State: Ohio Product: Amazon Customer Care Clear all filters (5 of 215 reviews match)
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I am getting packages from amazon that I did not order I did not paid and they are using my name my address and sending non sense packages, I called them and spent maybe 5-6 hours on the phone explaining my problem maybe to 10-11 people they did not helped at all...
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1 comment
Machele
#1405260

There is a scam going around where scammers in China are sending packages to people with little items in it. I forget what the purpose of it is, but it has been in the new lately.

Do a search for this scam---unsolicited packages, etc. Bottom line, however is that if you didn't order a package delivered to you, you are not responsible for paying for it and can do with it as you wish---and especially not have to pay for it if someone sends you a bill. You didn't say what the packages contained, but you also might want to make sure your credit or debit card is not being charged for things you didn't authorize.

If your card(s) are compromised, that would be a problem, so check all your cards and bank accounts to ensure you are not the victim of some type of fraud. Good luck and don't worry about the packages unless someone has access to your card info, etc.

Review
#1148914 Review #1148914 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • I am being harrast
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Amazon in Newark, Ohio - Unprofessional business practices

This is a multi billion dollar company that makes promises and guarantees that they have no intention on keeping. They enter into a contract with a customer to guarantee/promise something to their customers that they have no intention of following through on. They have no trouble taking your money but they have no follow though and proceed to pass the blame on to others and act like it's a big joke and the customer is the punchline when they contact them about it. This is a sign of how very low the country has sunk when wel allow this company to operate at such a low level of competence and such deplorable ethics.
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Review
#948427 Review #948427 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
all of the above and more
Loss
$100
3.6
Details
I recently received an email from Amazon saying I was no longer allowed to write reviews, and the reviews I had already written would be hidden. Why? I don't know. They never told me. I have written hundreds of reviews. I was once a top 1000 reviewer. Would they...
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1 comment
Machele
#1215198

It's their business and they decide what they do---for whatever reason. Why anyone would write "hundreds" of reviews is a mystery.

Review
#921567 Review #921567 is a subjective opinion of poster.
Service
Amazon Customer Care
Pros
  • Lots of stuff
Cons
  • Exceedingly poor customer response
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Amazon in Columbus, Ohio - A to Z Gaurantee does nothing for Christmas Presents!

As the busy shopping season dawned upon us in November, I decided to purchase a present for my kid nephew early in November to avoid extra shipping costs to receive the item by Christmas. So I purchased a $90 aquadoodle Thomas Train set and received it November 11th. Great, I thought! I had it all wrapped and under the tree come December. We opened the gift on Christmas day 12/25/12. My 2 year old nephew was excited and wanted to play with it immediately. We hurried to put the batteries in and begin playing the this toy that you draw a train track and this thomas train follows. So the batteries went in the train and bam! Train moves in circles. This isn't right, ,I thought. I fiddled with the train to find out the entire left side wheels do not move. Changed batteries three times and again same thing. Well, I thought this is awful of me but I have to take it back, I tell my dear nephew, but I promise to give you a new one that works. After some tears he agreed. I contacted Amazon seller, 911Drugstore. After 8 days and three more attempts to contact I decided to call Amazon customer service for help. The customer service rep named Kim, was so understanding. I began to feel confident that I would not be ripped off as a consumer. She helped file an A to Z claim. This is where things went so very wrong and I say SHAME ON YOU AMAZON!! The claim department responded within 24 hours (yea!) unfortunately telling me they will close my claim because I did not contact the seller within 14 days. Well in my claim, as written by an Amazon customer service representative herself, it stated that this was a Christmas gift so it was not opened until after 14days. Clearly, this claim department did not care, but did say the seller would agree to return the item, provided I pay shipping. I responded asking where's my protection here if you've cancelled my claim? And received another harsh email stating my claim is closed it's past 14days. How awful of a company to not listen to consumers and side with a seller that clearly does not want to take any responsibility for this quite expensive purchase! What happened to understanding that some amazon purchases are Christmas gifts and may not have been opened within 14 days of purchase? So Amazon claims this: Holiday Returns Policy Items shipped by Amazon.com between November 1, 2012 and December 31, 2012, may be returned until January 31, 2013, for a full refund, subject to our other return guidelines listed below. I meet all return guidelines listed too. So, THIS IS FALSE!!! BUYER BE WARE!!!!! This A to Z claim was closed telling me past 14 days but then Amazon posts this holiday return policy! Does this make sense? I've been ripped off completely and to make matters worse my poor nephew had a toy taken away that I cannot replace!
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2 comments
Anonymous
#799859

You put yourself in that situation Why blame Amazon? A house cat has more common sense than that.

Always have a backup plan.Youhave time enough to cry on this page put it to better use.Live and learn you angry gits make me sick. :x

Anonymous
#590125

The holiday return policy is only for items fulfilled or sold by amazon, not items from sellers who have their own return policies which are stated on their seller page. I'm sorry for the heartache of your situation though.

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Review
#372482 Review #372482 is a subjective opinion of poster.
Service
Amazon Customer Care
Loss
$90

Got kicked out of selling on Amazon

After not being able to secure a teaching job due to work related problems, I turned to sales. I've been selling items through mailorder for years selling DVD's and used video games, and have never had issues apart from the PO destroying a package and refusing to take responsibility. I have sold on Amazon for years, and just got kicked out of selling because of an unfair negative feedback. A new customer to Amazon made her first purchase with me, and I refunded her entire order because I noticed the movie she ordered was a promo disc. I sent her a detailed message as to why I refunded her order. She asked me several questions about how her money would be refunded to her credit card, and I explained every step of this in plain English to her. When she was assured that her credit card had not lost her $8, she then promptly left me negative feedback (including poor customer service, no communication, and poor shipping time). Amazon upholds her right to leave unfair feedback, and I could do nothing about this. The final straw: because the item turned out to be a promo disc, I was banned from selling because promotional items are not for sale. End of Story, and end of my relationship selling on Amazon. SERIOUSLY??? I refunded this customer's entire purchase because I didn't realize the item was a promo when I stocked it, and once I caught the mistake, I had no intention of selling it, otherwise I would have sent her the %$&$ disc and she never would known the difference. But now I am banned because I tried to stop the sell of a promo disc and gave this customer all of her money back? As of right now, I am still within the window of delivery for that transaction, but yet she leaves me poor feedback for shipping time? I answered every question she had through Amazon messaging, but she leaves me poor feedback for communication? I gave her a complete and instant refund, but she leaves me poor feedback for customer service? Amazon obviously does not care about small business sellers. I do this for a living, I feed family of three, and now this. I am devastated, and this is to put it nicely.
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Review
#351666 Review #351666 is a subjective opinion of poster.
Service
Amazon Customer Care