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I had ordered a book on 12th Nov and did not receive it even by 1st of December.I wanted to cancel the order but there was no such option on the site so I called up the customer care for cancelling the order.The employee assured me that the order would be cancelled and that the money would be refunded without my having to follow it up.Till date the order had not been cancelled therefore no refund made either nor was the book delivered.I had to again call up the customer care to cancel the order,hopefully it has been done .This is such a waste of time and energy.I think it is important that amazon delivers what it promises and also writes if the product can be cancelled from our side or not.After this experience I would not ever want to buy anything costly from their site.

Location: Dombivali, Maharashtra

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