Amazon Canada - RE : Dynamex, Tracking #: DXAMZE0196263
Dynamex, Tracking #: DXAMZE0196263 Hi, My order number is as above and was due to be delivered to us on 23 Dec 2016. I WANT YOU TO KNOW THAT BETWEEN AMAZON.CA AND DYNAMEX, YOU SPOILT THE ENTIRE CHRISTMAS EXPERIENCE FOR MY CHILDREN.
IT IS NOT IMPORTANT FOR YOU BUT DEFINITELY IMPORTANT TO ME. However, we did not receive the same on 23 Dec and I raised a communication with Amazon.ca online. They confirmed that the package is safe and has not been delivered on 23 Dec, even though the online tracking says delivered. These are Christmas Presents for my children who will be totaly dis-appointed, if they dont get it.
We were at home whole day and no package came. Hence, I am wondering status of the same at your end. Please see transcripts below - 24 Dec : 06:48 PM PST Chithari Ravi: It seems they are closed for the day. 06:48 PM PST Chithari Ravi: Yes, you should receive the parcel tomorrow.
24 Dec : 06:09 AM PST Seetannagari: Thank you for waiting. I appreciate your patience. I checked with the carrier and see that package is in transit to the delivery. Sometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its way.
When this happens, we expect the carrier to deliver the package within one business day. I assure you that the package is safe and you will receive it at the earliest. 24 Dec : 11:27 AM PST Jessica: thank you, yes i see that, it shows that it was delivered but the previous agent saidi that the driver did not delver yet. so i am checking that, and i am definitely going to get you that refund for the shipping for this item.
11:32 AM PST Jessica: :) i did get ahold of dynamex. and unfortunately she could not give me a direct time. but she did guarantee that any items that are in the warehouse for delivery will be delivered by 9 pm. i am sorry i cant get you a more specific time.
Today, on the 27th Dec, I followed again with Amazon.ca who say that the package is delivered on 23 Dec inspite of Amazon.ca onloine chat confirming that the package is in transit on 24 Dec; which is conflicting. 05:14 AM PST Nina: I'm calling the carrier to see where your items are. The scan says it was delivered. Di you check with your neighbors, check other places they could have left it?
05:18 AM PST Nina: Well they stated it was delivered so I will need to put in a replacement for you. 05:20 AM PST Anand: Could you check with Dynamex on the status of the package ! 05:20 AM PST Nina: I did, they said it was delivered 05:20 AM PST Anand: when did they deliver it ? 05:20 AM PST Nina: And it won't let me do a replacement because it was a discounted item.
They said it was delivered the 23 I personally called Dymanex on 27th Dec and spoke to Peach who said that the package is there and yet to be delivered. I DID NOT RECEIVE THE PARCEL TILL DATE AND ON A SUBSEQUENT FOLLOW UP CALL; INSTEAD WAS ASKED TO CALL AMAZON.CA FOR A REFUND. I WANT YOU TO KNOW THAT BETWEEN AMAZON.CA AND DYNAMEX, YOU SPOILT THE ENTIRE CHRISTMAS EXPERIENCE FOR MY CHILDREN. IT IS NOT IMPORTANT FOR YOU BUT DEFINITELY IMPORTANT TO ME.
SAD STATE OF AFFAIRS AND NO ON RESPONSIBLE FOR SUCH DISASTERS !
Thank you ! Regards, Anand anand090974@***.com
Reason of review: Problem with delivery.
Amazon Canada Cons: Lied to amazon about having the package, Delivery system.
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