery. Christina, I look forward to hearing from you and I hope you have a wonderful day! Best regards, Sreenath M Executive Customer Relations Amazon.com #3 A Message from Ganesh J. with Amazon Executive Customer Relations 4/3/2023, 7:38:32 AM Hello Christina, My name is Ganesh J. with Amazon's Executive Customer Relations team. Thank you for speaking with me today. Thank you for sharing your experience, as we take customer feedback seriously. What you described doesnt reflect our standards for delivery providers, and we apologize for the experience. As a longtime Amazon customer myself, I understand the desire to have your ordering experience be quick, efficient, and most importantly, stress-free. I'm currently collaborating with the local delivery station to ensure this is fully investigated and the appropriate actions taken. In the meantime, please share the evidence you mentioned by replying to this email. If you receive a message stating that the evidence file is too large, services like Amazon Photos, iCloud, Google Drive, Google Photos, and OneDrive allow you to upload the file and create a link to share. Please make sure that the link is visible to everyone with the link, rather than creating a link that only another account can access. I want to assure you that any evidence shared is for our internal investigation only. We won't pass any of your personal information or details involving your delivery to the driver. Thank you so much for your cooperation. I hope you have a wonderful day. Best regards, Ganesh J. Thank you. Amazon.com One attachment Scanned by Gmail To Hello, After the arrival of the above captioned order, I contacted Amazon as your driver jumped my closed gate and trespassed onto my property. I am unable to respond to the emails I received from Amazon regarding this matter and I am reaching out to your Customer Service department. I will "Paste" the correspondence onto this email. This is a follow up to the incident that transpired on March 30, 2023 @ 4:10pm when your driver jumped our fence to deliver Order #113-876****-0289817. I notified Amazon that this situation occurred and was contacted by Samuel, Logistics Customer Service, Sreenath M, Executive Customer Relations and Ganesh J., Executive Customer Relations. At that time I told him my new rescue dog was very agitated while this breach of my property was happening. Subsequently, during the time your driver was making his way to my front door, my Blue Heeler injured her left rear leg. She was not injured before this incident but after, had a definitive limp and would not put her left leg down. We took her to the doctor on April 7th and it was determined that she blew out her ACL and required surgery. Attached is the bill for $2,668.76 for the services provided by Dr. Brice Smith at Mile High Animal Hospital to repair our dogs leg due to your driver's negligence in breaching our property and closed gate. It has been a long and arduous process with the surgery, recovery and rehab of our family pet. As your managers stated in our telephone conversations, this should have happened and he should not have trespassed on our property, plain and simple. All we tried to do is obtain a product from you which should have been left at our gate, as in the past, and not having someone jump our fence and creating this situation that has taken a toll on our household. Regards, Christina Rinkel #1 A message from Samuel from Amazon.com 3/30/2023, 5:38:53 PM Amazon Your AccountAmazon.com A Message from Amazon Logistics Customer Service Hello, This is Samuel from Amazon Delivery Support. Thank you for contacting us. Im sorry about the inconvenient you had with the delivery process of your order 113-876****-0289817. As we spoke before, I have provided feedback about this incident to the responsible parties to ensure that the appropriate corrective actions are taken. Thank you for taking the time to report this incident, your feedback is essential for our improvement. Again, I sincerely apologize for this inconvenience. I hope you can still trust in our company. Thank you for your patience, It was a pleasure to help you today. We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Samuel Amazon Logistics Customer Service #2 A Message with Sreenath M from Amazon.com Executive Customer Relations 4/2/2023, 4:33:59 AM Message From Executive Customer Relations Hello Christina, I'm Sreenath M of Amazon.com's Executive Customer Relations. I learned of your recent delivery experience and wanted to take this opportunity to reach out on behalf of our executive team. As an Amazon.com customer myself, I understand any frustration this may have caused. This is not the type of experience we want you to have with us. Please accept my sincerest apologies. At Amazon, we pride ourselves in being the worlds most customer-centric company. We consider logistics to be a vital portion of our business, and handle this type of feedback seriously. I wanted to call you, however did not want to risk waking you. If you wish to discuss over a call,I will be attempting a call after 4 hours again, or please provide us with date and time you prefer to receive call. Otherwise, I'm more than happy to continue assisting you through email. I'm currently collaborating with the local delivery station to ensure this is fully investigated and the appropriate actions taken. In the meantime, I understand you may have video evidence related to the incident. At your convenience, please reply to this email and attach the requested evidence as it would be much appreciated. After we've received the video, it will be added to the investigation. I want to assure you that any evidence shared is for our internal investigation only. We will not pass any of your personal information to the driver, nor will the driver be provided any of the details involving your delivery. Christina, I look forward to hearing from you and I hope you have a wonderful day! Best regards, Sreenath M Executive Customer Relations Amazon.com #3 A Message from Ganesh J. with Amazon Executive Customer Relations 4/3/2023, 7:38:32 AM Hello Christina, My name is Ganesh J. with Amazon's Executive Customer Relations team. Thank you for speaking with me today. Thank you for sharing your experience, as we take customer feedback seriously. What you described doesnt reflect our standards for delivery providers, and we apologize for the experience. As a longtime Amazon customer