Fort Wayne, Indiana
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4 comments

This chat transcript (edited as to order number) regarding my order for a precision electronic instrument (very light, small box, $55) and small, 1 ounce metal bracket ($9.99), for which I selected 2 day shipping and paid $12.53 for. Long, but frustratingly reflective of lack of concern for the customer:

You are now connected to Jessie from Amazon.com

Me: I placed my Order# xxxx yesterday. I paid $12.54 for two day shipping, specifically because I do not want USPS Parcel Select. I received notice of shipping, and found that instead of UPS or Fedex 2nd day, they split it into two shipments, charged 50% of the shipping for each item (one of which is $9.99 and weighs about 2 ounces), and sent each USPS Parcel Select. Both items were "sold and fulfilled by Amazon." Both were in stock. So, I have been stuck with a shipping method I didn't authorized, AND double charged. How can this be resolved?

Jessie: Hello, my name is Jessie. I'm here to help you today.

Me: Hi

Are you still here?

Jessie: Yes I am here/

.

Me: Do I need to retype my initial post?

I placed my Order# xxxx yesterday. I paid $12.54 for two day shipping, specifically because I do not want USPS Parcel Select. I received notice of shipping, and found that instead of UPS or Fedex 2nd day, they split it into two shipments, charged 50% of the shipping for each item (one of which is $9.99 and weighs about 2 ounces), and sent each USPS Parcel Select. Both items were "sold and fulfilled by Amazon." Both were in stock. So, I have been stuck with a shipping method I didn't authorized, AND double charged. How can this be resolved?

Jessie: I am really sorry for what happened on your order.

Here's what we can do about this.

If you want we can issue a refund for the shipping charges you have paid for the order.

Me: I guess, but what does that do about it going into that black hole?

That sight is a precision electronic instrument

Jessie: No worries I will keep an eye on this order for you to make sure that you will receive the items.

Me: I appreciate that, but I'm not happy about this. I paid to have it sent UPS 2nd day, not eventually and with erratic tracking. The last time I was sent something by that service, it took 2 weeks and arrived crushed. How did this happen???

Jessie: I completely understand that.

Allow me a moment to check on what happened.

Me: ok, thanks

Jessie: We currently use UPS, FedEx, the U.S. Postal Service, and several local carriers for standard domestic shipments, depending on the weight of the package and the distance it has to travel from our fulfillment center. Packages shipped to a P.O. box can only be sent via the U.S. Postal Service. If you have a P.O. box, you may want to consider shipping eligible items to it.

We accept responsibility for our shippers and will do anything in our power to make things right. We realize the shippers we chose are a reflection on our business, and I'll be sure to pass your feedback to the appropriate team so we can continue to improve our partnerships.

I've issued a refund of $13.32 to your original payment method.

You'll see the refund on your credit card statement in the next 2-3 business days.

Once processed, you'll also be able to see the refund request here:

https://www.amazon.com(See full link)

Me: That sounds like a canned response that doesn't answer the question. I know this isn't your fault, but this is pretty unacceptable.

My God, not even Priority Mail.

So, I am basically limited to a refund, it gets here when it gets here, and if it doesn't or is damaged, I then have to make a claim. Is that correct?

Jessie: I completely understand that and I am really sorry about this.

As I checked on this for you I can see here that the address listed on the order I can see here that it was an apartment that is why the carrier for the order was USPS.

Me: What does that have to do with it?

Why would they send it parcel select instead of second day, the closest to that USPS has is Priority Mail?

I have never heard that apartments are limited to USPS, or to Parcel Select. I have gotten next day UPS from Amazon before.

Jessie: We frequently upgrade orders that are set to be shipped via Standard Domestic shipping to U.S. Priority Mail or First Class Mail. The orders we cannot upgrade tend to be those which are large or heavy packages; these are shipped via UPS Ground or FedEx. Regardless of which carrier ships the order, packages are usually delivered within the 3-5 business day window noted on our website.

Me: It was 2 day shipping, less than 1 pound; none of this applies. Are you saying that no matter what I order, no matter what method I select and pay for, they will just keep doing this to me, and double charging me for shpping, as well?

Jessie: If you have further questions, please visit our Help pages:

http://www.amazon.com/help/shipping/

Me: They could have sent these items by 1st Class Mail for less than $2.50; why was I charged $12.53, and why did it allow me to select the 2 day option?

Ok thanks. I'll wait for the shipping refund. I am afraid to ever order from Amazon again, because it would appear that no matter what method you choose and pay for, they will just do whatever they want. Please handle the shipping refund quickly. Thanks again.

Complete waste of my time.

I needed this quickly.

Jessie: I've issued a refund of $13.32 to your original payment method.

Once processed, you'll also be able to see the refund request here: 8:49:44 PM

https://(See full link)

Me: Thank you. I am, however, outraged about this

Is there a manager I can complain about this to?

Jessie: Thank you for taking time to contact Amazon.com. We hope you'll keep us in mind for your future purchases. We look forward to seeing you again soon. To close this window, please click the "end chat" button with an X in the upper right corner of the window.

Jessie from Amazon.com has left the conversation.

Reason of review: Problem with delivery.

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Anonymous
#1524630

Walmart has free 2 day shipping without paying for a silly membership.

Anonymous
#1091934

Fortunately Amazon has started to ban and blacklist problem "customers" like this whiner whose sole purpose in life is to cry and post pages of drivel... They look at specific metrics; percentage of product returns, average amount of time the "customer" wastes seeking attention at their call centers, the extent of their polluting Amazon's social media accounts with their never ending whining.

And it's about time these imbeciles got the boot!

If you STILL can't comprehend what prime 2 day shipping actually means (according to the terms and conditions), then do us all a favor and keep that boring rant that no one will read inside your head, and keep it to yourself...

Anonymous
#1135603
@Anonymous

I did not see where this user has indicated he has a prime membership. All he indicated was that he upgraded the standard shipping time to expidite the shipping process.

If your a casual online shopper and purchase something and pay extra for shipping, do you expect that retailer to ship via the slowest method possible? Go ahead and strong arm legitimate consumers in attempt to silence their real complaints.

If this user has prime membership, fine your justified. If not, the bottom line is he did not receive what he paid for, and in theory he's being stolen from, and offered no real solution by Amazon customer services reps.

Anonymous
#1685052
@Anonymous

I realize this is years old but the reality is Amazon only pays for postal select But they get priority shipping due to the deal they have with USPS Basically, Usps shorting machine sees amazon printed label, USPS Machine moves package as if its super important and time-sensitive You have to understand that Amazon makes money with fast service why would they Screw that over purposely LOL