Amazon
Amazon Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon has 3.0 star rating based on 35915 customer reviews. Consumers are mostly neutral.
46% of users would likely recommend Amazon to a friend or colleague.
- Rating Distribution
Pros: Convenience, Fast delivery, Convenient.
Cons: Customer service, Poor customer service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon has 3.0 star rating based on 35915 customer reviews. Consumers are mostly neutral.
46% of users would likely recommend Amazon to a friend or colleague.
- Rating Distribution
Pros: Convenience, Fast delivery, Convenient.
Cons: Customer service, Poor customer service, Bad customer service.39% of users think that Amazon should improve its Customer Service.
37% of users say that they might use Amazon in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Call if you have a problem", "The company that is was made by very disappointed", "You better just go to the store and buy it because they’re not gonna deliver it when they promise", "Parcel not delivered on time and shows out of delivery for past two days", "check you bank account f or charges.".
Most users ask Amazon for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Amazon Reviews
"Product delivered to wrong address"
I keep calling customer service and the call doesnt go thru and you AI assistance is awful. You repeatedly deliver a subscribe and save coffee order to an...
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Verified Reviewer
Fraudulent order made in US by cloning a UK Amazon account
On December 8 an order was placed in the US using information cloned from my Amazon UK account.
The order number was #111-719****-0009842 and was for a Samsung 970 EVO Plus SSD item costing $136.00
I was made aware of this by receiving an email to my email address recorded on my UK Amazon account.
I received further emails confirming delivery of this item to a postal address in Portland Oregon
I reported this to Amazon UK customer support as an unknown order. No details of this order appear on my account history. I changed my password, commenced two part authentication and assumed that all was well as there was no history of the order.
On December 12th, my bank was debited £110.60 which was the GBP amount of the US$136.00 mentioned in the order. I contacted my bank which is investigating and has cancelled my bank card. The issue remains under investigation.
At this point I again contacted Amazon UK customer service to explain what happened. After investigation I received an email informing me that there was no suspicious activity on my UK account. So how could I be charged for an order I have not placed.
Using a hunch, I applied my account details to the Amazon.com account and to my surprise found that I could access an account in my name in the US. On searching the order history on that account, it states that there is no order history in the past three months, however when I accessed the customer service area of that account, it records the Samsung product and also confirms that the product was delivered to a Portland Oregon address on Dec 11th.
Also on accessing the transaction history in the account, it recorded the amount of the purchase and confirmed the account from which the payment was taken.
I have yet again contacted Amazon.co.uk this morning to follow this up and despite explaining all this, the customer service adviser was unable to help and suggested I contact the US.
Hence this message.
I think there has been an account *** by some means in the US which has been partially covered up. Is this an inside job??
I have completely lost confidence in Amazon security at this point.
Can you help please?
R C Page
- Ease of use and prompt delivery
- Customer service is inflexible
Preferred solution: A full investigation and explanation of what has happened
Wellington, Kentucky
Received wrong product
Ordered gumballs but received computer chip board.Ordered second time and received 1# instead of 2#.
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Verified Reviewer |
Bay Minette, Alabama
Always a bad shopping experience
I already called the company and I got absolutely nowhere with them. I was on the phone with them for over an hour, talked to several agents who were unhelpful bc I am hearing impaired and I had to keep asking them to repeat things.
I was hung up on 4 times. Please if you don't speak English very well why in God's name are you a C's agent?
After bringing the box in, I noticed it was damaged both on the side and bottom so I wanted to see what the contents looked like. OMG, I wish I hadn't bc there was absolutely no packing material in my the box and the pop tarts were completely smashed bc they were on the bottom along with my licorice On top of them was cereal, a box of 24 pouches of applesauce, 6 cans of chunky soup and a gallon bottle of juice. It looked like everything had just been thrown in the box. Everything was damaged in some way.