myself, I understand the desire to have your ordering experience be quick, efficient, and most importantly, stress-free. I'm currently collaborating with the local delivery station to ensure this is fully investigated and the appropriate actions taken. In the meantime, please share the evidence you mentioned by replying to this email. If you receive a message stating that the evidence file is too large, services like Amazon Photos, iCloud, Google Drive, Google Photos, and OneDrive allow you to upload the file and create a link to share. Please make sure that the link is visible to everyone with the link, rather than creating a link that only another account can access. I want to assure you that any evidence shared is for our internal investigation only. We won't pass any of your personal information or details involving your delivery to the driver. Thank you so much for your cooperation. I hope you have a wonderful day. Best regards, Ganesh J. Thank you. Amazon.com Vet Bill.pdf (282K)
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Verified ReviewerAmazon customer care
An Amazon customer for 7yrs & prime member for 2yrs. 2021 Account was hacked 3 times. On the 3rd time Amazon locked my account. It wasn't unlocked until 2022. 2022 I changed all personal info on account as safety measure. Email, phone number, username etc. This seemed to work. No problems until the last cpl Mos. 2023 I am disabled and wheelchair bound, so online shopping is a must for me. I have nieces and nephews. A set of twins and set of triplets. All teenagers and difficult to buy for so gift cards are my go to and their preference. A cpl Mos. ago, the twins had a Birthday. When I ordered their e gift cards Amazon locked my account for "suspicious" activity. I called. They unlocked account. I ordered same exact order again. Within 5 mins received a call from Amazon asking if it was me placing this order. I confirmed and all was well. A few was ago, the twins graduated high school, triplets graduated middle school. I didn't have money until 2 days ago on the 1st (disability) I placed order for 5 e gift cards. 20 mins later received email saying my account was locked bc of suspicious activity. I call customer care AGAIN and explained the situation. They unlocked my account. This time I got the order ready but didn't place it. Instead I called back and made representative remain on the phone while completing my order. It said same as always, processing order. ANOTHER email. Locked again. Call back and this time they say, no account associated with my email OR phone number. They ask if I have any order numbers from previous orders. We'll yes I do. Months worth. Give an order number and they find it but account closed. She tells me to open another account. Says no need to create a new email since mine has no account associated with it. I do so, even paying $14.99 + tax for new prime membership.Next email says account deleted bc it has been linked with another account they had deleted. Never create another Amazon account bc it will be deleted. Randomly checked my mobile banking app and sure enough there's a $16.19 Amazon charge. Call AGAIN demanding refund as within half hr of paying for it, my account was deleted and banned for life. 1st rep says he doesn't have ability or authority to refund it as my account is on HOLD. I demand a supervisor. She says same thing. I explain the last email that says deleted and banned. She apologized and repeated her little spiel about how no refund can be given while account is on hold. Idk if account is on hold, deleted or what. Meanwhile my nieces and nephews are waiting not so patiently for what I promised and said was on the way 5 times. At this point, Amazon can keep the damn lock, deletion and bann in place. Now, I just want this billion dollar company to give my measly $16.19 back as I live far below the USA poverty line and certainly need it.
Loss:
$16
Pros:
- Easy for disabled ppl unable to physically shop
Cons:
- Rules and customer care
Preferred solution: Full refund
User's recommendation: Shop elsewhere bc there's zero care from Amazon customer care
1 comment
Savannah S Tws
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pattaya, Chon Buri Province
Unwilling and exploitative
Original review Dec 22, 2022
I had 3-4 hours of my time wasted by the most unhelpful, incompetent, unwilling, rude, and downright unsavory Amazon associates over the most simple issue I couldve come to any company with. Out and about online, I saw on a few websites giving tips on holiday savings that if you signed up for the save and subscribe feature (among one or two other very meets or conditions), saying that you would receive 15% of the purchase these said items were applied to. So, the entire purchase. Seeing as I had an almost $400 cart, a roughly $60 discount was very welcome and I happily obliged. After making sure I was was qualified, I went to checkout, only to see the discount hadnt been applied. Thinking I messed up, I looked my order up and down a few times, and then went to the customer support chat when I couldnt find anything wrong. I was engaged by somebody for a few minutes, spent some time trying to explain my situation, which I was very clear about, and then ghosted. Another employee would take the ghosts place, erasing any progress I made in the previous chat and making me start over. After having this happen multiple times, I just decided to call instead. What ensued was the most frustrating chain of calls I had ever been in. I thought my tongue was becoming formed to the words of the 3 sentences I repeated for more than one phone call. I defeatedly kept citing what the promotion I shouldnt have to be explaining to any Amazon employee or literate person said and entailed. The language barrier was a bit harder to permeate than expected, so I understood the slow movement there. At first, anyways. After a while, it became apparent that them not understanding my accent and me not understanding theirs was not the only contributor to the nonexistent progress I had spent so much time making. I eventually told the employee (not the first one I was on the phone with) after, over half an hour, possibly over an hour even, to please just transfer me to her boss, wanting to just lay my case to rest and get the goddarn 15% that I wouldve given up on long ago had I know everyone would be this useless. The manager/supervisor is the most unpleasant and unaware