The decision of Amazon to contract with OnTrac is an insult to previously loyal customers who were willing to pay extra for better service and instead have received only terrible, unreliable service that clearly violates the contract of the Prime shipping service.
When contacted, OnTrac told me they had altered my shipping date and did not yet consider my order to be late - which it clearly was since I paid for Prime shipping and the date had passed. Apparently, the actual contractual date is meaningless. It is after 7:30 pm, the third day after my order and, if I stay home and if the lights on my porch are on (I don't have a porch) and if meet the driver at the door, I could have my package after 8:00 tonight.
What, in any of that, is customer service? Apparently I am paying extra for worse service than the standard post office.
Is this the plan all along? Bait and switch??? Bait with the service I could have if I pay extra, but (switch!) here's the service I get. Since Amazon already has your money and will make it hellish for you to try and end your contract and regian any funds, what do they care at this point?
Product or Service Mentioned: Amazon Shipping Service.
Monetary Loss: $34.