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I purchased a printer from Tech Plus Pro for Christmas. The package did not arrive in a Amazon box it arrived in the printer box on my steps for all to see that it is a printer.

The bottom of the box was dented so we opened it on December 22nd and decided we didnt want it. We sent it back via the UPS store and Tech Pro Plus approved our refund. It is now January 3rd and Amazon and Tech Pro Plus have changed there mind and now tell me that my refund is under review and will email me there decision in a week. It has been two weeks since I returned the printer.

So thy are holding my $149 refund hostage for absolutely no reason at all.

We did not damage the printer in anyway we just simply dont want it. We have since purchased a printer from Staples.

Do not by from Tech Plus Pro.

User's recommendation: Do not purchase from Tech Plus Pro.

Monetary Loss: $140.

Preferred solution: Full refund.

Amazon Pros: Good products.

Amazon Cons: Very hard to get problems fixed right away.

Location: 210 Andover Street, Peabody, MA 01960

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