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Update by user Jun 13, 2019

I finally got my money back after four weeks waiting. whether the delay was caused by my bank or by amazon is still an unanswered question

Update by user May 15, 2019

nothing has been done

Original review posted by user May 14, 2019

I was shopping at amazon.com and when I went to check out a little window came up and said get free shipping with amazon prime

so I clicked it well it signed me up and took 127.00 from my bank account before I ever knew what was happening I had the one click check out thing turned on and I sure never wanted to pay for amazon prime I just wanted the free trial well I went to their support page and cancelled the new prime membership and was told I would get a refund in 3 to 5 days well after many contacts with amazon and numerous contacts with my bank it has been thirteen days and still no refund all amazon says is we reimbursed it but I have checked everyday with my bank and still no refund

now the only response I get when I talk to amazon they say contact the bank and when I contact the bank they say contact amazon. I am caught in a vicious circle and no refund is in sight

Product or Service Mentioned: Amazon Account.

Reason of review: Poor customer service.

Monetary Loss: $127.

Preferred solution: Full refund.

Amazon Pros: Product, I have used amazon many many times.

Amazon Cons: Support service.

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