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Amazon - Shipping Service Review from Kulpmont, Pennsylvania

1.0
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In October of 2014, i noticed orders from Amazon.com not being fulfilled correctly. I was being charged for expedited shipping when not actually receiving expedited shipping. I have not received items in an order containing mulptiple orders. Sometimes the orders are fulfilled directly from Amazon.com and other times from 3rd party merchants listing on their website. With regard to the 3rd party merchants, Amazon.com takes a hands off approach to resolving issues where these parties list items or charge extra for shipping services they dont actually provide On an order that they are specifically charging you for. In the end, Amazon.com is an innefective mediary for arbitration in these issues and a great source of frustration for purchases. Hours, literally, of explaining the issue can be expected on phonecalls after being transferred from one representative to another. Frustration does not adequately describe the process as it is beyond frustration. With regard to purchases from Amazon.com directly, the level of incompetence in shipping the entire order as described becomes unbearable as you eventuaally have an issue so often you have to take cell phone video and pictures of your order and opening it because the high frequency places suspicion on the consumer versus the incompetence of their own employees in their shipping department. After 5 months, i was forced to close my Amazon.com account because of these issues. It was an account i had for years. A month after closing, on april 3, 2015, i reopened my Amazon.com account hoping for a better response. As of today, April 23, 2015, i have had 3 issues on 6 orders total. 3 issues in less than 3 weeks and 50% of my orders placed in that time. The process from filing their A-Z claim and guarantee is beyond arduous. The representatives are sarcastic and combative, at a bare minimum, dismissive of your position and complaint. They benefit from predatory, 3rd party merchants, and it is withthose same 3rd party merchants, NOT THE CONSUMER, that their priorities lie with these types of conflicts. Consequently, the consumer ultimately loses on refunds and returns as shipping fees are never reimbursed by 3rd parties through Amazon.com. Quite simply, they deny this but the bottom line speaks to the contrary. For example, a person can make a 20$ purchase and lose 5-15$ in shipping and return fees, if not more, for an item they ultimately never receive and one which results in weeks of emails and hours of phonecalls with Amazon.com customer service. It is a shame that Amazon.com has deteriorated to this state. Even worse is trying to find a comparable medium online that they dont own where the fear of their incompetence and mismanagement wouldnt loom over every purchase. Please consider my words with great caution. I was a crazed Amazon.com fan for years but am now deleting my 2nd account. There will not be a 3rd.
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#626245 Review #626245 is a subjective opinion of poster.
Reason of review
Poor customer service

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