Last September I ordered a free standing dog fence from ZJSF Freestanding Foldable Pet Gate, I received the order and used it but after a few weeks my dog hit the gate and to my surprised it was broken into pieces. It was very disappointing to see how very fragile the gate was-when the item was even expensive.
I called customer service that I'd like to return it. I was refunded, so I packed the item and mailed it and to my surprise I got an email that to me that they have charged me again us they didn't receive the item, when I totally had delivered it to Office Depot by Chad drive in Eugene. Furthermore, I even confirmed with the worker there that the mail handler people would come and pick up items there.
Thankfully, today I called Amazon, and I was refunded back with my money.
Thank you, Amazon! I appreciate your good customer service.
User's recommendation: I will surely recommend Amazon to my friends and family.
Preferred solution: Full refund.
Location: Eugene, Oregon
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