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On 11/25/18, I ordered the Ring Video Doorbell/Echo DOT 3rd Gen for $139.00 and I received the order confirmation. I use my gmail account only for Amazon Orders so there wasn't a need to go to my gmail account.
On 11/26/18, I logged in Amazon account to see the status of the order and the 11/25/18 order had been cancelled. Therefore, I reorder the same items plus another item (Echo Spot) because it was on sale. I ordered the items again only to be cancelled again so I asked for a supervisor. The supervisor proceeded to read a cancellation email they sent but I did not check until Amazon mentioned to me.
They told me I was l lied about cancelling the order. It does not make sense that I would order the items then cancel them each time. Amazon basically, told me I lied about cancelling the orders. I called the customer service later only to find out they had issue with Amazon.com Sat – Cyber Monday.
Amazon must have sold as many of the items so any customer after would have the difficulty I'm having now. I spoke to Brain at Amazon which repeated verbatim his co-worker told without reviewing the account. I was told I wasn't very professional and told to basically shut up and listen. He says I'll review the account but will not price match.
I told him I did not want a price match that I wanted the price I placed the order for. Brian interrupted to ask is there anything else and hung up.
I Later called customer service and was told there were issues with the website during Black Friday thru Cyber Monday. I feel the issue was to keep too many customers get that low price for expensive items.
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: Deliver product or service ordered.
Amazon Cons: No honoring an order cancel due to their system issues.
Store Location: Pasadena, Texas