one I didnt know existed until now. After doing the by now, though just choreographed by me that night, very familiar dance; giving her the 10-20 minute intro and handholding session (not that any part took that long, just that it took that long to make any information stick or move her along), I finally got her to check my cart. To put me on hold more times than I could count, just so she could return with absolutely nothing. I should add this segment she was granted the same initial patience Id given everyone so far. She told me that the policy had been misquoted. That the discount only applied to the subscribe and save items, and not the entire purchase. HOURS LATER. I had asked my first question 3-4 HOURS ago. Somehow, between an entire chain of employees, some willing, some unwilling, all completely and thoroughly incompetent, a simple promotion couldnt be communicated to me. Had this been told to me in the first 15 minutes, I would have understood and left. Well, this in addition to the promotion being totally honest and straightforward, but it was deceitful. Very intentionally misleading, it purposely doesnt specify what the discount is applied to (not even in a completely separate informational page detailing the text further), and worded in way that would logically lead anyone to assume this meant a 15% base discount. Several websites had also confirmed this to be true, and with the subscribe and save only saving you around 5% on relatively cheap items, with the discount usually amounting to less than a dollar, a 15% discount off of a $5-$6 item isnt at all enticing, and wouldnt be assumed to be the focus. If it had been adequately outlined, nobody would be interested in this deal, which is why Amazon has to trick any participants through this. Not only THOSE, but most majorly, through my phone calls, I had been just agreed with; told it was weird I wasnt receiving my 15% overall discount even after adhering to the terms, and being given a handbooks worth of useless, stupid, going nowhere instructions and suggestions. Through multiple employees. (Only one was willing and patient, though just as ineffectual. I bear no ill will towards her; I just wish I had been connected to somebody else.) They didnt even know the policy. The people whose literal JOB it is to be informed and/or be able to use their resources to get the customer to someone who can say the right things or be even remotely helpful. Having long lost track of my patience by this time (I think I left it around the 1 hour mark? Maybe 2 hour mark? Somewhere along the part of the timeline where it is preposterous to not have answered the simplest clarification questions), I told her she needed to honor what I had been told, to at least make up for my wasted time, which was taken away by a team effort of unwillingness and inability to which she claimed leadership and (unholy amounts of) contribution, and hold her company and employees accountable. She refused. She *** refused. Rude even before this, constantly cutting me off, regurgitating information Id already read or heard, she became somehow even more unpleasant. She also refused to let me speak to somebody who actually could resolve my now saga of an issue, claiming she didnt have a boss; she was the highest authority. Im calling bs, there is no way somebody with such poor social skill and inability in regards to their supposed expertise would have made it to the top somewhere as competitive as Amazon. She (I never got a name, and looking back, given how she handled my case, Im positive she knows she treats customers horribly and does not give anything they could trace her back with) then hung up on me. 4 hours of my life just gone, and not even to get a discount I shouldnt have had to waste any of my time receiving. I am empty handed, even though I had hung on as long as I did so largely on principle; I am pissed I was strung along for so long and treated so poorly for having a question. I dont know what to do now. I am so angry, it felt like she enjoyed hearing me get frustrated and beg her to just help me because it was almost 4 in the morning and I just wanted to figure out whats been dragged out for hours so I could please sleep. My already nasty and worn thin experience was further flattened by her, and I cannot imagine how many other inquirers as unlucky and unhelped as me there must be fuming at this exact same problem. I just want to get what I was promised, and for serious evaluation and moderation to be done to the staffing there; why tf should I have to go through the worst people and time wasters just to pay the same amount as everyone else who didnt get afflicted with them? Somebody please help, I dont know where to go from here but I am so upset and cant just let it go like this. I will appreciate any help
Loss:
$60
Pros:
- Product versatility and selection
- Omnipresent
Cons:
- If you have difficulty w indian accents phone calls are futile
- So big incidents often get swept under the rug
- Unpleasant staff
Preferred solution: Apology Price reduction, given how much time was wasted and my experience, a much steeper one than the one originally promised and never carried out.
User's recommendation: Amazons unavoidable, I just had a *** experience that I’m still hoping for resolution to. Watch out for these and if it happens to you don’t be afraid to speak up; you’ll evebtually reach someone
27 comments
Featured
Rick R Pzm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmazon lock my account for no reason
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Amazon lock my account for no reason Lock my gift card up for no reason. While speaking to customer service they are not able to resolve any issue its always ongoing. I spoke to Irma and she just said the same thing others has been saying for a whole week just wait 24hours.
Loss:
$50
Preferred solution: Deliver product or service ordered
User's recommendation: Beware when ordering through Amazon they will lock all information and there’s no one that you can actually speak to in regards. It’s like pulling with them.
37 comments
Other than those lame transactions, it's easy to spot someone with a banal life. As an FYI, no one cares about who you were buying for or your family structure.
With that said, if you want your money back, file a dispute with the bank. Afterwards, you should really try to find out why you keep getting "hacked." Probably someone you know.