Dear Amazon, I have tried for two weeks to speak to someone regarding fraud charges on my account. You will not respond to the many phone calls or emails so I am reaching out to you here.
Please please please help me resolve this issue. I called and reported the fraudulent purchases to you immediately and requested that you cancel the shipment. However you choice to send the packages out anyway. You did tell me that you would credit my account however you failed to do that.
I called my credit card company and let them know. Now you have locked my account and are sending me emails demanding payment. When I speak to someone on the phone you said yes pay us then we will refund the fraudulent purchases.
When I ask to speak to speak to a supervisor you hang up. Please help me resolve this issue.
Product or Service Mentioned: Amazon Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $1200.
Preferred solution: Let the company propose a solution.
Location: Gaithersburg, Maryland