As the title suggests Prime 2 day delivery is no longer, at least for me, dependable. During the past several years UPS has with perhaps one or two exceptions delivered my Prime packages in a timely manner.
Apparently I now have OnTrac to thank for miss delivered, lost or late deliveries. Of all the things Amazon offers, the promise of on time delivery was always most important to me.
I understand there are numerous complaints about OnTrac so hopefully Amazon will come up with a solution. Customer service is the most important factor in serving your customers and currently OnTract does not meet either your's or mine's standards.
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Not as described.