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Original review updated by user Feb 19, 2022

Greetings, I recently purchased an ISBN number from Bowker for my book.

Amazon (KDP Publishing) is saying, when I try to upload the book, that the ISBN number has already been taken and that they cannot do anything more for me.

When I contacted the company (Bowker) that sold me the ISBN number, they told me to send Amazon the bookwire link with the book and ISBN number.

They said that should take care of the problem.

Amazon is still refusing to accept this--still insisting that another book has been assigned the ISBN number.

That cannot be true as my book is on bookwire with the ISBN number.

KDP is also no longer responding to my messages and there is NO real human being to speak to via phone.

So I am just stuck.

-------------------

Amazon (KDP) responded and fixed the matter. Thanks for this platform.

See below.

We've been able to correct the issue causing you not to use your ISBN. That said, you may go ahead and assign the ISBN to your book and proceed with publishing.

Regards,

Your feedback helps us improve our service.

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Tara Lewis

Executive Customer Relations

Kindle Direct Publishing

http://kdp.amazon.com

Preferred solution: Let the company propose a solution.

Amazon Pros: All in one single market to shop.

Amazon Cons: No one 800 number to call.

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