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3.0

There is no one to take a call in regards to returning an item that is the wrong size that was a gift. The phone picks up and hangs up the one time it did go through they said that they were having problems with their customer service portion of the phone service and then it transferred me to an automated system which said it would send me a text to confirm that it was truly me using the account in regard to wanting customer service and then it just hung up on me and when I dial back it just keeps hanging up! It's like a bad science fiction movie from the 50s talking about the level of via automated systems instead of human beings course I'm human beings are just as bad as automated systems cuz they're drones and their bosses like it that way!

Product or Service Mentioned: Columbia Sportswear Jacket.

Preferred solution: Full refund.

Location: Waco, Texas

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