Pop Tarts were completely smashed, cereal boxes crushed, licorice mashed, ECT. I called Amazon and spoke to someone called Oscar who told me I would get a refund. 5 days later I still haven't gotten it so I called them and 4 times they hung in up on me. I even sent them pictures of some of the items and the outside box.
That wasn't good enough. The ones I spoke with wanted pictures of every single item and more pictures of the box. I don't keep boxes bc I have limited space so they get broken down and taken to the dumpster. I was shuffled from agent to agent with no success.
They were not going to refund my money despite the fact that I have a confirmation email to the contrary. So I don't know what to do now.
just report to amazon headquarters (858) Six Four Four 2499 they will look into this as soon as they receive your reply
Replying to
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Verified Reviewer |
Chicago, Illinois
Resolved: Returns/refunds
Company fixed the issue and I have been provided with full refund.
I accidentally bought two, and I want to return one of them, please. I just need a refund back please and thank you.
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Two times the Amazon driver would pull up I would see him on my cameras he'd sit there for 7 minutes and drive off and say he tried delivery and didn't even get out of the truck I took off work to mee
Maybe put cameras in the truck to actually see the driver do what they say they're doing grant something for the people that have gotten screwed over I mean I've lost hundreds of dollars of work to meet people two times and I just lose the *** money. And nothing at all has been done about it I complained yeah I told them for the driver when it said special request I said get out of the truck and come to the door it's not that hard leave the gift at the door and he finally that's what they did after I called and complained but still I lost $500 this past week because of it and close to the same amount for another 2day a few weeks ago.
And then only say sorry. I I watched the driver pull off from my house go to a house across the street and get out and bring there order to the door and just sat there for mine
- Good price
- Quality is good
- Delivery
Preferred solution: Price reduction
User's recommendation: If u ever get a delivery attempted message and you have cameras watching they probably didn't even get out the truck
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Verified Reviewer
Amazon won’t support 3rd party services
My original order never got to me so I requested a refund I didnt get a refund. I was told to contact the third-party seller, which is what shouldnt be done.
Amazon should support whatever they sell on their website however third-party said they would not give me a refund Amazons already approved my refund three times now and I still cant get it for some reason and so the third problem occurred when my debit card was compromised in which case I had to change my banking from one bank to a different one therefore, my refund could not be completed onto the original card that I had bought my item with even though I provided the new banking information because policy is really bad when it comes to that because my account was verified I was verified and I didnt get several several conversations in Canada Amazon. I still havent had my problems resolved as I can but Amazon should support whatever theyre gonna sell on their website. I never got what I ordered.
It didnt show up in time at all. Didnt come at all for an event that I had had planned that I could not compete in because I couldnt get what I needed .
Preferred solution: Full refund
User's recommendation: Don’t buy anything third-party from Amazon
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Unable to use A to Z Guarantee because seller issued a partial refund for returned items and attempt to file A to Z is stopped because "refund has been issued."
I ordered 6 New, Black Arlo Pro 4 cameras in 2 boxes that were supposed to have 3 cameras each. I received a single large box with the 2 Arlo camera boxes inside.
One box had 3 USED, WHITE cameras with scratches on the front and the protective plastic lens stickers were not present. The second box had 2 USED, WHITE cameras with the same defects. The cut out for the 3rd camera has an Arlo sticker over it and a battery in the camera cut out. One of the cameras in addition to the scratches had what appeared to be bird *** smeared on the front.
I requested a return and was told to submit a photo of the problem including a piece of paper with my name, date, date of receiving the item in the photo. I took a photo of each box and a photo of my holding back the sticker over one cut out to show that it contained a battery and not a camera. I also took a photo of both boxes together with the paper they requested. I was then told that this was not acceptable as they wanted ONLY ONE photo to show everything.
I called CS again and eventually they agreed to send a return label. They sent two return labels that I thought to have been accidental duplicates. I returned both small Arlo boxes in the same single large box in which they were sent to me using only ONE of the two identical labels that were sent. I could not place 2 return labels on the same box!
