Austin, Texas
Not resolved
1.0
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1 comment

I pay for Amazon Prime. I ordered two items, both said Prime Free Same Day Shipping. I even screen printed each page that showed that.

I put items in cart, went to checkout - shipping charge showed for Same Day! Ordered items anyway, accepted 2 day, the only free offering.

Contacted Customer Support Chat to talk about problem. He looked at my order then asked me to email him the screen print showing the Free Same Day offering. I did that.

Waste of time. Too bad, the best you will get is next day.

Me: But your website says Free Same Day and my order was over the minimum required for the offer.

Too bad.

Asked for one month extension on Prime Membership.

Too bad, we can't do that.

FAKE Advertising, Amazon!

Product or Service Mentioned: Amazon Shipping Service.

Reason of review: Poor customer service.

Amazon Cons: False advertising.

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h.kitchener
#1585318

Amazon likes to tout their fast deliveries, but it "ain't" always so, especially since they farm out much of their deliveries to the USPS, not the most reliable delivery service.