Not resolved

I purchased a 4-yr extended warrantee on a PC purchased thru Amazon. The charge appeared on my credit card, but I did not receive a certificate of warrantee from SmartGuard or a link I could exercise if I needed to use the warrantee.

So I called SmartGuard and was told by a foreign-sounding female voice, "I'll send you an email." Guess email. Now my confidence in SmartGuard is at zero, so I called Amazon, who said they would investigate. Eventually, Amazon posted a credit to my card. At no point did Amazon or SmartGuard try to assure me with documentation of my warrantee which is all I really wanted, so I posted a 1-star negative review of SmartGuard.

Amazon(!) rejected the review with the comments: "Your review should focus on specific features of the product and your experience with it. Feedback on the seller or your shipment experience should be provided at We do not allow profane or obscene content. This applies to adult products too.

" Never! Purchase a SmartGuard warrantee!

Product or Service Mentioned: Amazon Smartguard Protection Plan.

Reason of review: No verification of warrantee.

Amazon Pros: Timely refund of payment for warrantee.

Amazon Cons: Rejection of my factual review of their business partner.

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