A few days later I got message of a REFUND FOR ONE BOX OF CAMERAS. I called CS and was told that one item was processed but it would take 2 weeks to process the other item. They could not explain why this was so and I requested to speak to a supervisor but the rep told me that the super would only tell me the same thing she had said. I persisted in speaking to someone else.
The supervisor came on line and said that it would be 3 more days before they would know IF the seller was going to refund the second half of the purchase. (TOTAL PURCHASE WAS $350 X 2=$700). She did not mention that because this was a 3rd party seller that I was eligible for A to Z. When I realized that I tried to file an A to Z Claim but was unable to do so because the SELLER HAD INDICATED THAT REFUND WAS REQUESTED FOR ONLY ONE ITEM AND THERE WAS NOT WAY TO EVEN FILE AN A TO Z GUARANTEE AND THERE ARE NO PHONE NUMBERS TO SPEAK TO A HUMAN.
I then at some point spoke to CS again to be told that this was sold by Amazon and that A to Z was not applicable as the item was NOT from a 3rd party. I was also unable to even leave comments about this for other potential buyers because last year Amazon removed all of my reviews claiming that there was "strange activity" on my emaill address. I made numerous calls to Amazon and could not get a return call or any indication what the STRANGE ACTIVITY was.
I then filed a complaint with my credit card company and one that is done Amazon refuses to engage any further. My money was eventually returned by my credit card company.
Order Placed: June 26, 2024
Amazon.com order number: 111-834****-420****
Order Total: $769.52
Shipped on June 27, 2024
Items OrderedPrice
2 of: Arlo Pro 4 Spotlight Camera -(Pack of 3) - Wireless Security, 2K Video & HDR, Color Night Vision, 2 Way Audio, Wire-Free, Direct to WiFi No Hub Needed, Black - VMC4350B
Sold by: Amazon.com Services, Inc
Supplied by: Other
Condition: New
$349.99
Shipping Address:
Paulette Metoyer
467 DHU VARREN RD
ANN ARBOR, MI 48105-****
United States
Shipping Speed:
Delivery in fewer trips to your address
Shipped on June 26, 2024
- Convenient and easy
- Unable to speak to anyone
Preferred solution: Full refund
User's recommendation: Consider not buying from Amazon
AMEN! - walmart is wayyyy better - and if you have to return it, there's a walmart within a few miles of most cities! send a message to these mega-scam-companies for which amazon has now joined the ranks.
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Verified Reviewer
Lower price after item received today
The agent was of no help. I asked for a manager, who identified herself as Leadership, but she was also of no help.
They said they could not see the price I saw.
I sent them screenshots (I don't know why, because they had no intention of helping) and then they said I have to return my two items that I have waited all week to receive, and purchase them again at the lower price from the SAME seller. This is a ridiculous waste of time and resources.
- Waste of resources
- Wasted my time
- Customer care is useless
Preferred solution: Price reduction
User's recommendation: Don’t expect help from customer service.
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Verified Reviewer |
Los Angeles, California
Delayed refund for returned item
I purchased an inflatable party tent that's 15 ft by 15 ft, it arrived and it was supposed to be all black. It was a different model of the same tent and it had colors all over it, I did not proceed to open it because I knew they had sent me the wrong one.
I returned it they've had it 21 days and I still have not received my refund for $847, no word from the company simply that they have received it and it's a waiting refund. When I called they acknowledge that they had received it that it was in brand new condition and they couldn't tell me why I had not received my refund.Be careful on the pricier purchases!
Preferred solution: Full refund
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Verified Reviewer |
Kingston, Kingston
Missingitem
Subject: Missing Package - Order 114-658****-863****
Dear Amazon Support,
I am writing to inform you that I have not received my package associated with order number 114-658****-863****. The tracking number for this order is 930012****411878****98.
