I ordered an item that was Prime on a Wednesday. In fact, it said "order in the next 4 hours and get it by Friday," which I did.
I receive a message the next day that the new arrival date is Monday, which is obviously late. I call Amazon customer service, knowing that in the past when this happened, they gave me a free extra month of Prime. NO LONGER. They stopped this type of compensation.
After informing me of the change, the representative I spoke with offered me a measly $5 credit for the fact my item would arrive in FIVE days not TWO. I asked to speak to a supervisor, who, after repeated the same well-practiced polite, trite crap, finally gave me a $15 credit.
The moral of the story: never take the first thing offered and ask to speak with a supervisor to resolve any problem.
Product or Service Mentioned: Amazon Shipping Service.
Reason of review: Problem with delivery.
Monetary Loss: $20.
Preferred solution: Make Prime two days, iron-clad or have a concrete refund policy. No more forcing people to jump through hoops..