2 comments
Not resolved

I had placed an (dell laptop) order 103-1253225-4398657 on Amazon on 1st of october costed me around 62250 INR ($948)

and its been 23 days, I have not received my product and I was told by

customer care executive named "Ajit K." that If I have not recieved

the product by 15 october I will get my refund and they put my account

on hold so that I could not even raise a refund complaint. they never

told me why they put my account on hold and they asked me to send a

fax copy of my debit card I sent the same 5 times and again they asked

me to send the fax copy of my debit card's statement as according to

them the information they needed it was not there on my billing

statement but matter of fact It did had all the information like (

BILLING NAME, BILLING ADDRESS,BILLING CONTACT NUMBER) I do not know

how many times do I need to fax them. I have been contacting

amazon.com customer service since 6 days they keep on telling that an

Account Specialist will contact you withing 24 hours as we are not

able to help you out as your account is on hold, so this account

specialist keep asking me to fax him my billing statement and I have

been faxing him again and again, and again and again he's sending me a

mail that "YOUR FAX DID NOT CONTAIN THE INFORMATION WE NEEDED, however

it did had all the information and even today MY BANK HAS FAX ALL THE

DETAILS LIKE NAME ADDRESS EMAIL ID CONTACT NUMBER FOR ACCOUNT

VERIFICATION ALONG WITH DEBIT CARD BILLING STATEMENT I can send you

the JPEG file if needed I'm not getting any solution of my problem and

as it has been 18 days now I dont need the product I just need my

money back! please help me out! as this is mentally torturing me I'm

not able to concentrate on studies as my exams going on please help!

please help me out

its like I'm begging for my own money

They told me very clearly the will not refund me my money until my amazon account get released from hold but matter of fact they intentionally not removing the hold from my account and I told them that take my amazon account I dont want to use it and I will never use it in future just give me my money back. please help me out!

Review about: Dell Laptop.

I didn't like: Pathetic, No human touch in conversation, Customers get tortured.

Review #549562 is a subjective opinion of a user.

1.0
Exchange, Refund and Cancellation Policy
Website
Customer service
Discounts and Special Offers
Warranty
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Problem with delivery / $948
Preferred solution Not specified

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Anonymous
Ahmedabad, Gujarat, India #997741
Amazing thig of Amazon website does not allow to rate as 1 or 2 star you can only select 3 - 4 - 5 star. So making every one fool ..
and we all indian are fool WTF...
Hitesh
Ahmedabad, Gujarat, India #997739
Amazon is worst i am having a same exp now i ordered on 10th june 2015 still i have not received my stuff.... and today is 21st june 2015.
*** Amzon

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