Although the tracking information indicates that the package was delivered, I did not receive it.
Ive checked my delivery location thoroughly, and there has been no sign of the package.
Please assist in resolving this issue as soon as possible. I would appreciate it if you could either provide a replacement or a refund.
Thank you for your help.
Sincerely,
Dj Printshop
You will get the run around from customer service. But if they give you a hard time contact your state attorney general as they handle consumer complaints. Under consumer agreement regulations you are entitled to a full refund if your package showed up after the initial delivery date.
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Verified Reviewer |
Grand Rapids, Michigan
Fraud was completely committed and they did nothing to help
Someone hacked into my account bought a item and sent it to a Amazon locker in TX, i live in Flint, MICHIGAN not TX and why would I send it to a locker, they did nothing to help , just told me to contact my bank, bunch of BS, you allowed the money to go out of the bank in less than 30 seconds but have taken 2 months to say oh contact your bank! Amazon useless!!!
User's recommendation: Whatch out!
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Verified Reviewer |
Palmetto, Florida
Keep damaged product at discount price
Bought open box item, listed as great condition. Large percentage of my purchases are great condition open items.
Rarely any issues. This product was not great condition, missing and broken pieces, damaged surfaces, and no paper work. Called to offer keeping the product send pictures to verify my statements but didn't want to pay more than 60% of original cost. Offered me 20% off or send back.
It's going to go in the trash now. All could have been avoided if return facility correctly labeled it as poor condition.
User's recommendation: The only way to cover yourself for a package like this is to take pictures but first call within 48hours with your complaint
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Verified Reviewer |
Naperville, Illinois
Destroyed package and useless customer service to send replacement
Package was destroyed in transit. It is obvious in the pictures the driver. It is red spray near the top perforated line for packaging
User's recommendation: Great product until it took over 2 weeks to deliver and was delivered despite being obviously destroyed.
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Verified Reviewer
Seller shipped half of what I paid for. Could not use parts and tool they sent without other parts. I have offered to return the useless parts that are half of order/theft of $370 Torch steal.ur $
The order was partially shipped and they refused to take back what they had sent and refund my money. They cost me $500 at the mechanic's shop because I supplied my own parts, but I only had half and not the half that lifts the truck.
So, I tied up the shop's lift for nothing. Don't ever trust Torch products or customer service.
Avoid at all costs. Buy from anyone else.
- Love amazon
Preferred solution: Full refund
User's recommendation: Don’t purchase anything from Tour h
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How to shop online wisely and save money? Trae Bodge, a smart shopping expert, shares tips on how to find the best rebates and deals, avoid shopping scams, and make informed purchases that are worth your money.
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Verified Reviewer |
Livermore, California
I can’t post a review to items I purchase
I am not allowed to make a review to items I have purchase it is saying that Amazon is not accepting reviews on this product from this account.
User's recommendation: Please let us write a review when we want
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Verified Reviewer
I bought a pair of adidas women sneakers and they come to my house with and alarm sensors, that is used at the stores
I went to the local store in my hometown and *** just refused to help me and remove it , even though I came into the store and 4 employees at the counter looked at as the alarm went off , they said because I didnt buy them from us they just had poor customer service, I was going to show them my Amazon account, and I had my invoice with me . Kohls tried but the fitting was not the same. Now I have to wait until the seller contacts me , but Im still not able to wear my green sneakers with my Eagles jersey
- That the merchandise comes on time and well package
Preferred solution: The tag removed from my shoe
User's recommendation: Until this is resolved I don’t know what to say
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Verified Reviewer |
Las Vegas, Nevada
Got disconnected from a call
I order the two items paula's choice from prime, it came with leaking bottle, so I ask for replacement, then, I got the second shipment were even worse, the whole bottle liquid was empty same as first time. I had called the service, they got me blocked. I'm very disappointed with the Amazon service.
User's recommendation: Not recommend
About
, , , ,
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially, Amazon started as an online bookstore, but it soon diversified into other categories such as electronics, clothing, home goods, and more. Today, Amazon is the largest online retailer in the world, offering a wide range of products and services to customers around the globe.
Amazon's niche is its ability to provide a vast selection of products and services, fast shipping options, and competitive pricing. The company has also expanded its offerings to include services such as Amazon Web Services (AWS), a cloud computing platform, and Amazon Prime, a subscription-based service that offers free shipping, streaming movies and TV shows, and other benefits.
Some of Amazon's top products include the Amazon Echo, a voice-activated speaker and virtual assistant that can perform a variety of tasks, and the Kindle e-reader, which allows users to download and read books and other materials. Amazon's online marketplace also offers a wide range of products from third-party sellers, including clothing, home goods, and electronics. Additionally, Amazon's Prime Video streaming service contains a growing library of original content, as well as movies and TV shows from other studios.
Amazon is ranked 33 out of 832 in Auctions and Marketplaces category
USA, UK, Worldwide, Europe, Canada, Other, Asia
Amazon FAQs
Amazon is a huge web-based enterprise that focuses on e-commerce, cloud services, AI technologies, and streaming media. Founded in 1994, Amazon has grown to one of the five largest US companies with over 100 million subscribers worldwide.
As stated on the Amazon Help page, you may cancel your order only if it hasn’t been shipped yet. A cancellation request can be submitted on the Help & Customer Service tab by going to Your Orders and checking the required items. You should get the cancellation message.
According to Amazon Support, each subscriber can submit a request to close their Amazon account and delete all personal data. The option is available on the Managing Your Account tab. To confirm the account cancellation request, it is necessary to reply to a confirmation notification within 5 days. Once your account is closed, all data will no longer be available to you.
Amazon offers a number of return options that may differ depending upon the seller, merchandise, and the reason for return. Most Amazon sellers follow a 30-day return policy. A return request is submitted on the Your Orders tab. If it isn’t reviewed within 2 business days, you may submit an A-to-z Guarantee claim.
Amazon offers 2 selling plans: Individual and Professional. A referral fee is charged on each transaction for both plans. The Amazon seller account with business email is required to start selling. You may also use the Amazon seller application.
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just report to amazon headquarters (858) Six Four Four 2499 they will look into this as soon as they receive your reply.
just report to amazon headquarters (848) Three Two Four 2420 they will look into this as soon as they receive your reply.
Try posting this on the Amazon website or actually contacting them - posting a review here does nothing for you.
See how clever you are... posting your order details on any website.
And this is where u guys are easily getting scammed by imposters and then u guys blame amazon completely for being scammed.. how can u even do this for your mistake you never accept it and just keep on blaming customer care!!!
there is NO identifying information here. What are you talking about? Do you work for Amazon?
U guys are worst!!! U dont even want to hnderstand and accept the reality that is the reason the customer care agents lie u and the survey u fill impacts their job anyhow...
The amount shows as charged on your transaction id which id a false charge posted on the name of amazon and u guys think that amazon is taking money and lying to u!!!! Despit of exolainkng u guys u font understand anything or dont try to underatstand anything!! Its because of your own dumbness u guys fall in your own pit!! And that js where you guys are just pushed over calls and chats to different agents!!
If you are seeing the damm charge and there is a confirmation that its not us then you dont you listen!!! The charge is just a simple fraudgulent text to make u feel that money was charged !!!!!!!
Whatever u see sometimes its not real!!! If u guys were that smart and active by brain then u you would not be calling customer service for everything you desire of having!!!
Do you work with Amazon or something what do u mean “then it’s not us”
kaka
Nobody can 'help' except those of us who will remind you that you have learned a relatively inexpensive lesson about e-commerce. Hopefully it will prevent you from doing something even worse in future. Let it go and be glad it wasn't and will never be worse than it was.
Agree entirely.